KILA PADILLA

530-***-****

**** * ****** ad0uox@r.postjobfree.com

Davis,Ca 95616

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Overview:

I am a skilled and determined worker with a strong background in customer service. I have maintained the ability to establish repeat customers with very efficient sales averages. I am a team player who works very well in a people-oriented environment. I am seeking a position where I can put my experience in customer service, office, time management, and communication skills to use in achieving corporate and personal goals. I am a former military spouse as well as a mother of five both of which contribute to my patience for dealing with stressful and hectic schedules and situations.

Professional Qualifications:

Office efficient with the ability to type 60 wpm, Familiar with Microsoft Excel/Word/QuickBooks, Able to properly arrange employee work schedules and maintain and record store sales and employee sales averages, and BADA. Excellent customer service, telephone and communication skills, Familiar with POS systems, ServeSafe Certified, and have obtained my California Mandated Reporter Certificate, a Certificate of Successful Completion for The National Notary Association for Public Notary Training, and a Bartender/Barista Certificate.

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EXPERIENCE

Black Bear Diner Citrus Heights, Ca

Cook; Food and Beverage Server

April 2023 - Present

As a Line Cook I work in the kitchen fully stocking, prepping and preparing meal orders for dine in, online, phone and to-go orders, typically completing around 5,000-8,000 in food sales orders per shift. Responsible for sanitation of all cooking utensils and all prep and work space areas. As a server I was responsible for taking and delivery of all guests of orders, assisting guests with any requests or needs to ensure a pleasing dining experience. Dennys Woodland, Ca

Assistant Manager; Server; Cook; Hostess/Trainer

Jan. 2017-May 2022

As a server/hostess I was responsible for;

Greeting and seating all customers, taking orders, delivering orders to tables, reviewing orders for mistakes before serving, dropping all tickets, cashing out all customer bills, restocked server line, maintained proper sanitation and food handling policies. As a cook my duties included; prepping recipes, cooking full orders, cleaning and restocking kitchen inventory, and training new cooks. As a manager; I was a Supervisor of 8-12 employees at a time, maintained sales and labor, documented store inventory, handled customer complaints, reviewed and made needed corrections of employee schedules and all submitted request for time off, was responsible for counting and depositing money at the end of my shift, trained all new employees Target Woodland,Ca.

Nov. 2012-March 2013

Team Member

As a team member my job involved numerous tasks and responsibilities including, being trained as a cashier as well as in fresh market and alcohol sales. I was responsible for stocking and re-stocking merchandise and assisting with all incoming and outgoing truck orders/pulls. I performed all department returns and exchanges, as well as actively submitting line of credit applications for customers in store. JC Penny/ Lifetouch Portrait Studio Fresno, Ca

Shift Manager/Photographer

Aug. 2006-Jun. 2007

As a photographer/Shift Manager my responsibilities included; Placing customer orders, answering phones, booking appointments, stocking new shipments and reordering merchandise, as well as opening and closing the store register. Held lead sales averages for the Life Touch company. Managed and tracked all employee sales and time sheets, while reporting all averages to the corporate office. Maintained a clean and efficient work environment as shift manager. Clean Master Carpet. Fresno, Ca

Sep.2005-Feb.2006

Office Assistant

As an Office Assistant my responsibilities included answering phones, and booked appointments, maintaining customer records by filing all prepared customer consults. I helped in the installation and removal of carpet and upholstery, lifting between 50-80lbs on the job regularly, and I maintained a clean work environment for customers as well as employees by fulfilling housekeeping duties on the job site. J&HSiroonian Co. Fresno, Ca

Jun.2004-Aug.2005

Caregiver

Working as a caretaker I was responsible for the health, safety and Care for 6 children at a time. I used time management by scheduling all school and extracurricular activies for each child, and assisted with all educational studies and performances, planned and prepared all meals, maintained sleep and bath routines

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EDUCATION

Columbia College Online Education

Aug. 2022-Present

Pursuing my BA Degree in Human Services Behavioral Science/ Social Work-Substance and my AS in Criminal Justice

Yolo High School West Sacramento, Ca

June 2006

High School Diploma

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