Human Resources Business Partner

Maryleen Santiago

Clermont, FL ***** ad0ugc@r.postjobfree.com 856-***-****

HUMAN RESOURCES PROFESSIONAL

High performing, strategic-thinking Human Resources leader with demonstrated experience in the design of creative corporate benefits and recognition programs. Analytical problem solver with the ability to analyze complex data to design solutions. Self-motivated strategic HR Business Partner and Change Agent with the ability to excel in a fast-paced environment, communicate effectively at all levels, manage competing priorities, and adapt readily to new challenges.

• Strategic Planning • HR Compliance

• Employee Relations • Learning & Organizational Development

• Benefits & Compensation Design • HRIS Integrity

ACHIEVEMENTS

• Established an effective employee relations program by developing collaborative partnerships with leaders and training on coaching, counseling and policy application.

• Developed comprehensive training program to align with business strategies.

• Implemented HRIS tools such as Performance Management, Recruitment, Learning & Organizational Development, Benefits and Compensation, Leave Management and Workers’ Compensation.

• Lead design and implementation of the Leave of Absence Third Party Administrator in 2013 and 2018. PROFESSIONAL EXPERIENCE

CULINARY INSTITUTE OF AMERICA, Remote, FL

03/2023 - Present

Benefits Manager

Responsible for the development, implementation, management and ongoing review of the employee benefit plans, policies, compliance, and administration of the Benefits Administration System and the HRIS.

• Design, evaluate and modify benefits policies to ensure that programs are current, competitive and in compliance with all legal requirements, including but not limited to ACA, HIPAA, ERISA, DOL, COBRA, FMLA, ADA, ADEA, and IRS.

• Administer employee health and welfare benefit programs in compliance with carrier contracts for the purpose of providing maximum coverage to employees. Manages the plan options of the CIA’s tiered health care system.

• Manage the CIA’s online benefits administration system, Access Benefits, including all messaging, configuration, testing, ongoing approvals of transactions and deployment of new functionality.

• Counsel employees on benefit program entitlements / options and policy interpretation, and provides customer service for all Health and Wellness plans .

• Designs, evaluates and modifies the wellness program.

• Manage annual Open Enrollment sessions for all benefit-eligible employees, including all online enrollment set-up and testing, communications and employee information sessions.

• Manage the administration of Workers’ Compensation programs.

• Manage the administration of all leave of absence programs, including FMLA, CFRA, non-FMLA medical, personal, sabbaticals, worker’s compensation and all other leaves of absence. Address employee and department process and policy questions, enforces compliance with federal guidelines for employee notification, determine eligibility for applicable leaves of absence, keep accurate and complete records. Manages all employee physician notes, including the return to work program and accommodation process. Santiago, Maryleen Page 2

• Establish and maintain working relationships with benefit carriers and benefit consulting firm. COMMUNITY HEALTH CENTERS, INC., Hybrid/Remote, Winter Garden, FL 12/2012 – 03/2023

Benefits Manager

Lead benefits and compensation design, implementation and compliance. Serve as a business partner by providing guidance and counsel to leadership and peers in other areas of the HRD, such as, compensation, recruitment, employee relations, learning and organization training development and facilitation, and compliance.

• Assist in the coordination of the recruitment and selection processes. Assist recruitment team in coordinating with leadership the development and review of recruitment strategies that is in-line with the organizations’ strategic recruitment plan. In collaboration with hiring managers, review job descriptions, job postings and screening and interview questions. Assist in the coordination of pre-employment activities, such as background investigations, drug screen, and reference checks.

• Responsible for managing all aspects of the benefits program: Answer team member questions on benefits eligibility, open enrollment, and procedures. Manage the benefits HRIS. Research, interpret, recommend and counsel on insurance plans, laws, rules, and regulations. Responsible for the design, administration and compliance of the benefits programs, including but not limited to contracts, benefit plan documents, NDT (benefits and retirement), audits, benefits reconciliation, and open enrollment. Administer, manage and direct various functions of the HR department related to other benefits programs such as, LOA, FMLA, WC, wellness, rewards and recognition. Create and facilitate at new hire orientation presentation related to the organizations’ benefits program.

• Provide professional counseling on employee/labor relations issues and processes, interpretation of human resource practices, policies, and procedures including related laws and regulations.

• Manage HRIS data integrity, testing of system changes, report writing, and data flows for process improvement opportunities. Deliver ad hoc reports and planned reports. Responsible for all employee records.

• Responsible for ensuring HR compliance such as, PCORI, NDT (benefits and retirement), 1095-C, status change request documentation, plan document amendments and restatements, COBRA, EEOC, I-9’s, among other compliance areas.

BROWARD COMMUNITY & FAMILY HEALTH CENTERS, INC., Hollywood, FL 08/2009-12/2012

Human Resources Coordinator/Safety Officer

Duties performed as a Human Resources and Safety Manager for a non-profit, federally qualified health center. Directed all functions of Human Resources and Risk for the operation of a multi-site health center with approximately 49 employees.

• HR Leader responsible for all areas of the Human Resources department within the organization to include recruitment, retention, employee relations and investigations, benefits, compensation, leave of absence, WC, L&OD and risk management.

• Responsible for the creation and review of job descriptions, job postings and screening and interview questions. .

• Managed the Total Rewards program for the organization such as open enrollment, procedures, benefits HRIS, benefits design, administration, contracts, benefit plan documents, NDT (benefits and retirement), audits, and benefits reconciliation. Managed LOA, FMLA, WC, wellness, rewards and recognition.

• Ensured completion of Provider and clinical staff credentialing.

• Monitored and compiled quantitative and qualitative data related to organizational requirements ensuring governmental compliance.

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• Provided guidance and counsel on employee/labor relations issues and processes.

• Chaired the organization’s Safety Program.

• Joint Commission Committee.

EDUCATION AND CERTIFICATIONS

MASTER OF SCIENCE IN HUMAN RESOURCES & LEAGAL STUDIES Capella University, Minneapolis, MN

BACHELOR OF BUSINESS ADMINISTRATION IN HUMAN RESOURCES Interamericana University, Ponce, PR

BACHELOR OF BUSINESS ADMINISTRATION IN MANAGEMENT

Interamericana University, Ponce, PR

CERTIFICATIONS:

State of Florida Notary Public

2022-2026

SHRM Certification

Currently studying for exam

AFFILIATIONS

• Employee Association Forum (EAF)

• International Foundation of Employee Benefit Plans [IFEBP]

• Society of Human Resources Management [SHRM]

• Healthcare Information & Management Systems Society [HIMSS] Professional references are available upon request.

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