Customer Service Representative
Resume:
March 2016 - March 2019
Patience Etim
Artillery, Rivers state
081******** • ad0ukm@r.postjobfree.com
Objective
● Technologically savvy Customer centric professional Confident and energetic customer service representative passionate about serving customers. Thrives in a challenging and fast-paced environment. Able to interact freely with customers and resolve issues quickly. Now looking for a rewarding position where I can serve customers and increase customer retention.’ Qualification
● Diploma in Office Administration (2022)
● Bachelor of science in Biochemistry (2020)
Work Experience
Kingspan Nigeria
Admin/Front Desk officer
● Manage large amounts of incoming phone calls
● Generate sales leads
● Identify and assess customers’ needs to achieve satisfaction
● Build sustainable relationships and trust with customer accounts through open and interactive communication
● Provide accurate, valid and complete information by using the right methods/tools
● Meet personal/customer service team sales targets and call handling quotas
● Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
● Keep records of customer interactions, process customer accounts and file documents
● Follow communication procedures, guidelines and policies
● Take the extra mile to engage customers
Warri Refining and Petrochemical Company
Quality control Intern
● Evaluated samples against standards by completing measurements,visual inspection and other established tests.
● General detailed report outlining results and recommendations.
● Adhered to safety and clean area procedures to comply with company and regulatory mandates.
● Inspected products and services and compared with standards to meet regulatory requirements.
● Recorded and organized test data for report generation and analysis
● Performed calibration and routine maintenance on machines. The Slate center
Administrative Assistant
● Answer and direct phone calls
● Organize and schedule appointments
● Plan meetings and take detailed minutes
● Write and distribute email, correspondence memos, letters, faxes and forms
● Assist in the preparation of regularly scheduled reports
● Develop and maintain a filing system
● Update and maintain office policies and procedures
● Order office supplies and research new deals and suppliers
● Maintain contact lists
● Book travel arrangements
● Submit and reconcile expense reports
● Provide general support to visitors
● Act as the point of contact for internal and external clients
● Liaise with executive and senior administrative assistants to handle requests and queries from senior managers Education
September 2016-2020
Allison Academy
● Diploma in Administrative support
Western Delta University
● Bachelor of science Biochemistry
References
Mr Najim Rasac
Dreams Technologies limited
General Skills
Microsoft office suite
Wordpress development
Customer service
Soft skills
Time management
First Aid
Empathy
Communication skills
Problem- solving
Decision making
Certificates
Diploma in office administration
Allison Academy
Courses
Diploma in office Administration
Diploma in customer Relationship management
Interest
Football
Music
Artificial Intelligence
Programming
Video Games
Contact this candidate