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Customer Service Orthodontic Assistant

Location:
Richmond, VA
Posted:
November 04, 2023

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Resume:

Maryellen Reamy

**** ****** ****, ********, ** / ad0upp@r.postjobfree.com / 540-***-****

Summary Well rounded and personable Orthodontic Assistant that understands dental procedures can make people nervous, so helping calm them and get them smiling is just as important to me as performing the technical aspects of my job. I approach stressful situations, especially with patients, in a calm and friendly manner. Fast learner with a passion for Human Services. Experience Richard Cottrell and Associates

Orthodontic Assistant/Treatment Coordinator, King George, VA 08/2007 - 05/2020

Maintained accurate records of patient's oral health histories and treatment progress. Prepared operating/patient spaces by ensuring that all orthodontic instruments and equipment were properly sterilized before each use. Assistied Orthodontist by taking impressions of patients teeth, making molds and retainers. Taking intraoral X-rays of patients mouths. Invisalign supply ordering, I CAT scanning and iTero scanning. Helped Orthodontists develop treatment plans and documented patients progress by taking photos of patients teeth. Replacing and removing coil springs, elastic bands and replacing wires. Educated and informed patients on oral hygiene and follow-up information ordental advice. Provided triage for patient clinical concerns and worked with the Orthodontist to provide the patient clear direction on the next steps for their procedure. Additonal office responsibilities tasks included scheduling appointments, followup's and answering phones as well as contacting suppliers for new shipments of products. Mary's Cakery and Candy Kitchen

Cake Decorator/Bakery Clerk, King George, Virginia 02/2017 - 11/2018

Consulted with customers to discuss desired cake designs and cake decorating ideas for specialty cakes. Designed and decorated cakes according to customer's specifications. Prepared and decorated regular in stock bakery items.

Produced different kinds of icing, frosting, and cake fillings based on cake type and customer preferences. Ensured that the display refrigerators were cleaned, polished, and fully stocked with cakes, pastries, and desserts. Responsible for inventory of baking and decorating supplies and ordering new stock as required.

Cleaned and sanitized all work areas and ovens as well as baking and all decorating equipment. Dollar Tree

Cashier/Customer Service, Montross, Virginia

06/2016 - 02/2018

Created a friendly, pleasant, and cooperative environment with customers, supervisors, and colleagues. Operated assigned cash register and performed all sales transactions by applying a scanner on merchandise and utilizing the store POS system. Performed other duties as determined by my immediate supervisor. Cleaned merchandise and displays, as well as presenting merchandise in the most effective way by redesigning displays. Worked to increase sales by encouraging and assisting customers in making purchases. Carried out the sales of merchandise daily and ensure quality presentations by restocking inventory. I was responsible for receiving merchandise. Provided assistance with some duties such as unloading of trucks. Responsible for protecting all company property and assets. Ride Aid Pharmacy

Assistant Store Manager, Montross, VA

02/2003 - 03/2005

Greeted customers and provided help if needed in a friendly manner. Provided recommendations based on customer’s needs. Located merchandise for customers, placing special orders to find desired items if necessary. Remained knowledgeable and answered questions related to store merchandise, sales and promotions. Operated the store sales system and performed related cashier tasks, including cash handling, credit card processing and opening and closing of the register. Handled refunds, returns and exchanges with a focus on timeliness and customer service. Straightened, arranged, stocked and dusted off merchandise. Maintained shelving areas as directed by management and participated in the designing and placement of displays.

Supported the general manager in organizing, planning and implementing store sales strategy. Filled in for management in their absence. Assisted with procurement of inventory and store supplies. Managing customer complaints and resolving their issues. Assisted with the coordination of day-to-day store operations.

Education Dental Assistant Certification

DATS, Fredericksburg, VA

01/2007

Keyboarding 1

Rappahannock Community College, Warsaw, VA

06/2001

GED

Westmoreland Adult Education Center, Kilmornic, VA 11/1994

Skills

Volunteer Experience Women’s Axillary Westmoreland Volunteer Fire Department Colonial Beach Rescue Squad

References

Fast Learner Communication Skills

Critical Thinker Scheduling

Customer service Receptionist

Provided upon request.



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