Sergio Rocha Susunaga

IT Project Manager / IT Operations Manager / Senior Consultant

ph. 52-55-445*-****

email: ad0uae@r.postjobfree.com

SUMMARY

Bi-Lingual (Spanish / English) Project and Program Manager, more than 15 years of experience managing Infrastructure and Telecommunications projects. High skill on software develops and security projects using agile techniques as a Scrum Master High level of financial awareness, managing multiple SMEs and great communications skill from colleagues, SMEs, Directors and CTO’s.

I gathered on site and remote international experience at LATAM region and USA, also international experience on remote work with off- shore teams at EMEA and Asia Pacific.

Technical Skills

Proactive Negotiation Skills, Project Management, Used to work base on objectives, Business Process Expert, capable to delegate responsibilities, Finance oriented skills, Excellent Leadership, Team Player & Collaborative, Highly Adaptable to any environment and situation, Flexible, capable to coach & be mentor; People management skills: Set, Range and Reward, conflict problem solver, Extremely Customer Centric, Set high priority of core objectives, Analytic, and last but not least, I'm a good listener.

Education

Degree Electronic System Engineer August 1991 - June 1996

Field of Study Mechatronics August 1996 - December 1996

ITESM- CEM.- Instituto Tecnologico y de Estudios Superiores de Monterrey, Campus Estado de Mexico

Professional Practices: At the local Network department of the same institute.

Languages

Spanish Native Language

Fluent English

Middle level of Portuguese

Additional studies

Agile & Scrum Modules 2019

Insurance Services B1 Certified, CNSF, 2014

Project Management Professional, Certified PMI 2003

ITIL V 3 Certified, 2003

MCP, Certified Microsoft 1999

Business Process Management, SIPOC 2011, LEAN 2012

Trainings: “VMSphere ” (2010)

Business Continuity Planning (2007)

Negotiation Strategies (2006)

Accelerated Course Project Management Professional (2003)

Avaya Communication Manager (2003)

ITIL Foundations (2003)

CISCO Systems CCNA1, CCNA2, CCNA3 (2001)

Project Management Professional (2001)

Unicenter TNG Certification Track (2000).

MS SQL Server 7.0 (2000)

Secure Web Access Proxy Server (1999)

DRP Information Management (1999)

Systems Life Cicle (1999)

Time to Market (1999)

FaleComigo, Portuguese course, Casa do Brasil (2009)

Doing Business, English course Berlitz (1999)

Professional Experience

CORUS Consulting

Project Manager (Santander remote at NY) August 2022 – September 2023

Assign to the NY IT infrastructure Santander tower (commonly known as SIS/Santander Capital Markets) working remotely and being accountable to manage infrastructure projects end to end, Provide Weekly and monthly reports and proper communicate the status of the portfolio to sponsors and stakeholders, keep on track projects under budget and follow up all artifacts fulfilled with enough quality. Most of my projects are data related for migration-integration, using service now with CMDB, integrated with other data sources, and as a reporting tool being address with Power BI and AMR.

Tech Mahindra

Project Manager (Google Account remote at California) May 2022 - August 2022

Provide guidance to product delivery, in terms of develop front end and back end of a new product within multiple sprints and conduct all artifacts completion in order to be launch new product, confirm all test and close all bugs detected and reduce up to the minimum prioritizing the performance and user experience for the new product (Home Graph).

NTT DATA

Portfolio Manager (Arcosa and HYG Account) January 2021- May 2022

Manage all projects under infrastructure, security and applications tower, from end to end, from SOW request up to project closure. Provide Weekly and monthly reports and proper communicate the status of the portfolio to sponsors and stakeholders. Define the strategies of best practices to be apply to each project to keep them on plan under budget and improve quality deliver.

Program Manager (Honeywell Account) June 2020 January 2021

Responsible of managing Deployment global portfolio SAP projects over all on finance costs plans, conversion of ideas into projects and perform toll gate validations thru the entire project life cycle using waterfall and scrum methodologies avoiding burn down dates and provided confidence to the business. Collaborate with global teams near and offshore, such as EMEA NAM and India Teams.

