Erica Garcia

Glendale, CA ***** (***) *** – ***1 ad0uey@r.postjobfree.com

Education

Customer Services Certificate Glendale, CA

Glendale Community College 06/2020 – 12/2020

General Office Clerk Certificate Glendale, CA

Glendale Community College 06/2020 – 12/2020

Certificate in Paralegal Services Valley Glen, CA

Los Angeles Valley College Certificate 10/2014 – 08/2015

Certificate in Human Services Los Angeles, CA

Los Angeles City College 09/2001 – 06/2012

Experience

Counseling4Kids Organization Glendale, CA

Front Desk Receptionist 09/2023 – Present

Helping maintain workplace security by issuing, checking, and collecting badges as necessary and maintaining visitor logs.

Greet clients and visitors, and announce clients to the therapists once they have properly checked in.

Scheduling appointments and preparing lobby and therapy rooms.

Answering phones in a professional manner and routing calls as necessary.

Assisting colleagues with administrative tasks.

Provide support and assistance to Customer Service and Quality Assurance teams

Sorting and distributing mail.

Knight Law Group Century City, CA

Legal Secretary I 03/2022 – 03/2023

Responsible for daily outgoing mail collection for Fed Ex, USPS, and UPS.

Daily retrieval, date stamp, sort and deliver all incoming mail and packages.

Prepare and organize high amount of letters and documents for daily document processing, labeling and digitally updating and filing in client files.

Respond to all inquiries regarding received mail and packages.

Maintaining files according to established policies and procedures.

Executed heavy data entry and daily interaction communicating with Litigation Manager

Handle sensitive and/or confidential documents and information.

Public Counsel Koreatown, CA

Receptionist/Mailroom Clerk 10/2021- 02/2022

(Staffing agency contract)

In charge of handling front office reception and administrative duties, including:

Answering phones and greeting clients, translation of documents, filing, faxing and Xeroxing of documents for attorneys, program directors, and managers.

Assist Mailroom and Shipping Dept. by processing interoffice correspondence, incoming and outgoing mail and packages using Pitney Bowes equipment.

Heavy use of bilingual skills, data entry, research, and customer service.

Strategic Legal Practices Century City, CA

Legal Intake Specialist 05/2021 – 07/2021

(Staffing agency contract)

Conducted fact-finding telephone interviews for case evaluations, client case intake, and customer service-related matters.

Obtain pertinent information to determine prospective client legal needs.

Secure client documentation to support claim.

Collect and process documents from new clients. Send sign-up documents to the prospective clients and follow up accordingly.

Call center environment.

Telemarketing/Sales skills.

Venerable Injury Law Los Angeles, CA

Receptionist/Legal Assistant 02/2021 – 04/2021

Daily interaction and communication with chiropractors, doctors, hospitals, and insurance companies for confirmation and verification of all appointments.

Updating medical records of all clients in the firm’s data bases.

Request of all medical, billing, and chart notes. Scan records and properly organize and file into shared database.

Scan records and documents to properly organize and process into shared database.

Skills

Interpersonal and Customer Service skills.

Excellent organizational skills & attention to detail.

Strong analytical & problem solving skills.

Ability to maintain confidentiality and to exercise discretion and good judgment.

Understanding of legal language and principles, research methods, court pleadings and processes and other related matters.

Contact this candidate