SUMMARY

Extensive relevant skill sets as a Technical Writer, Configuration Management, and Documentation Specialist in four highly regulated environments within the Medical Device, Environmental, Software, and Aerospace Industries.

Skills Sets:

Technical Writer:

Over 10 years of technical writing experience of complex systems, specialization in creating, editing, and managing multiple types of technical documentation, including user instructions, maintenance guides, and service manuals.

Collaborate with engineers, product managers, and stakeholders to comprehend the technical products and services they are documenting.

Configuration Management:

The identification and tracking of drawings, hardware, software, and documents. Baselines for new products, revision control, planning, audits, integrity, and consistency of object. The migration and integration of new objects, BOMS, change request (Windchill), CAPAs, training, and audit and reporting status.

Process improvement; identification, root cause, optimization, and maintenance. Virtual ready able to work remotely in all aspects and time zones.

EXPERIENCE

Abbott Laboratories (Medical Device) Contract Documentation Specialist (Sylmar CA Remote), October 2021 - July 2023

Configuration management for the maintenance and integration of products into Windchill Product Lifecycle Management (PLM). Use of SharePoint for tasks and file management.

Training of team members with Windchill PLM and support to end users.

Process improvement monitoring, creation of metrics to Identify opportunities, measuring the performance of existing Windchill processes. Recommendations for identification of inefficiencies proposing optimization.

Boston Scientific (Medical Device, R&D) - Contract Sr. Technical Writer (Valencia CA) October 2016–June 2020

Analysis and review of complex drawings, raw materials, assembly, and test protocols for the creation and sustainment of multiple types of documentation technical content and recertification submission to FDA. Product line included pain management and Parkinson's tremor monitoring.

Product integration and configuration management or parts, BOM structuring of objects into Windchill PLM of the acquired company.

Assisting and training fellow team members in Windchill PLM system.

Spectraforce/Amgen - Contract Specialist Technical Writer (Thousand Oaks CA/Remote) - Jan 2019 - Apr 2019

Created SOPs, document revision, and revision control of documents processing new employee training requirements into the incoming organization.

Aquafine Corporation (Environmental) - Contract Technical Writer (Valencia CA), Feb 2014 – Jul 2016

Aquafine provided ultraviolet (UV) solutions for TOC reduction, chlorine, and chloramines destruction, ozone destruction, and disinfection.

Analysis and review of complex drawings, raw materials, assembly, test protocols for the creation, sustainment, and configuration management of multiple types of documentation technical content.

Creation of templates and formats for all technical documents.

Use of SolidWorks Enterprise PDM (Product Data Management), SolidWorks/eDrawing viewers, and Enterprise Resource Planning (ERP) systems for Bill of Material (BOM) requirements.

Managed Make/Buy request for the purchase of translated manuals to conform to CE specifications

Regulatory compliance of safety labels applicable to product safety.

Assist manufacturing personnel in ensuring product compliance, creation, and validation of testing protocols (critical product safety maintenance) using process improvement, including Kaizen, Six Sigma, TQM, and other quality systems with verifiable improvement in cycle time

Customer Service role experience comprising addressing customer inquiries, complaints, and billing questions. Calm discontent callers, locate resources for problem resolution, and design best-option solutions for a positive outcome.

Katmai Support Services (Los Angeles CA) - Documentation Specialist/Configuration Manager Oct 2002 - Aug 2013

Katmai Government Services provided software development for the Command and Control System supporting the United States Marine Corps (USMC) and United States Air Force (USAF).

Analysis and review of complex, test protocols for the creation and sustainment of multiple types of documentation to include online content of technical software for tactical data link communications, surveillance processing, weapons control, air traffic control, and electronic warfare operations meeting Military Standard (MIL-Std) and Statement of Work (SOW) compliance. Development of configuration management of the documentation system. Control Change Board (CB) of proposed enhancements.

Prepare and presentations of task status to our client during In-Process Review my areas of responsibilities

Managed compliance with the Statement of Work. Reporting and tracking delivery to the customer.

Assist Program Manager in the preparation of Monthly Status Report, proposal requirement for technical documentation, and responsible for distribution to the Program Office and authorized points of distribution.

Software Engineering Process Group (SEPG) Process Improvement Team

Boeing Aviation and Aerospace Jan 1984 - 2002

Senior Technical Writer: Analysis and review of complex drawings, raw materials, assembly, test protocols for the creation, sustainment, and configuration management of multiple types of documentation technical content.

Senior Flight Test Technician: Maintenance and enhancement of multi-aircraft platforms.

SUPPLEMENTAL

CONTINUOUS LEARNING

*Boeing Aerospace, Technical Writing *Team Leader (Boeing Company) * Certification of Team Leadership and Facilitation (Oriel Joiner Associates Inc.)* Lean Manufacturing (Oriel, Joiner Associates Inc.) * Team Building (Oriel, Joiner Associates Inc.) * Facilitator (Development Dimensions International) * Project Management Fundamentals * Project Management PMP (in the process) * Managing Teams * Leadership Fundamentals * Six Sigma Fundamentals * Technical Writing (Boeing Company) * Note-Taking for Business Professionals. Currently, in the process of taking Project Management PMP online course * The Science of Leadership.

Toastmasters: Team Collaboration, Innovative Planning, Motivational Strategies, Visionary Communication

VOLUNTEER EXPERIENCE

Toastmasters

* Division Director * Area Director * Club President * Coach

Promote and project management activities, building a reputation, and the image of the organization and brand of Toastmasters International. Develop long-term plans for different audiences, launching a bi-directional communication using a multitude of platforms and media.

President at American Indian Little League

Provided the Leadership to oversee day-to-day operations of League: project management finances, operations, and compliance with Little League Baseball organization. Contact point with local city officials to coordinate events supporting the City using our complex for public purposes.

Lancaster JetHawks Booster Club

Member Board of Directors; addressing daily business, including player support, financial considerations, and the general business of operational topics.

Skills

Supervision Leadership, Configuration Management, Contract Data Requirements List (CDRL), Change Management, Microsoft Office 365, Google Workspace, Adobe FrameMaker, Adobe Acrobat, infor LN, Windchill, Quality Assurance, Process Improvement, Task Management, Requirements Analyst, Software Documentation, Statement of Work (SOW), Team Building, Team Leadership, Verification, Testing

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