Customer Service Representative
Resume:
Danielle Briggs
**** ********** **** #* ******* VA 23513
ad0usm@r.postjobfree.com
SUMMARY
Secure a part time
position in retail and customer service utilizes my skills and qualities to achieve excellence in my endeavor to meet employer goals and challenges through dedicated perseverance and continual learning.
EXPERIENCE
TTEC/Faneuil
McClellan Park CA
Aug 2019 - Jan 2023
Customer Service Representative
• Answered Incoming Calls in a fast paced call center environment.
• Assisted consumers in healthcare enrollment in the Affordable Care Act
healthcare needs and worked collaboratively with consumers to assist with best coverage plan selection.
• Utilized active listening, de escalation techniques with hostile consumers, empathy and compassion.
Feb 2004-June 2009
Medical Case Manager, LVN-promoted to Utilization Review Supervisor
• Collaborated closely with claims adjuster to ensure injured workers returned to work after medical treatment.
• Called healthcare provider regularly requesting medical treatment plans, reviewed requests for diagnostics and approved based on best practices guidelines.
• Supervision of UR team. Managing quality of work, adherence to standards in of care as well as policies and procedures
• Conducted interviews for new hires, assisted with onboarding.
Completed one week company training for supervisors.
Oct 2002 - Feb 2004
Telephonic Health Educator
• Managed patient roster of approximately 120 patients.
Provided health education to assist patients with self management of Diabetes, Congestive Heart Failure, and Depression
• Team Lead duties included monitoring case loads, queue assignments and created spreadsheet to manage and document completed calls during shift.
Relative Employment
As a Teenager
Hallmark
• Retail Cashier, window display designer for precious moments and additional inventory.
Sheldon Liquor
Opening and Closing Cashier Clerk
Kept store neat and clean, fronted shelves, stocked cold box and handled money transactions.
EDUCATION
Dec 1994
AS Degree
Sacramento City Community College, Sacramento CA
• Major: Nursing
SKILLS
• Customer Service, multitasking, ten key, ability to remain professional when dealing with customers that may be irritated or upset .
• Organized, self-motivated. Interact with consumers with understanding, compassion, or enthusiasm as situations require. Attention to Detail with an eye for pleasing presentation.
Professional References
Employer Reference Brandy Buchanan, Direct Supervisor TTEC/Faneuil 916-***-****
• Nohemi Aranda, Workforce Management TTEC/Faneuil 916-***-****
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