Customer Service Business Administration
Resume:
Bradley McWaters
Lilburn, Ga. 30047
ad0urp@r.postjobfree.com
Cell: 404-***-****
Education
May 2007
College: Graduated from the University of Georgia
Athens, Ga. 30606
Degree: Bachelor of Business Administration
Specializing in Management
Achievements: Graduated with an overall grade point average of 3.5 Achieved deans list in both freshman and junior years of my college education. Objectives
While there are many qualities that combine to make me the unique individual that I have become, the main strengths that define who I am is my strong managerial skills in addition to my customer service/communication skills with all fellow co-workers and clients as well as intense and minor problem solving. I take much pride and focus in being able to relate and effectively convey information and communicate to all audiences in order to successfully complete any/all tasks at hand. Work Experience
Publix
February 2023 - June 2023
375 Rockbridge Rd NW
Lilburn, Ga. 30047
Job Title: Grocery Replenishment Specialist
Supervisor: Ron
Customer service was of utmost importance. As a replenishment specialist, my job duties included ordering supplies when they run low, processing shipments as they arrive, organizing backroom shelves and displaying products properly in a retail environment. Paying close attention to detail to ensure that all shelves were sufficiently stocked and displayed according to expiration dates also being aware of all the specials making sure that those items were adequately filled and available at all times. Organizing all shelves and stock so that the store and products were presentable in a neat fashion in order to represent the store in a proper fashion. Also maintained product knowledge and memorized the location of items within the store to answer any and all inquires.
Costco
October 2022 - January 2023
6350 Peachtree Dunwoody Rd
Atlanta, Ga 30328
Job Title: Cashier Assistant
Supervisor: Andrew Medina
Description: (I was hired as seasonal worker) Running for items such as, merchandise, boxes, register supplies and item numbers as requested by cashiers to keep lines moving smoothly. Transfers items not on belt to separate cart or flatbed as cashiers scan them. Follows proper departmental procedures for performance of duties. Packs member orders into boxes and transfers items to a separate carry for cashier. Performs cleanup, cart retrieval, merchandise restocking and runs for items as directed. While this was only a seasonal position I received several written praising compliments by my fellow co- workers.
Alight Solutions
July 2021 - September 2022
576 Sigman Rd.
Conyers, Ga. 30013
Job Title: Platform Delivery Analyst
Supervisor: Jeni Trudel
Description: Responsible for carrying out routine tasks in support of client needs related to the technical configuration, reporting, maintenance and management of client accounts. I own and support implementation and full life cycle requests for assigned product and clients. Assisting clients to realize the full potential of solutions through accelerated adoption and productive uses of Alight Solutions’ technologies and services, ensuring consistent positive client experience(s). I provide technical and product knowledge expertise in post-sales activities to support client’s needs and ensure satisfaction through the relationship life cycle. Blend solid critical thinking, client focus, business acumen and attention to detail to solve any problems that may arise. Monitor and take ownership to solve customer inquiries and support requests within an acceptable period. Earn client confidence, trust and loyalty by providing a successful client experience focused on continued improvement. For non-services
(technology only/platform specific) clients provide communication and status updates directly to the client in place of client manager.
Transdev Inc.
January 2020 - May 2021
2880 Remington Park Ct.
Norcross, Ga. 30071
Job Title: Utility Supervisor
Supervisor: Ahkeela Brazzel
Description: In charge of ensuring that all of the city buses are cleaned, fueled and all the necessary fluids are properly filled in order to make sure they can fulfill the routes of the public. I personally made sure these responsibilities were completed so that the buses could properly run in order to serve the city and community. My responsibilities also included maintaining a clean and proper work environment for the safety of my fellow co-workers as well as passengers ensuring that the proper protocols were in place during the rise of COVID-19.
