Customer Service Accounts Payable

Anastacia Kranz

**** * ****** **. ********, WI 53217 c: 847-***-**** **************@*****.*** Summary

Experienced work at home agent trained in processing information online and responding to customers. Adept at taking required information for security and delivering information clients need in a timely fashion. Amazing customer service and communication skills in the results of handling accounts. Highlights

*Analytical and Problem Solving *Customer Service Skills *Communication Skills *Strong Team Player

* Ability Of Independent Work * Exceptional Computer/Internet Skills * Management Experience

*Cash Handling *Accounts Payable Specialist/Bookkeeping *Ability to work Remote *Time Management Skills *Active Learner *Mathematical And Deductive Reasoning *Salesperson *Audits

*Marketing

Experience

MSC Specialist Tier 3 10/2018 - To Current

UW Credit Union Milwaukee, WI

* Delivering Information Clients Need

* Scheduled Appointments

* Money Transfers

* Extensions On Withdraws

* De-Escalated Members

* Written Communication

* Loan Payments

* Open/Closing Accounts

* Adding Travel Plans

* Connecting Accounts

* Educating Members

* Ability To Function With Multiple Screens/Servers

* Organization Skills

* Warm transfer Members/ Team properly

* Counting/ Recording Register Properly

* Updating Member Information Properly

Order Picker 03/2017-9/2018

Coca-Cola Great lakes Wrightstown, WI

* Logistics - tracking trucks, staging deliveries (on truck and floor locations),

* tracking “POS” delivery routes and hot shot orders putting seals on trucks

* Customer Service Skills

* Merchandising

* Restocking Shelves

* Order picking

* Cleaning

* Computer work

* Electric pallet jack (walker and Ryder)

* Forklift

* Loading/unloading trucks

* Training

Package Handler (seasonal) 03/2017- 10/2017

Fed Ex Ground Greenbay, WI

* Loading/Unloading Trucks

* Cleaning

* Computer work

* Loading/Unloading Planes

* Driving Cart

* Forklift

* Scanning Packages

Seasonal Fulfillment Associate 07/2016 - 02/2017

Amazon Kenosha, WI

* Inbound (Unloading Trucks/Gaylords)

* OutBound (Scanning packages onto trucks)

* Scanning Boxes to Pallets

* Sorting Boxes To It’s Correct Lane

* Cleaning

* Forklift

* Gaylord Dumping

* Jam Clearing for Belts

* Inductor for smaller packages

* Small Sort (Sorting envelopes to each location to get scanned in)

* Water Spider (Wrapping ready to ship pallets and printing labels) Apprentice 03/2014 - 06/2017

Electric Art Tattoos Milwaukee,WI / Greenbay, WI

* Fax Handler

* Inventory

* File work

* Customer Service

* Identified and resolved conflicts between public and management

* Phone Answering/Scheduling Appointments

* Cleaning/Sanitation

* Cash Handling

* Open/Close

* Electric Pallet Jack

Assistant Manager/Team Member 01/2011 -3/2014

Qdoba Mexican Grill Milwaukee, WI/Libertyville, IL

* Customer Service Skills

* Cash Handling

* Cooking

* Opening/Closing

* Cleaning

* Training

* Marketing

* Inventory

Education

G.E.D./H.S.E.D. 12/2012

College Of Lake County Waukegan, IL

References

Ms. Aimee Llanas (Former Manager) 414-***-****

Mr. Benito Colorez (Co-Worker) 920-***-****

Ms. Yesenia Estrada (Former Co-Worker) 262-***-****

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