Real Estate Customer Service

Darren Stroman

503-***-**** / *************@*****.***

Overview

I am a seasoned Customer Advisory Professional with a proven track record in the Real Estate, Insurance, Healthcare, Education, and Retail sectors. I excel in delivering exceptional customer service and facilitating effective cross-departmental communication. My reputation is built on superior interpersonal skills, ensuring clear and efficient communication within teams. I am adept at maintaining composure and professionalism in high-pressure scenarios. My consistent success lies in nurturing client relationships to optimize company objectives

Experience

Equity Oregon Real Estate, Real Estate Broker (Canby, OR) — May 2014 - Present

● Negotiated contracts with my client’s needs & wishes in mind.

● Educated sellers & buyers on legal procedures & disclosures.

● Handled the closing process with great attention to detail & organization.

● Educated myself on neighborhoods & market trends.

● Remained committed to client satisfaction & success.

● Recruited New Real Estate Agents and Trained as Certified Mentor Fresenius Medical Care, Patient Care Technician (Beaverton, OR) — Jan 2015 - Sep 2015

● Assisted clinical staff and other RN’s in day to day tasks in accordance with patient care plans and physician's orders.

● Experienced in critical care protocols from initial contact until patient release.

● Performed Kidney dialysis treatment from start to finish utilizing hemodialysis machines in accordance to patients requirements.

Career Education Corporation, Admissions Advisor (Beaverton, OR) — Jan 2013 - Feb 2014

● Served as a Student Advisor, helping students to more clearly define & follow their academic path.

● Utilized strong administrative skills to enhance department performance.

● Offering academic, social & emotional support to effectively launch new students to become established in their 1st term of higher education.

● Microsoft Suite systems to organize daily workflow. American Family Ins., Multi-Line Insurance Agent (Portland, OR) — Apr 2010 - Nov 2012

● Identified & maximized sales opportunities & increased customer retention rates.

● Established sales goals by forecasting annual sales quotas & projecting expected sales volume for existing & new products.

● Analyzed sales & financial performances to effectively plan for increased future opportunities, while identifying obvious weak trends.

FedEx Kinko’s, Senior Associate (Hillsboro, HI) — Apr 2007 - Apr 2010

● Developed new client relationships with regular annual printing requirements for their project fulfillments.

● Provided exemplary customer service by cultivating enduring client relationships while managing ongoing projects..

● Oversaw the comprehensive management and training of new associates to ensure their proficient operation in all areas of the store.

● Processed shipping requirements with compliance and accuracy.

● Open & closed store, bank delivery, accounted daily store generated revenue.

● Strong use critical thinking skills to work through challenges and meet tight deadlines. Grace Bible Church, Service Coordinator/Security (Honolulu, HI) — Jun 2004 - Aug 2006

● Recruited Volunteers to assist with church service and events.

● Ensured a secure and safe environment for all guests.

● Managed resources, such as materials and equipment, required for services and events.

● Handled administrative tasks related to service coordination, including scheduling, record-keeping, and communication.

● Supported the needs of church attendees, addressing inquiries and providing assistance during services.

Security Officer, General Growth Properties (Honolulu, HI) — Aug 2001 - Dec 2003

● Conducted safety monitoring for patrons at the Victory Ward Village Mall.

● Addressed security threats by implementing on-site protocols, frequently involving local law enforcement.

● Prepared incident reports and logged all security checkpoints with Microsoft Access software and others.

● I maintained the security of tenant spaces by managing locked entry points and enforcing ground rules for adherence by patrons, vendors, and tenants.

● Collaborated with fellow security personnel to coordinate and optimize security measures. Education

AIU Online - MBA - 2012 - TBA

Courses completed:

MGT 600 Business Research for Decision Making

MKT 640 A Managerial Approach to Marketing

University of Hawaii at Manoa — Bachelors of Arts, 2006 Specialized in Graphic Design - Adobe Creative Suite Skills

Leadership Multitask Microsoft Suite Customer Service Communication 10Key 45 - 60 wpm Negotiations Contracts Administrative Consultative Sales Cold Calling Recruiting

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