MICHAEL A. BURGESS

New York 908-***-**** ad0un8@r.postjobfree.com www.linkedin.com/in/michael-a-burgess-415755 TECHNOLOGY SERVICES & SALES LEADER

Product Development Product Strategy Business Development Highly accomplished solution-oriented business professional with a history of working as part of a cross-functional team to define clients’ needs as part of determining strategies for new product development efforts. Formulate strategic priorities and operational plans, conduct research to drive new opportunities for growth and expansion, uncover customer and competitive insights, and influence mid- and long-term roadmap investments. Structure problems, analyze opportunities, and develop solutions and implementable recommendations; drive results through a thorough, data-backed process. Develop customers’ use cases and offer data as means to improve business processes. Strengths include:

Product Marketing Agile Methodology Competitive & Market Analysis Strategic Planning & Implementation Stakeholder & Client Relationships Business Process Improvement Product Launches Contract Negotiations Product Pricing Cross-functional Team Engagement Revenue Growth Project Management

PROFESSIONAL EXPERIENCE

CHARTER COMMUNICATIONS New York, NY 2021- July. Present Senior Enterprise Product Manager Primary enterprise product lead for development, deployment and lifecycle management of B2B enterprise solutions and Go-To-Market strategies.

● Senior manager and product owner in managing a cross functional team to develop, deploy and strategic lifecycle management of devices and solutions within the Network as a service (NaaS) and Internet of Things (IoT)offerings for Spectrum

● Developed PaaS (Domestic and Global) to support product offerings and creating API’s for B2B data gathering off of the platforms

● Developed and deployed an eCommerce offering for our IoT offering to Charter clients

● Primary point of contact in providing device requirements for certification for use on the Spectrum network, while also leading in the development of strategic product road maps and supporting customer use cases.

● Developed and deployed 4G/LTE and 5G product solutions for Private Wireless (NaaS) for enterprise

-WAN enterprise product offerings for customers to review and support the building of product and solution business cases

● Developed via SaaS the capabilities to allow enterprise customers to acquire data via vendors API’s on various devices (ex. Laptop, smart phones, etc.).

● Managed the development of the Spectrum customer lab to highlight ENE, MNE and SD-WAN ● Managed a team of seven for success in developing professional skills sets and knowledge ● Establish and manage KPI (Key Performance Indicators) for managing and reporting product trends to senior management.

● Primary product lead in developing product road maps and supporting development of product business cases.

● Primary point of contact for device certification to establish requirements and testing of device module and antenna

TERADATA TECHNOLOGY & SERVICES New York, NY 2019-July, June 2021 Senior Business Product Consultant

Serve as strategic business lead to manage Verizon and US Army accounts, including evaluating data associated with existing and potential products to identify market trends and pricing for products. Analyze customer experience [CX] data, costs, and value of solutions. Initiate agile methodology to deploy B2B solutions for 5G enterprise.

● Product Champion in completing analysis of existing customer base to identify need for One Talk 2.0 enterprise solution and secured business from multinational Fortune 500 pharmaceutical company. o Generated 750,000 users of One Talk solution that delivered $14.5M in new revenue for Verizon and $5M for Teradata.

● Analyzed network data to determine placement of small cells to support Verizon customers with 5G deployment.

o Reduced calls to network customer care centers by 35% by providing customers with proactive information regarding outages and other service and network issues.

● Provided data analytics to support product planning, product strategy, and product development of 5G enterprise solutions.

o Identify

● Developed and deployed cloud solutions in cloud offerings [Docker and Kubernetes] for B2B and B2B2C offerings.

● Provided the US Army with data supporting there planned communication deployment for their soldiers during a military test and potential for the long term. VERIZON Basking Ridge, NJ 2001-2018 Network Technical Product Lead [2017-2018] Added value as product lead for network organization, which included drafting solution requirements to support enterprise One Talk deployments, Smart Cities, and Connected Car. Drafted requirements, solution roadmaps, initiated testing, deployed solution with cross-functional resources, and managed product lifecycle. Engaged with leading clients, including Deloitte, Comcast, Pfizer, and PSEG. Managed development, growth, and performance of a team of 4.

● Product lead for cross functional teams (IT, Revenue Assurance, GTM, Network) used for IoT deployment

● Created training materials for sales teams used to present and drive revenue from potential customers. ● Delivered $3M in first year revenue from deployed solutions from SaaS and PaaS initiatives. ● Established and introduced consumer and wholesale pricing in support of solution builds and profitability. Senior Manager – Product Development & Strategy for IoT Solutions. M2M and Smart Cities [2013-2017] Developed a B2B2C mobile software app that enabled leading and regional car rental companies to manage inventory and facilitate customer rentals. Oversaw software engineers, project managers, and product managers in development, deployment, testing, and marketing. Managed and reported on a $500M budget. Worked with business development and sales teams to create an IoT sales funnel. Leveraged agile methodology throughout product development processes.

● Product lead that piloted SaaS, PaaS and IaaS Connected Car solutions that was sold to car rental companies.

● Product lead that created parking solutions for Smart Cities, which included hardware certification on VZ Network and mobile app to identify available parking spaces with pay-to-park features that generated

$21M.

● Developed and deployed multiple IoT solutions, which included overseeing CX.

● Defined roadmaps and scorecards to measure success and key performance indicators [KPIs] of solutions. EDUCATION & ADDITIONAL INFORMATION

SETON HALL UNIVERSITY South Orange, NJ

Bachelor of Arts, Criminal Justice / Pre-law

Wharton School of Business: Leadership Training Certification George Washington University: Project Management Professional [PMP]