Charmine V. Bongon

Purok * Bangkilingan, Tabaco City Albay 4511

Email address: ad0uf5@r.postjobfree.com

Contact Number: 096******** / 091********

CAREER OVERVIEW

• To secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills.

EDUCATION EXPERIENCE

Associate in Computer Science Administrative Assistant 1998 – 2000 July 15, 2012 – March 2015

System Technology Institute of Marikina

* Provides administrative support to

ensure efficient operation of office.

Answers phone calls, schedules meetings

and supports visitors. Carries out

administrative duties such as filing, typing,

copying, binding, scanning etc.

• Organize and schedule appointments.

• Plan meetings and take detailed

minutes.

• Write and distribute email,

correspondence memos, letters, faxes

and forms.

• Assist in the preparation of regularly

scheduled reports.

• Develop and maintain a filing system.

Account Assistant

March 2015 – October 2019

• Providing support to the Accounting

Department.

• Performing basic office tasks, such as

filing, data entry, answering phones,

processing the mail, etc.

• Handling communications with clients

and vendors via phone, email, and in-

person.

• Processing transactions, issuing

checks, and updating ledgers, budgets,

etc.

• Preparing financial reports.

• Assisting with audits, fact checks, and

resolving discrepancies.

• * I am in charge of answering

customer calls, listening to their

concerns and solving problem

Customer Service Representative

February 7, 2022 – October 15, 2023

• Manage large amounts of inbound

and outbound calls in a timely manner

blended with non-voice and technical

support

• Follow communication “scripts” when

handling different topics

• Identify customers’ needs, clarify

information, research every issue and

provide solutions and/or alternatives

• Build sustainable relationships and

engage customers by taking the extra

mile

• Keep records of all conversations in

our call center database in a

comprehensible way

• Frequently attend weekly coaching

and training courses to improve

knowledge and performance level

• Meet personal/team qualitative and

quantitative targets

SKILLS

* Proficient in MS Applications, organization skills

* Strategic Planning and scheduling skills

* Time-management skills

* Verbal and written communication skills

* Typing speed of 55 wpm

REFERENCE:

Anne Hilado

Customer Service Representative

Teleperformance – Ortigas, Pasig City

095********

I hereby certify that the above mentioned information are true and correct to the best of my knowledge and belief.

Charmine Bongon

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