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Customer Service Branch Manager

Location:
Karachi, Sindh, Pakistan
Posted:
November 03, 2023

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Resume:

SUMMARY

Seasoned leader with several years of banking experience overseeing day-to-day operations of branch. Committed to finding creative ways to motivate employees to exceed customer service and sales goals. Versatile Branch Manager offers financial consulting, cash handling and employee coaching and training expertise coupled with outstanding time management and conflict resolution skills.

SKILLS

Customer service

Financial Management

Analytical

Risk Management

Leadership and team management

Administrative

Conflict management

Problem Solving.

IT(MS Office, Word, Excel, etc.)

Written and verbal communication

WORK EXPERIENCE

Finance Manager, S. Niazi International Minerals, Dec 2019-Current

Karachi, Pakistan

Achieved goals with effective management of company-wide budgets, payroll, accounting and other financial operations.

Branch Manager, Allied Bank Ltd, Mar 2009-Nov2019

Karachi, Pakistan

Always stood in top performer manager list by surpassed allocated targets through self-developed and implemented sales and marketing strategies to align with annual sales targets.

Achieved profit growth through cross sell skills, applied effective communication to educate existing and prospect customers by explained them the benefits of various banking products of investment/loan which helps to fulfill their personal/corporate needs.

Achieved 100% credit targets by using effective analytical skills to compile evaluation report on customer credit application and my approved/recommended credit application was never decline.

Raised performance in areas of sales, management and operations by identifying and targeting important areas in need of improvement.

Declared as Top Performer of the Bank in ABL-AMC (Abl mutual funds) Retails Sales Compaign-2017

HIGHLIGHTS AS A BRANCH MANAGER AT ALLIED BANK LIMITED (2009 TO 2019)

Branch Offices

Br. Deposit at the time of posting

Br. Deposit at the time of transfer/leaving

Rise in Deposit

Baba-e-Urdu Road

132M

375 M

243M (184%)

Khayaban-e-Jami

158M

468 M

310M (196%)

Pakistan Chowk

129M

284 M

155M (120%)

OTHER ASSIGNMENTS & FUNCTIONAL DUTIES PERFORMED AT ALLIED BANK LTD

Fund Manager, Allied Bank Ltd,

Karachi, Pakistan

Managed staff provident funds of ABL employees (more then 15000).

Researched market trends and developed strategies to capitalize on emerging opportunities of Investment this funds to maximize return.

Bank Officer Trade/Advances, at New Challi Branch, Allied Bank Ltd,

Karachi, Pakistan

Opened new checking, saving accounts and lines of credit PAD, FAPC, FAFEB for customers.

Supervised preparation of documents, financial models and presentations.

Reconciled bank accounts, documented payments and produced invoices via accounting software

Leadership-Captain Allied Bank Martial Art Team

Karachi, Pakistan

Black Belt 5th dan in Taekwondo, represent my Country and participated International Championships which was held in Tashkent, Perth and Birmingham and won Silver Medal at Perth, Australia in 1995.

Lead ABL Martial Art Team.as a captain and won many laurels for ABL in different National Championships/events and shine Abl name (news clippings and highlights in my record).

Volunteer work as a President of “Pakistan United Taekwondo Federation” to introduce and promote Taekwondo Sports as an extra curriculum activity in school children.

LANGUAGES

Urdu: First Language English: CEFR Level- B2 (IELTS Test June 2023)

Russian: Beginner Hindi: Elementary

EDUCATION & TRAINING

Advance Diploma in Business Administration

Intermediate-HSC (equivalent to A-Level)

Victoria College of Technology and E-Commerce, UK

Govt. National College, PECHS, Karachi

Bachelor of Science, NC

Matric Technical-SSC (equivalent to O-Level)

University of Karachi, Pakistan

Govt. Technical High School, Jacob Lines, Karachi



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