Ahmed Soltan

Qesm El Maadi, Cairo, Egypt

ad0unv@r.postjobfree.com 002***********

linkedin.com/in/ahmed-zoltan

Summary

Providing well-informed and appropriate advice to clients about where and when to travel based on their traveling needs.

Handles Outbound operational activities.

Build relationships with existing clients to understand their business needs. Responsible for flight, travel insurance, and accommodation arrangements. Assists in planning, assigning, and supervising work; appraising performance, rewarding and disciplining employees, addressing complaints, and resolving problems. Experience

Operations Supervisor

FareFocus

Feb 2021 - Present (2 years 10 months)

- Oversee the efficiency of operational processes such as Flight booking, Hotel operations, packages, etc.

-Monitor remote/side-by-side calls.

-Monitor unusual occurrences, report follow-up procedures, and report daily, monthly, and year-to-date comparisons.

-Analyze customer complaints and bad ratings and set an action plan.

-Analyze quality scores and share insights along with the action plan to improve QA scores and processes.

-Report the repeated offenders from a quality or complaints point of view.

-Prepare the audit plan and ensure it appropriately addresses the audit objectives

-Delivering coaching sessions to agents and tracking the outcome of the coaching.

-Measuring the improvements to the monitoring process and the coaching is given.

- support business needs by assisting with the onboarding and integration process of new suppliers, --- analyzing and optimizing existing key API Supplier integrations.

- Activate the airline's plating, test the new system's features and updates, and report the system bugs to the tech team via Trello.

- Working on technical Issues as a point of contact for diagnosing issues with supplier integrations and answering support questions from both internal and external parties and with the online product team

- Participate in strategic planning and goal-setting for various business functions

- Analyze business requirements and customer needs

- Analyze and forecast the number of calls, chat, and schedule working hours based on it. Ahmed Soltan - page 1

- Research methods to improve operations and reduce costs

- Monitor and report on department performance

- Supervise, train, and coach the employees and set action plans accordingly.

- Provide administrative support (e.g. updating inventory)

- Ensure compliance with company policies and regulations Travel Consultant

FareFocus

Feb 2021 - Mar 2022 (1 year 2 months)

- Plan and sell Flight using GDS System (Amadeus), transportation, accommodations, insurance, and other travel services

- Cooperate with clients to determine their needs and advise them of appropriate destinations, modes of transportation, travel dates, costs, and accommodations

- Provide relevant information, brochures, and publications (guides, local customs, maps, regulations, events, etc) to travelers

- Book transportation, make hotel reservations, and collect payment/fees.

- Enter data into our software and maintain client files Senior Travel Consultant

Radical Minds Technologies Pvt. Ltd.

Apr 2019 - May 2020 (1 year 2 months)

- Working as a travel consultant remotely with Regency travel and tourism Qatar

- Book tickets using Galileo, reserve accommodation, organize rental transportation

- Inform clients and provide useful travel material such as guides, maps, and event programs

- Collect deposits and balances

- Offer and promote different services and offerings

- Research destination and travel prices, customs, weather conditions, reviews, etc.

- Package handling, Driving license and insurance Senior Operation Consultant

ArabJet B2B

Jan 2019 - Apr 2019 (4 months)

I was working at arab-jet b2b wholesaler as a senior operation specialist and this give me a high experience as a user for juniper system also how to deal and handle the client requests for booking around the world and also how to solve any reservation problem in airline and in hotel booking both,also how to book transfer at any destination around the word this company give me high experience in operation work

Sales Development Manager

Dar al hijra Travel

Dec 2017 - Feb 2019 (1 year 3 months)

I was worked as a sales manager at Daralhijra travel and this give me high experience and i learned how to deal with uae market and how to deal with offline hotel booking and hajj and umrah packages and how to deal with the target and with customers needs Ahmed Soltan - page 2

Sales Support Executive

TravRays Travrays Technology LLC

Feb 2017 - Aug 2017 (7 months)

My role is to be responsible of looking at the company's client as will as keeping the company's client relationship at a high standard

Help Desk Specialist

TravRays Travrays Technology LLC

Jul 2016 - Feb 2017 (8 months)

help desk for multinational company works in tourism field . Education

Sadat city universty

Bachelor's Degree in tourism & hotels, Tourism and Travel Services Management Sep 2012 - Jun 2016

Licenses & Certifications

Target ideal planning - Canadian center

amadeus basic&advanced course - Amadeus egypt

galileo basic&advanced course - Travel port india

Skills

Negotiation • Tour Operators • Communication • Sales Operations • group bookings • Business Development • Operations Management • Digital Marketing • Business-to-Business (B2B) • OTA Ahmed Soltan - page 3

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