CLAUDIO VEGA

ad0uh8@r.postjobfree.com 925-***-****

*** ****** ***, *** *********, CA 94112

PROFESSIONAL EXPERIENCE

Junior ChefStars – Pacifica, CA December 2018 – Present

Chef / Lead Instructor

Providing and creating a learning platform for children and teens.

Encouraging nutritional awareness while developing and perfecting culinary skills.

Developing a solid curriculum with an emphasis on safety.

Responsible for ensuring food safety.

Promote socialization, team building and self-confidence.

Established a creative and fun learning environment.gg

CYO of San Francisco - San Francisco, CA May 2009 – Present

Head Referee / Official / Assignor

Prepare by mastering the rules of the game and impartially enforcing those rules during games.

Work with student athletes, coaches and the public to resolve difficult situations.

Act like an ambassador to the game and uphold the dignity of the profession and game.

Lead and organize a group of referees to support local soccer games in the San Francisco area.

Identify the inherent risk of injury and hazardous conditions in order to protect student athletes.

Swissport - San Francisco, CA April 2017 – May 2018

Passenger Service Agent

Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations.

Manage passenger baggage processing including handling and fee calculation if applicable.

Assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance.

Direct passengers through Customs, Immigration, and Quarantine, as required.

Make public address announcements as required.

Comply with all federal, state, municipal, airport authority and carrier security requirements and Swissport SOPs and policies.

Omni Tek Solutions - San Francisco, CA August 2013 – April 2017

Customer Service / Sales

Initial point of contact for Omni Tek Solutions

Inform potential clients of products or services that best satisfy their needs in terms of quality and price.

Account management and subsequent customer service.

Manage vendors, order assets and manage inventory.

Develop long-term relationships with clients, through active management and meeting requirements.

Web2Web Marketing dba Acteva.com - San Francisco, CA November 2006 – July 2013

Customer Service Liaison

Established guidelines and protocols for resolution of disputes within the Merchant Services Division.

Catalyst in maintaining stellar communications with internal and external client base.

Instrumental in developing policy and training procedure manual for credit inquiries and disputes.

Liaison between internal finance division and external clients to ensure that issues or conflicts presented by the client are resolved, recorded, and analyzed in a timely manner.

Integral in reconciling past due accounts resulting in a positive collection rate of approximately 25% of outstanding accounts.

Maintained client database to ensure all correspondence and payments are correctly routed.

Facilitated client reporting needs to reconcile and manage accounting requirements within a web-based solution.

Complied with all tax reporting requirements and deliver transference of information to clients.

Go Wireless - Danville, CA 2005 – 2006

General Manager

Coordinated the opening of a franchise retail store in association with Verizon Wireless Corporate.

Developed communication solutions while providing a great quality of service directed at consumers.

Executed a tactical sales plan to achieve sales growth on a daily basis.

Recruited, hired and trained the sales staff.

Accountable for store inventory and daily sales.

Responsibilities include daily goal-setting, consultative selling and coaching employees within a sales environment.

Communicated with senior level management on a daily basis, maintaining highly effective open dialogue to achieve continuity within the company.

Toyota Walnut Creek - Walnut Creek, CA 2004 – 2005

Sales Representative

Responsible for product knowledge to utilize consultive selling skills.

Delivered positive customer service and front-line experiences to customers.

Exercised strong and effective communication skills in a professional manner.

Solid experience working under time constraints and managing priorities.

Developed and maintained communications with prospective clients in person, through phone conversations and via e-mail.

Jamba Juice - San Francisco, CA 2001 – 2004

General Manager

Provided the necessary leadership to maintain a loyal customer base using a balanced approach in all business decisions.

Strategically executed marketing initiatives, which are developed and launched on a quarterly basis, driving awareness and excitement within the team, thereby augmenting sales at the store level.

Responsible for recruiting, hiring, and training of new team members.

Effectively communicated with other team members on a daily basis to provide excellent customer service.

Developed a fun, energetic, safe work environment.

Responsible for accounting of daily, weekly, monthly, quarterly and annual sales.

Embraced open dialogue with upper level management to continually evolve the vision and culture of a world-class brand.

Mama Vega’s Haute Dogs - San Francisco, CA 1991 – 2001

Owner/Operator

Responsible for the creation, sales and promotion of Mama Vega’s Haute Dogs.

Duties included sales, accounting, bank deposits, payroll, product distribution, and inventory.

Provided excellent customer service for daily operations with an emphasis on quality customer relations and a superior product quality.

Sales increased annually under my leadership.

EDUCATION

1984-1985 - John Adams Community College San Francisco, CA

1976-1979 - Community College San Francisco, CA

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