Kamado Joe
October 2017-November 2019
3400 Rivergreen Ct.
Suite 500/600
Duluth, Ga 30096
Job Title: Brand Representative
Supervisor: Tony Calhoun
Description: Kamado Joe is a ceramic grill company. In charge of selling and marketing the brand, as well as, logistics and inventory control. I was in the store from open to close everyday in ten day periods. I spoke with Costco members as they passed to gather interest in my product all in a respective and non-intrusive manner displaying the grills and answering all and any questions. Traveling to Costco's all over the United States and Canada, exceeding sales goals and creating over $600k sales annually. Although not an employee of Costco itself, it was imperative to be a team member working alongside all the Costco employees and managers to ensure I upheld the highest of standards that Costco stands for. All while paying close attention to details both before and after each event, making sure the inventory is correct and creating the necessary paperwork for the items to be returned back to the correct warehouse. This process also included helping the consumer load the 400 lb+ items into their truck to help streamline the process. This was very brand related ensuring my set up was clean, clear and presentable as well as controlling my inventory in the back docking bay. QM-3 Utility Services
January 2014 - August 2017
2260 Lithonia Industrial Blvd Ste. F
Lithonia, Ga. 30058
Job Title: Operations Manager
Supervisor: Susan and Saurel Quettan
Description: QM-3 is a utility service company that is a contractor for Atlanta Gas Light. While I started as a field technician, inspecting/painting gas meters for public safety in order to prevent any possible gas leaks, I quickly made my way through the ranks to ultimately become operations manager in just a little over a year. As the operations manager, I was responsible for all aspects of daily and long term operations for the success of the company from the technicians working in the field to managing all office personnel and responsibilities to managing the scheduled maintenance for the fleet of company vehicles. Since being one of the largest contractors for AGL, we were constantly under strict rules in order to stay in compliance with PSC guidelines. Each of the 300,000 gas meters we are required to inspect and paint each year have a deadline that needs to be met. So, I was responsible for ensuring that the gas meters did not go past their deadline so AGL will not receive hefty fines from the PSC while at the same time making sure that I assigned the necessary number of crew members to fulfill overhead, bills etc. by efficiently designing a business plan to achieve the goals of the company. Burgy Brands Inc.
September 2010-December 2013
420 McDonough Parkway
McDonough, Ga. 30252
Job Title: Owner/CEO
Description: This is a water delivery company that serviced both homes and businesses. I was in charge of the day to day operations of the entire company. My responsibilities included everything that had to do with the running of the company from finances all the way to the delivery route. I had a customer base of over 200 customers that required our delivery of bottled water, coolers, and other related products 1-3 times a month. This included me having to efficiently produce a route in order to meet the customers’ needs. Since this wasn't a large company, I routinely ran my own routes delivering the necessary goods to my customers. I also took all phone calls that came through the company which required me to have excellent customer service in handling special requests and issues that may arise. Much of my customer service skills came from my previous sales/management positions, particularly in the sales years spent in the HVAC industry. While having to manage these tasks, I also set out to get new accounts for the company. This involved some cold calling and door to door sales. Since I have a strong background in sales of much larger magnitudes, this proved to be a fairly easy task for myself. On a weekly basis customers would compliment my customer service skills and professionalism in making sure their problem or concerns were always addressed and ultimately resolved. Total Comfort Inc.
March 2008-July 2010
222 Swanson Dr.
Lawrenceville, Ga. 30044
Job Title: Senior Comfort Consultant
Supervisor: Jim Rutherford
Description: Responsible for residential in-home sales for HVAC equipment. This position required substantially more responsibility than my previous positions, due to the fact that I was in charge of the entire engineering of each job I sold. I was also responsible in overseeing the project from pricing correct labor and material to ordering the correct material and equipment from the manufacturer to ensure maximum profit. I achieved great success in my sales endeavors as many months I had a higher sales average and overall sales numbers than the other senior consultants in the company. Since more of the “behind the scenes” responsibilities were placed upon me on each job I sold, I took great pride in developing my sales skills as well as my overall knowledge in the business side of the industry.
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