August **** – November ****

November ****- February 2022

Stephanie Woo

Naples,FL

239-***-**** • ad0ud9@r.postjobfree.com

Objective

Self- motivated young professional, excellent leader with communication skills seeking a challenging position with the opportunity of professional growth.

Work Experience

Medicare D patient care advocate

Teleperformance

Connect with customers via phone/email/chat to resolve their questions or concerns

Calmly attempt to resolve and de-escalate any issues Escalate interactions when necessary and appropriate Respond to requests for assistance and/or possible processing payments Track all call related information for auditing and reporting purposes Provide feedback on call issues

Upsell if required

Customer service representative

Beacon Hill Staffing

Respond to and resolve product or service problems that customers are experiencing.

Meet individual metrics for case volume, availability, and customer satisfaction.

Work effectively across a variety of communication channels: phone, email etc.

Work collaboratively with teammates to solve customer issues as quickly and as efficiently as possible.

Report customer complaints and escalate issues when necessary to prevent potential churn.

Ability to use desktop computer system

Excellent customer service skills, including maintaining focus in a fast paced environment

Taking over +100 calls in a shift

Excellent typing skills

Good composition skills

Great communication skills

Excellent and organized documentation skills

April 2016- February 2018

February 2018-august 2018

August 2018- January 2021

Demonstrates conflict resolution, negotiation, and de-escalation skills. Shift Supervisor/ Licensed Pharmacy Technician

CVS pharmacy

Supervised and trained new hires on proper customer service and outline shift duties.

Maintained store cleanliness for every shift and ensure a clean facility. Managed inventory for all shifts and ordered supplies. Experienced customer service and communication skills. Responsible for in-patient pharmacy and medical preparation. Organized data and coordinated patient records.

Ensure that medicine taken by patient is appropriate with prescription. Calculate bonuses and allowances

Prepare employees’ compensation by the end of each month using payroll software

Schedule bank payments or hand out paychecks directly to employees Distribute payment statements and gather signed receipts (digital or paper) Report on payroll expenses

Ensure wages and tax withholdings comply with regulations Enter new employees’ data

Sterile processing technician

Physicians regional

Operated gas plasma sterilizers, high vacuum cleaners and other sterilizers. Maintained records on sterilizing procedures and parameters accurately. Tested ethylene oxide sterilizers and vacuum cleaners as required. Sterilized soiled surgical instruments as per established procedures and standards.

Prepared and labeled surgical instrument as needed. Assisted in arranging instrument sets and ensured availability of adequate supplies.

Oversaw and maintained cleansing and sterilizing equipment. Amazing ability to work independently with minimal supervision Great interpersonal and critical thinking skills

Takes initiative and ability in preparing for cases Maintains knowledge and skill of handling paperwork and needs list in sterile processing.

Surgical Technologist

Physicians Regional Health System

Prepare and organize the operating room equipment, instruments, and supplies as required for various surgical procedures Anticipate surgeon and patient needs during a procedure Take care of specimens, prepare, check, and monitor medications, and assist with dressings

Follow relevant safety and sanitation guidelines, having a surgical August 2015

August 2017- July 2018

conscience.

Participate in stocking and restocking medical supplies and dressings. Participate in orientation and education of all operating room staff on an ongoing basis.

Set up a sterile and sanitary environment, and maintain the sterile field for the patient during procedures

Utilize correct body mechanics in moving, transporting, and positioning patients, stretchers, and/or tables in order to prevent injury to patient and personnel

Knowledge of operations and equipment in room.

Helping with turnovers, clean up after case.

Help prepare patients for their surgery.

Team worker

Experienced communication skills and care for patients. References

Elizabeth Wolff (supervisor): 239-***-****

Andrea Gianello (co-worker): 239-***-****

Selena Lara (co-worker) : 239-***-****

Morgan Tome: (preceptor)239-***-****

Education

Palmetto ridge high school

Diploma

Lorenzo walker technical college

Surgical technologist

Graduated Certificated Surgical Technologist

Contact this candidate