Customer Service Representative
Resume:
November ****- February 2022
Stephanie Woo
Naples,FL
239-***-**** • **************@*****.***
Objective
Self- motivated young professional, excellent leader with communication skills seeking a challenging position with the opportunity of professional growth.
Work Experience
Medicare D patient care advocate
Teleperformance
Connect with customers via phone/email/chat to resolve their questions or concerns
Calmly attempt to resolve and de-escalate any issues Escalate interactions when necessary and appropriate Respond to requests for assistance and/or possible processing payments Track all call related information for auditing and reporting purposes Provide feedback on call issues
Upsell if required
Customer service representative
Beacon Hill Staffing
Respond to and resolve product or service problems that customers are experiencing.
Meet individual metrics for case volume, availability, and customer satisfaction.
Work effectively across a variety of communication channels: phone, email etc.
Work collaboratively with teammates to solve customer issues as quickly and as efficiently as possible.
Report customer complaints and escalate issues when necessary to prevent potential churn.
Ability to use desktop computer system
Excellent customer service skills, including maintaining focus in a fast paced environment
Taking over +100 calls in a shift
Excellent typing skills
Good composition skills
Great communication skills
Excellent and organized documentation skills
April 2016- February 2018
February 2018-august 2018
August 2018- January 2021
Demonstrates conflict resolution, negotiation, and de-escalation skills. Shift Supervisor/ Licensed Pharmacy Technician
CVS pharmacy
Supervised and trained new hires on proper customer service and outline shift duties.
Maintained store cleanliness for every shift and ensure a clean facility. Managed inventory for all shifts and ordered supplies. Experienced customer service and communication skills. Responsible for in-patient pharmacy and medical preparation. Organized data and coordinated patient records.
Ensure that medicine taken by patient is appropriate with prescription. Calculate bonuses and allowances
Prepare employees’ compensation by the end of each month using payroll software
Schedule bank payments or hand out paychecks directly to employees Distribute payment statements and gather signed receipts (digital or paper) Report on payroll expenses
Ensure wages and tax withholdings comply with regulations Enter new employees’ data
Sterile processing technician
Physicians regional
Operated gas plasma sterilizers, high vacuum cleaners and other sterilizers. Maintained records on sterilizing procedures and parameters accurately. Tested ethylene oxide sterilizers and vacuum cleaners as required. Sterilized soiled surgical instruments as per established procedures and standards.
Prepared and labeled surgical instrument as needed. Assisted in arranging instrument sets and ensured availability of adequate supplies.
Oversaw and maintained cleansing and sterilizing equipment. Amazing ability to work independently with minimal supervision Great interpersonal and critical thinking skills
Takes initiative and ability in preparing for cases Maintains knowledge and skill of handling paperwork and needs list in sterile processing.
Surgical Technologist
Physicians Regional Health System
Prepare and organize the operating room equipment, instruments, and supplies as required for various surgical procedures Anticipate surgeon and patient needs during a procedure Take care of specimens, prepare, check, and monitor medications, and assist with dressings
Follow relevant safety and sanitation guidelines, having a surgical August 2015
August 2017- July 2018
conscience.
Participate in stocking and restocking medical supplies and dressings. Participate in orientation and education of all operating room staff on an ongoing basis.
Set up a sterile and sanitary environment, and maintain the sterile field for the patient during procedures
Utilize correct body mechanics in moving, transporting, and positioning patients, stretchers, and/or tables in order to prevent injury to patient and personnel
Knowledge of operations and equipment in room.
Helping with turnovers, clean up after case.
Help prepare patients for their surgery.
Team worker
Experienced communication skills and care for patients. References
Elizabeth Wolff (supervisor): 239-***-****
Andrea Gianello (co-worker): 239-***-****
Selena Lara (co-worker) : 239-***-****
Morgan Tome: (preceptor)239-***-****
Education
Palmetto ridge high school
Diploma
Lorenzo walker technical college
Surgical technologist
Graduated Certificated Surgical Technologist
Contact this candidate