Bairro Cimento,

Praia de Xai-Xai,

Xai-Xai,

Mozambique

Date Of Birth : 26 December 1984

Gender : Male

Nationality : Mozambican

National I.D :080100254752B

Marital Status : Single

Passport N : 10AA68484 9

Cel : +258-***-***-***

Email : ad0up9@r.postjobfree.com

Personal statement

A self motivated and determined individual who enjoy challenges and achieving goals. I have the ability to relate to people at all levels and to pass on my skills to others in the form of training.

Outstanding organizational ability including forecasting and planning Manage operations according to time scale and meticulous attention to detail. Honest, flexible, reliable and mature.

Capability to work for long hours in harsh environments Capability to lead and delegate

Knowledgeable with tourism laws and regulations

Knowledgeable with labour law

Skills Summary

• Proven working experience as guest relations manager & Deputy Manager

• Proficiency in all areas of Microsoft Office, including Excel, Word and PowerPoint

• Excellent communication skills.

• Ability to work under pressure within remote areas without supervision.

• Ability to manage and delegate to achieve departmental and company goals.

• Respond to guests needs and anticipate their unstated ones.

• Expect and react promptly to guests requirements and inquires.

• Actively listens and resolve complaints

• Demonstrated oral and written communication skills in various work experience.

• Worked with a range of system such as “ Lodge Res, Jade, PANSTRAT hospitality, Apex, Omni & Plus point”

• Mechanical minded

• Arranging and coordinating guests activities

• Team work

• Dynamic

• Efficiency

Employment History

Assistant General Manager, Reef Resort 4* - Praia de Xai Xai.

(February 2018 to to date)

Responsibilities

• Planning and organising the Reception, Maintenance, Housekeeping, F & B department.

• Managing and allocating bookings as per guests request

• Diarising guest dietary requirements and sharing with respective departments

• Managing statistical and Finance records of the resort

• Managing budgets and financial plans, as well as control of expenses

• Define and achieve sales and profit targets

• Analyse sales figures and elaboration of Marketing management strategies.

• Recruitment of staff, training, and monitoring.

• Dealing with customer feedbacks

• Address issues and customer complaints

• Carrying out inspections of property and services

• Ensuring compliance with licensing laws, health and safety and other statutory regulations ie Environment department,Tourism department, Labour department, Mineral resources and energy department, Statistics etc

• Managing day to day Boat trips and road transfers, controlling mileage and expense report per vehicle and ensuring services are taken

• Managing purchases, sales and stock controls

Deputy Manager, Dugong Beach Lodge, Vilanculos

(April 2012to February 2018) 5* Lodge located in game reserve Achievements and responsibilities:

• Implemented a change in suppliers, reducing costs by 20%

• Ensure and provide flawless, upscale, professional and high class guest service experience

• Oversee and coordinate all arrivals and departures of special guests (VIPs, SAs etc)

• Managed the resort consisting of 14 luxury villas & 25 staff

• Assisting the locals with their subsistence farming projects.

• Analyse guest feedback and provide strategic direction to continuously improve overall rating.

• Coordinate and manage communication between guests and staff and follow up to ensure complete service recovery.

• Managed a total of 65 staff members

• Examine activities logbook, assign tasks appropriately and implement control schedule daily.

• Arranging day to day activities and transfers ranging from Kayaking, Hobbie cats, Snorkelling, Fishing charters, Yacht trips, Island hopping trips, quad biking, Ocean Safaris, diving & game drives.

• Daily Menu planning

• Greeting & Check in

• Hosting

• Billing & Check out

• Daily menu planning

• Daily F&B stock takes & producing monthly revenue and status reports

• Procurement and logistics

Guest Relations & Activities Manager, Flamingo Bay Water Lodge

(March 2007 – April 2012) 5* located in the bay

Achievements and responsibilities:

• Presenting a professional and friendly first impression of the firm to all visitors and clients

• Managing incoming phone calls and mails

• Organising stationery orders and liaising with suppliers to meet business requests

• Assisting the F&B team in ensuring high level of stock management efficiency

• Worked with four sister lodges ensuring all activities and transfers are handle in a professional manner.

• Lead everyday morning meeting to keep a department of 70 updated on day to day activities.

• Stock taking and maintenance of fishing equipment and snorkelling gear.

• Also assumed the role of fire/health and safety officer for the entire office staff Front Office Supervisor & Duty Manager, Vilanculos Beach Lodge,Vilanculos

(November 2004 – March 2007)

Achievements and responsibilities:

:

• Maintaining and organising the company filing system

• Answering incoming calls

• Typing all necessary documents and correspondence as required

• Printing any supplementary notes as required

• Running professional errands

Education& Courses

Legend School of Hospitality

(2013 - 2016)

Traned and certified with Legend School of Hospitality based in Pretoria, South Africa for a period of 6 months.

• Food and beverage

• Front office management

• Events management

• Communications, conference & events

Murombene Secondary School

(September 2011 – June 2012)

Completed my Matric

Church Hill High School, Harare, Zimbabwe

(1998 – 2001)

A-level (Sciences)

• Biology – B

• Physics – B

• English - C

• Chemistry – C

• Mathematics - B

• Commerce - A

• Shona - D

Escola Primaria Eduardo Mondlane, Chimoio, Mozambique

(1990 – November 1997)

Did my primary education from grade 1 to grade 7 and passed a total of 8 subjects that facilitated my school place in Zimbabwe, where I had to repeat my 7th grade due to low grades in English, however, it came out to be an advantage in High School. Other

Certified -PADI Open Water Scuba Diver

Certified - First Aid Responder

Certified - Healthy, Safety & Security

Driver’s License - Professional

Certified – DANs Oxygen First Aid

Hobbies & Interests

• I enjoy taking wildlife and aquatic life photos, identifying animals and trees.

• I am currently attached to a local kids group that I mentor in environmental related materials and I have enjoyed every moment spent with them.

• Reading during free and quite times with an average of 2 to 3 books a month. References

John Law Willem du Toit

C.E.O General Manager

Barra Resorts Flamingo Bay Water Lodge Barra Resorts Inhambane Inhambane

ad0up9@r.postjobfree.com ad0up9@r.postjobfree.com

+258-***-***-*** +258-***-*****

Brian Mandiwa Antonio Jonas Vilanculos

General Manager Santuary HR Manager

Dugong Beach Lodge Wildlife Sanctuary

ad0up9@r.postjobfree.com ad0up9@r.postjobfree.com

+258-****-*** 022 +258-***-***-***

Charlaine Schoeman Fidelis Timbe

Group Operations Director Law Enforcement Manager

Legend Hospitality Group Massingir Safaris

ad0up9@r.postjobfree.com ad0up9@r.postjobfree.com

+27 (0-84-701-**** +258-***-***-***

Contact this candidate