SQ Shannon Quesinberry

Sanford, FL ***** 407-***-****

ad0uv9@r.postjobfree.com

PROFESSIONAL

SUMMARY

Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in Insurance Verification and Authorizations.. Offering successful career history comprising more than 10 years.

SKILLS Insurance verification

Payment collection

Medical Records Management

Appointment scheduling

Multi-line telephone operation

Obtaining authorizations for in

office procedures

Referral verification

HIPAA guidelines

Front desk operations

Proficient in Availity, Medisoft and

Med Fusion

WORK HISTORY MEDICAL RECEPTIONIST 05/2020 to CURRENT Digestive Disease Consultants Altamonte Springs, FL Managed multi-line phone system and pleasantly greeted patients. Checked patient insurance, demographic and health history to keep information current.

Transcribed phone messages and relayed to appropriate personnel. Adhered to strict HIPAA guidelines to protect patient privacy. Scheduled, rescheduled and cancelled appointments for patients Maintained patient databases and updated information in alignment with HIPAA protocols.

MEDICAL FRONT OFFICE RECEPTIONIST 10/2009 to 10/2019 Dr Jeffrey Koren Ocoee, FL

Answered phone calls and messages for-physician, medical facility, scheduling appointments and handling patient inquiries Coordinated patient scheduling, check-in, check-out and payments for billing

Successfully scheduled patient appointments and placed reminder calls to ensure exceptional customer experience

Received, recorded and addressed incoming and outgoing communication via telephone and email

Organized paperwork such as charts and reports for office and patient needs

Accurately inputted all patient and insurance information into company's computer system using Medisoft and Med Fusion

Assured timely verification of insurance benefits prior to patient procedures or appointments

Maintained strong knowledge of basic medical terminology to better understand services and procedures

Sorted incoming mail and faxes and expedited urgent correspondence for immediate attention

Reached out to insurance carriers to obtain prior authorization for testing and procedures

Received and processed medical records requests

Purged outdated medical records

Pulled patient records for upcoming appointments and procedures, typically within 24-36-hour period

HEALTH INFORMATION MANGEMENT TECHNICIAN 02/1994 to 09/2001 PruCare Maitland, FL

Reviewed medical records for completeness and filed records in alphabetic and numeric order

Received and processed medical records requests

Adhered to all facility, company and legal guidelines Accurately pulled patient records for upcoming appointments and procedures, typically within 24-hour period

Maintained accuracy, completeness and security for medical records and health information

EDUCATION Associate of Arts Culinary Arts

New York Institute of Technology, Central Islip, New York