Customer Service Insurance Agent
Resume:
Laverne Gilder
Customer Service
Houston, TX ****4
***********@*****.***
Authorized to work in the US for any employer
Work Experience
Licensed Health Insurance Agent
ResultsCX - Remote
September 2023 to Present
Help customers chose a plan that best suits their needs, open all resources before clocking in, check email, and attend all meetings.
Security Guard
iidon Security Associates - Houston, TX
February 2021 to May 2023
Patrolling the building inside and outside. Make sure their isn’t any suspicious activity. Answer calls . Communicate using the intercom to identify who’s coming in the building. Amazon Driver
Abraham Global - Katy, TX
March 2021 to June 2022
Scan packages, put in the locker or deliver to the customer house Package Handler
Academy WareHouse - Houston, TX
January 2018 to September 2020
• Load and unload packages from delivery vehicles
• Lift and move heavy weights between destinations
• Carry out work in accordance with company policies and guidelines
• Sort cargo according to instructions provided as required
• Work quickly and efficiently while adhering to safety standards
• Process workload with minimal supervision
• Ensure packages are not damaged throughout the process
• Communicate effectively with relevant personnel to carry out tasks
• price scan and pack items
Bus Driver Assistant
CYFAIR ISD - Cypress, TX
March 2017 to December 2018
• Renders a variety of personal services to bus passengers to make their trip pleasant: Welcomes passengers boarding bus.
1. Adjusts seating arrangement to accommodate passengers when requested. 2. Answers questions about bus schedules, travel routes, and bus services. 3. Points out places of interest.
4. Distributes magazines, newspapers, pillows, and blankets. 5. Mails passengers' letters and arranges for dispatch of telegrams. 6. Tends tape recorder to provide music.
7. Serves refreshments.
8. Lists names of passengers on the manifest
9. Maintains inventory to account for food served during trips and food on hand. 10. May warm bottles for babies.
11. Answer parents questions and concerns
Education
High school diploma
High school diploma
Skills
• Warehouse Experience
• Order Picking
• Shipping & Receiving
• RF Scanner
• Packaging
• Microsoft Word
• Order Picker
• Typing
• Pallet Jack
• Materials Handling
• Security
• Computer Networking
• Network Support
• Software Troubleshooting
Certifications and Licenses
Driver's License
Security Guard level 2 license
Life & Health Insurance License
Assessments
Customer focus & orientation — Proficient
June 2021
Responding to customer situations with sensitivity Full results: Proficient
Call center customer service — Proficient
June 2021
Demonstrating customer service skills in a call center setting Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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