Profile

Professional, positive, personable manager with 11+ years of experience in training, supervising, business development, contracts, proposals, revenue management, customer service, sales, project analyst, team management and tech support. My skills have been effectively successful and transferable across multiple industries such as property management, hospitality, aviation, and more.

SKILLS

Microsoft Office Suite Word Excel

CRM Software

Yardi / Knock / Onesite / Max Leasing

Opera /Salesforce / ONQ /Envision

Delphi

Social Media

Contracts

Forecasting

Identifying Target Audience

Research

Conflict Management

Team Management

Project Analyst

Revenue Management

Market Analysis

Accounting

Problem Solving

Task Management

Managing special projects

Problem-Solving

Computer Literacy

Project Management Tools

Strong Communication

Contracts

Preparing Proposals

Marketing

WORK EXPERIENCE

Hilton/ IHG April 2022 – Present

Area Director of sales

·Forecasting, budgeting, and trend analysis

·Answering ownership, lenders and General Manager regarding daily activities, strategies, production and trends.

·Displaying proficiency in both the group and transient contractual agreement process, quoting rates and the management of retention, reactivation and acquisition of accounts.

·Reading and interpreting STR Reports.

·Prospecting for new business and completing sales calls. ·Submitting proposals.

·Loading Rates and Groups into OPERA.

Managing digital marketing efforts and social media pages.

·Forecasting, budgeting, and trend analysis.

STYL Residential December 2020 - April 2022

Assistant Manager

• Administered operations to manage needs of more than 200 units.

• Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.

Developed a target marketing strategy and create internal and client communications resulting being a top performer bringing 4/5% closing ratio

• Detailed and promoted specifics of accommodations during tours of vacant condominiums for prospective clients.

• Maintained communication with prospects using computer programs such as Knock Prepared daily and weekly reports, client and revenue communications that informed decision-making.

• Collected all documents for market analysis as well for future projects

Covid-19 Employment Gap May 2020 - December 2020

Independent Task Force (Contractor) March 2018 – May 2020

Carver

·Served as a traveling consultant in various roles at several hotels as Director of Sales, Sales Manager, Trainer, or Customer Service Manager.

·Answered to ownership, lenders and General Manager regarding daily activities, strategies, production, and trends.

Displayed proficiency in both the group and transient contractual agreement process, quoting rates and the management of retention, reactivation and acquisition of accounts

Southwest Airlines September 2017 - March 2018

Customer Relations Agent

·Handled any aspect of ticketing and check-in by operating a computerized point-of-sale system, boarding, baggage service, reservations and resolving related complaints .

·Greeted customers in a polite and friendly manner.

·Handled cash, checks, credit cards, travel vouchers and coupons as forms of payment for tickets.

·Calculated charges, makes change and balances daily transactions. Is responsible for overage or shortage.

·Wrote irregularity and complaint reports as required.

Hyatt/Hilton March 2013 - September 2017

Sales Coordinator Promoted to Sales Manager in 2016

Sales Department: the involvement of sales supports personnel, including customer support, service, and management resources, so that team performance objectives and customers' expectations are met

Provides timely, accurate, competitive pricing on all completed prospect applications submitted for pricing and approval, while striving to maintain maximum profit margin

Assists Account Executives in preparation of proposals and presentations

Meet pre-determined revenue goals through the activities of direct reports

Assist sales team by focusing on managing schedules and following up on sales quotations. Respond to online on telephonic queries

Liaise between departments to provide support to sales activities

Assist in devising and implementing sales strategies

Perform sales reporting and analysis. Handle contract & digital activities

PROFESSIONAL DEVELOPMENT

Real Estate Metro Broker Licensed expected upon passing exam

Certification, Wedding and Meeting Planner, University of Texas at Arlington 2017

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