Roserie Narine

Adjodha

https://www.linkedin.com/in/narine-adjodha-849488115/

*** *** ***** ******

Staten Island, NY 10304

646-***-****

ad0uvc@r.postjobfree.com

EXPERIENCE

Stripe, New York, NY — Help Desk Support Technician (Intern) January 2023 - July 2023

Provide in-person walkup IT Helpdesk assistance to client employees, contingent workers, and visitors.

Respond to queries, run diagnostic programs, isolate problems, and fix or escalate issues as required.

Provide technical assistance and support for the following software platforms: Office 365, Zoom, Slack, Lucidchart, 1Password, Confluence, JIRA, Adobe CS.

Provide technical phone support for both IOS and Android devices. Experience setting up and maintaining Wlan and Wan enviroments. Provide VPN troubleshooting methods, setups and reassignments. Update internal/external training and troubleshooting documentation in Confluence.

Provide technical support relating to network, hardware, and software issues for both Windows and MacOS environments.

Onboarding new hires.

Provide IOS and android troubleshooting support and access support on internal and external appilacations.

Update Oomnitza on inventory device conditions and to track devices allocated to vendors, and employees.

Manage a queue of Jira tickets with expectations to respond/resolve tickets within predetermined SLA with 90% success rate.

Family Company (Self Employed), New York, NY / —

Carpenter/Architect Apprentice/Assistant Project Manager 2019 - 2020

Study specifications in blueprints, sketches, or building plans to prepare project layout and determine dimensions and materials required. Prep and cut materials to specified measurements and secure per blueprints, SKILLS

Tools & Technology:

Software: Office 365, Jira,

Confluence, Google

Workspace Apps, Adobe Creative

Suite, Slack, Oomnitza, Excel,

Active Directory Hardware:

MacOs, IOS, Xerox Printers,

Windows,

ChromeBook

Industry Knowledge:

Customer Service, Help Desk

Support, Hardware/Software

Support, Printer Support,

Onsite/Remote

CERTIFICATIONS

Google IT Support

Professional, IT

Infrastructure Services,

Professional Scrum Master™ I

(PSM I)

LANGUAGES

English

using hand tools, machines, or power saws.

Follow established safety rules and regulations and maintain a safe and clean work environment.

Worked on the design of multiple residential projects, performed site visits, and produced detailed architectural drawings and sketches. Provided creative concept solutions and maintained all blueprint files, documents, and records.

Communicated and worked closely with other professional Architects; performed other duties as assigned.

Assisted the Project Manager in the administration of projects, including site supervision, coordinating with subcontractors and dealing with clients. Western Beef, Staten Island, NY — Front-End Supervisor February 2016- April 2019

In charge of maintaining the inventory at the front end, and ensuring all products are correctly labeled and in the correct place. Skilled in maintaining a clean and organized work area even under the stress and pressure of a fast paced environment.

Organizing all new team member papers, new promotions for the store, and new corporate memos for the team.

Capable of working, and solving complex time-sensitive issues, under immense stress while still acting in a calm and collected manner. EDUCATION

Year Up New York, New York, NY — Certificate September 2022 - Present

Accruing 200+ hours of hands-on training in Information Technology Help Desk as part of a one-year career development program that includes six months of college-level courses and professional training followed by a six-month internship

Served as Operations Manager and managed the room set up, facilitated welcome, overview, and action items

Relevant courses include: CIS Advanced Excel, CIS Computer hardware, CIS 202 Operating Systems, CIS 203 Computer Network Support, BUS 202 Project Management

New York City College of Technology, Brooklyn, NY

August 2015 -

Civil engineering major

VOLUNTEER EXPERIENCE

Stoked, Brooklyn, NY — Club Member

February 2016- April 2019

Volunteered for the Hurricane Sandy relief, collaborating to coordinate with officials and send personnel out to areas requiring emergency assistance

Contact this candidate