Mark Satterlund

*** ******** *** * #*** Seattle WA 98102 • (206-786-89936288 • ad0us0@r.postjobfree.com

Thirty-five years of Customer Service, management, retail, B2B, Hospitals, and support. Team player. Collaboration skills, Problem solving, Active listening, conflict resolution, event planning, marketing. Microsoft office.

Ten years of Warehousing, Dispatch, Box truck class B CDL, scheduling, product maintenance and repair, Shipping/Receiving, critical thinking, adaptability.

Excellent Customer Service

Team Worker

Self Starter

Independent

Critical Thinker

Management

Leadership

Problem Solver

Work well under pressure

Basic Math

Computer skills

Excellent drive

Safe driver

Hard worker

Adaptable

Willing to learn

July 2012 – October 2023 Various positions

Janitorial porter for busy living unit during Covid-19. Maintained healthy environment.

Laundry worker – as a team loaded/unloaded trucks, washed/dried over 1,000 lbs of laundry daily, cleaned and sanitized delivery carts, folded laundry, using Lonati machines made socks.

Accounting clerk – Accounts Payable/Receivable, Month/year/Biennium trials and closings, auditing, Customer interface, archived daily business scanning over 1200 pages into pdf., Streamlined paper flow using LEAN (5s) model saving the state of Washington almost $12,000 annually in paper stock, and reduced production man-hours.

Maintenance worker – Painting dept. of busy facility Helped maintain buildings including drywall repair, roofing, and plumbing.

Chapel Clerk – Weekly database updates using Access, Event planning/scheduling, staff allocations and space planning.

November 2004 – June 2010 Instructor/Trainer

Taught behind the wheel and classroom instruction for rules of the road and safe driving practices, changed teaching methods daily to match classroom dynamic, trained new hires basics and in depth nuances of instructing, part of the collision avoidance team during 8 hour intensive monthly practical workshops.

May 1997 – September 2005 President/Owner

Created startup On-site Massage therapy business, managing 25 contracted Licensed massage professionals, Implemented marketing/sales strategies, on-boarding new contractors, scheduling, event planning, promotions, and customer interactions. Maintained HIPPA standards in private practice.

August 1986 – August 1996 Customer Service Manager

Managed 10 Customer Service Representatives in busy hospital trauma equipment rental environment. Worked with central services, nursing and doctor hospital staff to determine best product for patient, scheduled/dispatched delivery, maintained/sanitized/repaired equipment as necessary, Created and implemented practical equipment inventory system. All aspects of warehousing – shipping/receiving, stocking, ordering.

AA degree (projected December 2023) – Seattle Central College - emphasis on Sociology

Certified Paralegal

Certified Construction Flagger

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