CRYSTAL ROSE

**** ***** ****** · 215-***-****

ad0ujg@r.postjobfree.com

Human Resources leader possessing strong relationship building skills to create business partnerships, trust, and a positive work environment. Dedicated to providing leadership for with success in building/ improving effectiveness, and expertly administering benefits. Effective in building employee trust, achieving results, and loyally supporting company goals and objectives.

Background Summary: Benefits Administration, Payroll, Performance Management, Recruiting, HR Generalist, Human Resource, Training & Development, Leadership Development, Organizational Development, Employee Relations, Employee Engagement, Employee Training, Employment Law, Talent Acquisition, Equal Employment Officer

EXPERIENCE:

2022-PRESENT

HR MANAGER, PHILADELPHIA JOB CORPS/ ADAMS & ASSOCIATES, LLC

Administer the Center’s Human Resources activity, including recruiting, screening, interviewing, hiring, discipline and terminations, filling and maintaining vacancies and turnover rate.

Administer the staff evaluation, merit, incentive and bonus programs and ensure timely completion.

Oversee the Center staff training activities, which includes developing, coordinating and administering the Center Staff Training Plan and providing required training for all employees.

Monitor Center HR and employment practices to safeguard regulatory compliance. Including HR audits.

Ensures the implementation of Equal Employment Opportunity activities, write and implement the Center Veteran and Affirmative Action Plans annually with a focus on attaining goals, investigates and resolves and/or refers EEO inquiries or claims.

Conducts annual wage and salary surveys to ensure that the Center is able to attract and retain qualified staff.

Investigates and resolves staff issues and complaints in accordance with Company policies and procedures.

Administers the Center fringe benefit programs (e.g. health insurance, retirement plan, 401-k program, etc.) as appropriate. Overseen payroll administration and bi-weekly payroll reconciliation

Function as the student EEO Officer and oversees the staff EEO Officer.

Motivate, empowers and requires staff to perform and hold staff accountable for producing quality work, develops staff for career progression and disciplines staff members who fail to meet goals.

Complete and maintain payroll and payroll issues for all staff.

Create a supportive work environment, recognizes staff accomplishments and proactively address concerns.

Provide quality and timely information to DOL/Company when requested.

Work in partnership with staff from all departments to ensure effective supervision and services are provided

2020-2022

HUMAN RESOURCES MANAGER, Health federation of philadelphia

Implemented and managed recruiting process to include review of job description and posting

Trained hiring managers to facilitate applicant review, interview, and reference check processes

Interviewed potential candidates for employment, conducted new hire orientation sessions and managed post hire on-boarding process

Administered and reviewed background investigations, tracked and audited background data in database.

Implement annual open enrollment process including broker interface, and staff communication

Maintained all health and welfare benefits plans including enrollments, changes, terminations and audits

Processed required documents through payroll and insurance providers to ensure accurate record keeping and proper deductions. Administered all leaves of absence including workers comp, short disability and FMLA

Overseen disability and accommodation processing including coordinated with third party administrators for workers' compensation, short term disability and FMLA while ensuring adherence to ADA and HIPAA

Overseen payroll administration and bi-weekly payroll reconciliation

Performed customer service functions by answering employee requests and questions including set-up and use of HRIS

2019-2020

HUMAN RESOURCES MANAGER/DIRECTOR, COVENANT HOUSE, PA

Introduced employee engagement/ retention strategies and focused efforts on changing organizational culture.

Developed and implemented HR strategies and initiatives aligned with the overall business strategy.

Bridged management and employee relations addressing demands, grievances and conflict management.

Managed recruitment process from start to finish including preparing job descriptions, posting roles online, liaising with hiring managers and candidates, scheduling, conducting reference and background checks, and managing offers.

Supervised staff and interns including scheduling and monitoring all trainings.

Managed the onboarding and exit processes, confirmed benefits enrollment, managed employee change forms, ensured accurate payroll information and new hires have completed required training.

Overseen all aspects of benefits enrollment phases from contract thru enrollment for all benefit programs including Medical, Dental, Life Insurance, Flexible Spending Accounts, STD/LTD Plans, Voluntary Plans.

Acted as backup to payroll while ensuring accuracy and timeliness of payments.

Automated and streamlined processes with the HR team, including automation of employee files and data.

Processed Life Insurance, Disability and Workers’ Compensation claims in conjunction with FMLA, including distributing, collecting, and reviewing required paperwork.

Managed recurring departmental meetings, including scheduling, agenda and presentation preparation.

Maintained compliance with federal, state, and local employment laws and regulations.

Maintained knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law.

Ensured OSHA compliance requirements by providing a workplace free of known health and safety hazards, and facilitating safety training.

Created organizational charts for the organization and Lead corporate engagement activities such as HR Connections Newsletter, recognition program, staff anniversaries, Day of Renewal, Annual Holiday party and other events.

2018-2019

HUMAN RESOURCES DIRECTOR, PEOPLESHARE (CONTRACT EMPLOYMENT)

Maintained employee systems and ensured timely changes for payroll systems

Implemented system of collaboration in diversity and inclusion

Assisted employees with health, dental, life and other related benefit claims

Verified calculation of the monthly premium statements for all group plans relative to premiums, claims and costs. Resolved administrative problems with the carrier representatives.

Completed monthly HR Reporting. Assessed, and implemented tools to track and analyze progress to established goals.

Planned programs/strategies as items impact the attraction, motivation, development, and retention of the employees.

2006-2017

HUMAN RESOURCES BENEFITS MANAGER, WES HEALTH SYSTEm

Managed benefits designs and planning along with implementation of employee compensation programs including related policies and procedures.

