Customer Service Business Development
Resume:
Anthony J. Carnival
Colorado Springs, CO 80918
*************@*****.***
Core Skills
Team leadership, coaching, conflict resolution, solution selling, marketing, local and national agent merchandising, customer service, relationship building, communication, basic accounting, presentation, individual and team training, p&l statements, market reviews, business development, business to business sales, solution selling.
Work Experience
Employer: CVS Pharmacy
May 20th, 2022-Present
Job Title: Operations Manager
Assist while learning all aspects of pharmacy/retail management of location, Payroll, inventory control, time and staff management. Profit and loss (p&l) statements, loss prevention, store upkeep both inside and outside. Staff trainings and development as well as follow up with leaderhip on all aspects of the location. Plan a grams, register duties, customer service, store cleaning.
Employer: Lowe's
Aug 15, 2021- May 15, 2022
Job Title: Professional Service Specialist
Work with and connect with large commerical and small business accounts on all levels of projects designed to drive productivity and sales targets to meet my Key Performance Indicators. Assist with marketing and participate on in store promotions and special events. Account management of my personnal key accounts on a daily/weely basis as well.
Contact new and exisitng business on a daily basis was well as assist clients as they come to the pro desk within the location. Seek out new business clients via phone, email and in person while in store. Assist all department across store with business clients
Employer: Verizon Wireless Oct 16, 2002 - Feb 19, 2021
Job Title: Indirect Account Manager Nationals and Locals
Develop, implement, and monitor regional sales and incentive programs designed to drive agents/retailers productivity and meet or exceed established Key Performance Indicators. Audit agent/retailer sales results and key performance indicators to identify areas of opportunity to improve results on revenue growth, customer growth and churn reduction. Consult with District/Agent Principals to implement agent location specific action plans for improvement. Communicate sales programs results/effectiveness to the field. Train, coach, and educate agent/retailer employees on VZW competitive advantages, products and services, promotions, methods and procedures, and point-of-sale ordering systems. Provide both formal and one-on-one training and coaching sessions as needed to ensure that agent/retailer store quotas are met and exceeded. Drive agents/retailers to hit sales objectives. Develop marketing plan for and participate in store grand openings and special events. Observe store personnel's sales techniques and customer interaction, and coach employees on VZW selling strategies. Prospect new agent/retailer locations, and coordinate meetings, negotiate contracts and assist new agents/retailers with procedural setup. Identify and provide recomme ndations to VZW regarding termination of agent contracts for non-performing agent locations. Identify, coach and develop existing agents with potential for location expansion based up profitability and performance measures. Maintain and grow exisitng customer base and manage churnMerchandising / Collateral: Ensure that all merchandising and collateral is in compliance with company standards that position VZW as the industry leader. Audit to ensure that all signage, brochures, pamphlets, etc. are displayed properly. Coach agent/retailer management regarding importance of compliance. Communicate promotions to agents/retailers, and drive VZW key objectives. Maintain and grow existing customer base and manage churn. Supervise and train account representives for national accounts.
EDUCATION
University of Maryland, United States Army extension courses. Korea and New York, various
Harvard Business courses (Verizon provided) Business acumen, emotional intelligence, leading thru generations,professional solutions selling,diversified selling,
COMPUTER SKILLS
MS excell, powerpoint (intermediate), office,outlook, zoom, bluejeans, MS teams, sales force,net promoter, gmail, hotmail.
Honors and Awards
President's Cabinet: Winner's Circle 3 times, Customer Service/Performance awards 18+
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