ANITHA NDAHIRO

A versatile, enthusiastic and motivated team player with a proven track record of great analytical skills, perseverance and attention to detail, ability to develop and implement creative solutions, can multi-task and meet objectives in stressful environments.

EXPERIENCE: 9 YEARS

Rwanda: Jan 2022; Dec 2022

Branch Operations Manager – NCBA Bank Rwanda

To deputize the branch manager in overall branch leadership, ensuring that proper processes, procedures, and controls are always adhered to. Support and ensure provision of Excellent Customer Experience. Responsible for the day-to-day branch operations, ensuring timely opening and closing of the branch, service to the customers for all services, keeping high level bank standards.

Rwanda: Nov 2019; Dec 2021

Senior Customer Experience Officer (Assistant Manager) – NCBA Bank Rwanda

Monitor daily operations to ensure a free flow process, and supervise the execution of daily tasks. Develop and enforce sound policies and structures for the branch. Oversee the processing of centralized loans and other banking activities to ensure due process, accuracy and accountability are followed. Create and implement long term business plan of the branch to ensure continuity of business operations in the long run. Ensure client data is protected from the public and secured against fraud by enforcing access rights and verification levels. Develop financial back up plans to protect business operations in the event of major crises that could result in huge losses. Collaborate with heads of other units to develop best practices for successful banking operations. Delegate tasks to members of the operations team.

Rwanda: Mar 2014; Nov 2019

Customer Care Officer – Crane Bank Rwanda

My main duties were; Attending to account holders written and verbal enquiries and responding within the stipulated TAT. Verify and process cheque book and ATM orders within stipulated TAT to ensure adherence to the laid down procedures. Ensure effective queue management system. Receive customer instructions on TT, Banker’s cheque, swift transfer, standing order and VISA card applications and convey to the back office for processing in order to increase sale of bank services. Receive customer statement orders, process and issue in order to increase sale of Bank services. Carry out customer satisfaction survey in order to measure customer satisfaction level. Open Bank accounts for customers in the T24 core banking system.

Rwanda; Feb 2012; February 2014

Customer Service officer – Ecobank Rwanda

I was responsible for Account opening process and handling customer complaints. Handling customer money transfers and communicates ideas, suggestions and answers to customers. Processing cheque books and Bank statement requests, Sale/marketing of e-products e.g. ATM cards; sms Alert. Offer upgrades and new banking services or products to customers.

Rwanda; April 2011; Feb 2012

Bank Teller – Ecobank Rwanda

Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions using computers, calculators, or adding machines. Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds. Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips. Examine checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents. Prepare and verify cashier's checks.

CONTACT INFORMATION

Email

ad0ucu@r.postjobfree.com

Address

296 Avenue Desmarchais,Verdun, H4H1S4

Phone

514-***-****

SKILLS

Quick Learner – impeccable organizational teamwork. Good computer skills like Microsoft word, Excel, office access and PowerPoint.

LANGUAGES

English

Good

EDUCATION: Bachelor’s Degree in Finance

Country: Rwanda

School/institution: ULK

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