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Atlanta, GA

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Atlanta, GA

**/**** ** **/****

Atlanta, GA

DENISE JOHNSON

Summary

Knowledgeable and professional Receptionist adept at Administrative support and Customer Service. Ten years' experience managing company reputation with customers. Strong planning, problem solving and communication skills with an efficient approach.

Skills

Customer service orientation

Professional and polished presentation

Multitasking and prioritize

Detail-oriented

Time management

Administrative support

Microsoft Office

Customer assistance and interaction

Experience

Department Specialist

SavaSeniorCare

Handled a multi-line switchboard for a busy office and routed incoming calls to the correct individuals. Transmitted information or documents to customers, using computer, mail, or facsimile machine. Assisted the Administrative Assistant with various tasks whenever special projects came up. Greeted and assisted visitors when they arrived at the office. Provided key administrative support to 5 coworkers. Handled the complaints and concerns of customers.

Ensured that guest complaints were handled in the most effective manner possible and that complimentary services were offered for hardship cases.

Maintained reception area clean and neat to provide visitors with a positive impression of the company. Signed for packages that came to the organization and distributed them to the appropriate personnel. Handled the complaints and concerns of customers.

Telephone Operator/Customer Service Rep

Atlanta Journal-Constitution

Informed customers about sales and promotions in a friendly and engaging manner. Processed up to 30 customer orders per day.

Communicated all merchandise needs or issues to appropriate supervisors. Recommended and helped customers select merchandise based on their needs. Generated leads for new sales through telephone and email contact with customers. Handled and processed confidential information on new clients . Updated patient accounts and information on a daily basis. Communicated information to customers about product quality, value and style. Processed all sales transactions accurately and in a timely fashion. Handled the complaints and concerns of customers.

Administrative Assistant

Stevens & Wilkinson

Scheduled meetings, appointments, and travel.

Sorted and distributed business correspondence to correct department or staff member. Greeted visitors and answered phone calls and received and directed visitors to the appropriate party. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.

Walked visitors to personnel and meeting locations. Managed clerical needs of company employees, including copying, faxing and file management. Met incoming customers with professional approach and provided friendly, knowledgeable assistance. Received and screened a high volume of internal and external communications, including email and mail. Managed incoming and outgoing calls for busy office. Made copies, sent faxes and handled all incoming and outgoing correspondence. 5135 Stonecroft Trail, Atlanta, GA 30331 C: 347-***-**** ad0urj@r.postjobfree.com 07/2010 to 01/2014

New York, NY

05/2006 to 10/2008

LIC, NY

04/2001 to 05/2006

New York, NY

New York, NY

12/1997 to 02/1998

New York, NY

Front Desk Receptionist

Rudd Realty Management Corporation

Signed for packages that came to the organization and distributed them to the appropriate personnel. Handled a multi-line switchboard for a busy office and routed incoming calls to the correct individuals. Assisted Property Managers with various tasks whenever special projects came up. Greeted and assisted visitors when they arrived at the office. Handled the complaints and concerns of customers.

Solved minor customer issues and ensured that any major problems were immediately escalated to the Property Managers or Assistant to Property Managers. Maintained reception area clean and neat to provide visitors with a positive impression of the company. Responded to telephone inquiries from clients, vendors and the public. Generated shipment invoices, prepared packages and set up courier deliveries for customers. Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily.

Answered up to 100 calls per day in a fast-paced environment. Customer Service Representative

Rentokil/JC Ehrlich Pest Control Company

Developed new customer prospects or referrals.

Communicated all merchandise needs or issues to appropriate supervisors. Guaranteed positive customer experiences and resolved all customer complaints. Worked under strict deadlines and responded to service requests and emergency call-outs. Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax. Assisted in fulfillment of customer orders placed in person, via email, online, and over phone. Managed quality communication, customer support and product representation for new clients. Generated leads for new sales through telephone and email contact with customers. Receptionist

Rudd Realty Management Corporation

Responded to telephone inquiries from clients, vendors and the public. Communicated with contractors and vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management. Directed clients to appropriate personnel to address concerns, resolve complaints, or answer account- related questions.

Met incoming customers with professional approach and provided friendly, knowledgeable assistance. Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily.

Greeted visitors, assessed needs and directed to appropriate personnel. Maintained reception area clean and neat to provide visitors with a positive impression of the company. Front Office Receptionist

Mark Rudd Attorney At Law

Provided key administrative support to Three coworkers. Sorted and distributed business correspondence to correct department or staff member. Handled communications systems.

Adhered to security requirements by screening visitors, updated logs and issued passes. Met incoming customers with professional approach and provided friendly, knowledgeable assistance. Medical Receptionist

Cornell Hospital

Set up appointments for physician visits and procedures using calendar software. Ensured that the phone was answered by the second ring and enthusiastically greeted all callers. Straightened up the waiting room so that it remained neat and organized. Pleasantly greeted each patient and offered the desk sheet for easy sign-in. Processed patient payments and scanned identification and insurance cards. Took messages from patients and relayed them to the appropriate staff. Organized, updated and maintained patient charts.

Education and Training

Brooklyn, NY, United States

Brooklyn, NY

N/A: Nursing

Kingsborough Community College of the City University of New York Major in Nursing

High School Diploma

Sheepshead Bay

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