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ARZU TUNÇ

Personal data:

Place of Birth: Germany

Date of birth: 01/07/1980

Marital Status: Married

Address:

***** ******* ***** ***** **** 1213

San diego 92120

Tel: +1-858-***-****

E-posta: ad0ure@r.postjobfree.com

EDUCATION

1998- 2001 Karadeniz Technical University, Ordu

Control Systems Technology

1994 -1998 Kadir Has High School, Istanbul

WORK EXPERIENCE

2020 July-2022 stil working Arya Houses INC

● Customer Service Manager/ Sales

Check the reservations.

Check the guests room if they are clean or not.

Contact with the guests if everything is ok. If they need anything. Arrange the laundry and the cleaning team.

Check the feedback and give feedback.

2017-2020 July BPR INNOVATIONS INC

● Customer Service Manager/ Sales

To get the orders from customer,create to the system and sent to the Distribution center. Get the tracking numbers from the distribution center and upload to the system. Reply buyer messages.

Respond the offers.

Decided to the listings which has to be list.

Make promotion.

Arrange payments and the statement.

2015-August 2016 Evonik Ticaret

● Customer Service representative

To get the orders from customer,create to the system and sent to the head office in Germany. After get the order confirmation from Germany share with customer. Be a bridge between customer and German office. If the customer has some request share it with Germany office. Solve the problems. After get the shipment schedule inform customer. After shipment has done sent the consignment documents to the customer. Close the order in system.

Check the commission statement every month.

2012- 2015 DALGAKIRAN COMPRESSOR,Istanbul

● Overseas Spare Parts Sales Specialist.

Arrange the maintenance list for the Compressors and inform the customers and dealers. Send them proforma invoice(with freight cost or without ) . Check the stock availability . After get the money create the order to the system. Inform warehouse. After the goods will be ready arrange the shipment and send the consignment documents to the customer. To solve the problems. Send good under warranty or free of charge. Arrange the price list and the discounts.

Prepare a sales report every month and share it with management. 2011–2012 SUENO HOTELS (Head Office), Istanbul

● Guest Relation Coordinator

Arrange training for new personal.

Teach them how to handle customers, solve the problems. Prepare reports from the guest contacts which was make from Guest relation personal.

Create the claims to CRM and share it with responsible department. Solve the problem and inform the customer accordingly. Ask to customer if the solution is ok or not for them. If the solution is ok close the claim in CRM, if not find another solution.

Prepare the Questionary and ask the customers to share their opinions with us. And prepare a report to management.

Check all web sites (Holiday check, Trip advisor etc).Prepare a report. 2010– 2011 ADK MARBLE, Istanbul

● Export Specialist

Prepare proforma invoice and packing list. Send to customer. Follow the payment . After get the payment arrange the shipment. If the shipment will LC then prepare the documents for Bank also. After shipment send the consignment document to the customer.

2006- 2009 SUENO HOTEL BEACH SIDE, Antalya

● Guest Relation Manager

Make Guest Contact.

Arrange table,cakes etc for the customer which will have Birthday etc. Make reservation for A la carte restaurants.

Get the claims and share with responsible department. Give information about the Hotel .

2002- 2006 PEGASOS WORLD, Antalya

● Assistant of Guest Relation Manager

May 2002- August 2002 PETRO CLUB HOLIDAY VILLAGE,Antalya

● Reception/Intern

Check –in, Check out.

SKILLS and ABILITIES

Computer Microsoft Office Applications, Windows, Logo, MRP,SAP. Languages English – Speaking 10, Writing 10, Reading 10 German –Speaking 10, Writing 10, Reading 10

OTHER INFORMATION

Certificates:

● Social Behavioral Skills, PUSULOR 2008

● Fidelio Front Office Module Suit Model 8, PROTEL 2007

● Training of Trainers, Servus International 2006

● Up selling and Complaints Management Training, Servus International 2006

● Effective Guests Communication Training, Servus International 2006

● OHSAS, TSE 2006

● Environmental Management System Training, TSE 2006

● Quality Control, TSE 2006

● HACCP, TSE 2007

● Auditor General Certificate, TSE 2007

● Training of Customer Satisfaction, TSE 2007

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