Planned and Coordinated benefit fairs/ open enrollments and community events. Responsible for benefits administration, processing and maintenance of employee benefit programs. Functioned as liaison between third-party brokers, benefit vendors, employees and senior management.

Prepared analysis data for actuarial assessments, surveys and review of the data. Completed 5500s and plan testing. Responsible for all health and welfare plans, reviewed and approved design of communications materials, interpreted plan provisions.

Designed, developed, implemented and evaluated effective benefits plans, facilitated the overall benefits process including Medical/ ACA, Dental, Life, AD&D, STD, LTD, FSA plans, 403(b) and 401(k) pension. Coordinated the annual benefits statement issued to employees, including coordination of data from pension actuaries, 401(k)/ 403 (b) providers and health care carriers.

Ensured compliance in the plans to governmental guidelines and timeframes. Reviewed provisions of the Affordable Care Act which apply to employers of shared responsibility provisions and reporting provisions for minimum essential coverage determined by size of employer, cost determination and calendar year. Reported on employees being full-time and eligible during the calendar year along with cost paid for medical benefit for each month of the year and the type of plan for the year according to the ACA Standards. Confirm reporting and disseminate IRS form to employees. Answered questions from employees regarding the Affordable Care Act and how it relates to individual employee issues.

Cross trained experience in HR Generalist and Training Management roles including but not limited to creating and reviewing job descriptions and requirements, made endorsements according to labor laws and mandates to ensure requirements of employment were met by potential employees. Partnered with hiring managers regarding employment needs and investigated internal issues and maintained compliance in all areas of HR.

2004-2006

HR BENEFITS ADMINISTRATOR/ RECRUITER, PHILADELPHIA MENTAL HEALTHCARE CORPORATION

Coordinated Benefits including medical and dental coverage, coordinated open enrollment, video training programs, processed tuition reimbursements, purchase coordinator, monitored assigned property system delegation, prepared and followed through on recruitment methods.

Established and maintained contacts with professional associations, colleges, universities and technical schools for recruitment. Secured staff from temporary agencies; and track costs associated with recruitment.

Developed creative, efficient and cost-effective recruiting methods that yield a diverse qualified talent base.

Coordinated recruiting and hiring activities with hiring managers. Ensured all applicant information is entered in Abra/Applicant Tracking. Review and process Internal Applications for Employment. Created all reports as it relates to requisitions and applicant flow. Process, track, and manage employment requisitions using Abra.

Conducted telephone reference checks and previous employment verifications. Acted as primary contact person with affiliated city agencies as it relates to processing employment requisitions. Made offers of employment, created new hire files and scheduled orientation. Completed background history checks.

1997-2003

STAFFING SPECIALIST, PHILADELPHIA WORKFORCE DEVELOPMENT CORPORATION

Developed employment leads and initiated follow-up with employers on existing job orders. Interviewed, prescreened and evaluated potential candidates. Created and reviewed job descriptions. Supervised temporary and intern employees. Participated in writing marketing strategies for the Staffing Services Unit.

Built and maintained relationships with employers. Researched companies benefit policies and products. Handled employer referrals from assigned PA CareerLinks.

Assisted, directed and counseled Job Seekers with employment placement services, resume development, and job strategies. Advised clients on career ladders that encompassed their transferable skills.

Visited employers to ensure best service delivery via on-site inspections. Supported employers and job seekers with workforce issues, housing and job placement needs. Referred qualified candidates to companies teamed up with PWDC. Placed non-professional, professional and TANF individuals, successfully in employment. Recruited candidates for opportunities utilizing various providers.

ORIENTATION FACILITATOR

Presented PWDC/ CareerLink services to job candidates from the professional, non-professional and TANF populations. Planned and facilitated interviewing and negotiating workshops for participants.

Provided job placement to develop job search skills and employment opportunities. Analyzed client skills to determine industry and job market fit. Assisted clients in identifying and eradicating employment barriers. Counseled clients to build positive self-esteem, focusing on individual employment development plans.

Prepared PWDC/CareerLink clients for pursuit of job training and career achievements through the use of education and life skills instruction. Instructed classes in the areas of communications and job readiness skills. Researched and prepared materials, classroom equipment, etc. to assist in the instructional process.

MARKETING OPERATIONS ASSISTANT

Managed requests for workforce related research or information and maintained a log of requests and results.

Monitored/ tracked Employer Services' database system of employers, One Stop and Regional Service Centers. Completed data collection and served as a backup to the Database Coordinator retrieving data on employer and job seeker tables. Provided information to staff, on local labor markets, industry trends and other workforce related issues.

FIELD SERVICE COORDINATOR

Coordinated on-site job fairs, development and implementation of employment and training for the Welfare to Work population of participants. Maintained job description compliance for all potential employers.

Evaluated the regional service center programs to ensure workshops and curriculum fit PWDC required measurements. Built relationships with providers and employers regarding wage subsidies and tax credit opportunities for employment. Researched and followed up on wage subsidies and tax credit availability and structures.

EDUCATION

08/2021 – 11/2021 – UNIVERSITY OF PHOENIX

MASTERS, BUSINESS ADMINISTRATION

06/2005 – 06/2008 – UNIVERSITY OF PHOENIX

BACHELORS, BUSINESS MANAGEMENT

SKILLS

AZURE/LMS

Canva

ADP

Benefits Administration

Kronos

Supervisor

Compensation

HR Generalist

Employee Relations

EEO

Project /Program Mgmt.

Talent management

Human Resource

EXCEL (10+ years)

Google Suite

Leave of Absence

Leadership

Workday

Microsoft Office

Workforce Development

Employee Orientation

Payroll Administration

Benefits

Zywave

Process Improvement

Microsoft Word

Microsoft Powerpoint

Sharepoint

Recruiting

Staffing

Webex

Microsoft Excel

Project Management

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