Conduit proper migrations of legacy systems into SAP and data link into cloud systems (AWS) with correct user acceptance model on time, under budget and with proper allocation of team’s assignments.

Program Manager (Citi Banamex Account) September 2017- June 2020

Responsible of align on time and manage infrastructure IT programs & projects at the Technology Portfolio office for CitiBanamex at Mexico from cost Plans development, change management with SOM, develop training program automate action to steady state / Operational teams, as well for the secure scan pent test prevent cyber-attacks and monitoring agents enable like true sigh, patrol Zcaler fortiNAC, at UAT environment to Dev and Prod. Manage projects for several tower teams, such as: IT, Branches, Commercial Lending, Anti money laundry, ATM

Migrate entire Voice Network at 1419 Branches and 44 Campus with 35,000 end points, and NTR Voice Recording solution, Video End points services, and Virtual phone services (VPN), using Jabber, all with CISCO solutions. Coordinate access and migration for 1419 Branches and 44 Campuses Install at ~1500 Wifi secure access points at campus and branches also add a secondary internet link, define a proper hand over to Operational teams and engage Global command center (NOC).

Conduit security programs, providing infrastructure such as cloud clustering servers using Oracle as a Service, mongo as Service link on AWS solutions at local and remote data centers, to provide and migrate legacy systems into new infrastructure always inside legal bank boundaries

MARSA

IT Sr. Consultant (Freelance) July 2012- September 2017

Being Responsible to provide Business Solutions using IT and business process management solutions. Develop Business Plans, Change Plans, Risk Plans, ROI and ROE Analysis, on the following accounts:

Overall: Be Responsible to provide PM IT Services, business process management solutions, develop Business Plans, on the following accounts:

At ALTAN as a Contract Manager at the ALTAN PMO. Managing more than 2,000 site leasing contracts for the 1st year of the project, in order to provide the infrastructure for 4G networking. Inside Legal boundaries as a turnkey service and as a CAPEX Purchase Order. Report to the COO on a weekly basis with a high level of milestones, KPI s and reduce possible compliance risks.

At BBVA Bancomer Bank as a Senior Consultant, being responsible of manage the new Telecom Contract of the bank for Core buildings, branch offices, ATM's and TPV s (Terminal Punto de Venta), in order to reduce cost connectivity.

At Government Federal Jails (OADPRS), as a Project Manager of transform their security areas, developing a business case, project cost estimations with short and long strategies thru a new business model.

At Navistar Financial as a Change Manager Being responsible for Design, Implement and Transfer Phases for Oracle Lease and Finance Management tool; Review all Interfaces, Configurations; Establishes a Communications strategy; Training programs; Plans and roles and responsibilities based on Change Management; Assesses readiness; develop Cut over Plan; Contingency Plan; Coordinates functional support and user training.

TURNER INTERNATIONAL MEXICO December 2000 - July 2012

IT Regional Support Manager

Responsible for all IT infrastructure on production, mainly broadcast applications and networking broadcast keeping 99.9% of availability, rely on vendors for networking monitoring and tracking for TV broadcast signals at Mexico and Latin America branch offices, rely on a monitor system Keep all IT application up and running, maintain the hardware and software up to date, avoid and prevent lost of data, manage new software developments manage maintenance on a regular basis. Full experience with: Cloud Computing, VM Server environments, Server managing, services such as email Active directory, backups, applications servers email server, proxy servers Data Base, SAN build, Networking services architecture, LAN MAN and Wifi infrastructure, and satellite broadcast system, developing best traffic practices for voice and data using Aspera servers. From wiring services to virtual switches with several vendors, CISCO, Avaya, Polycom. Networking Solutions like VOIP. Manage the budget for the region manage vendors contracts and maintenance and gold memberships and partnerships.

EDS DE MEXICO January 1997-November 2000

IT Services outsourcing company. Formerly worldwide bought by Hewlett Packard at 2008.

IT Jr. Manager (XEROX MEXICO Account) December 1998-November 2000

As a 2YK project manager, I upgraded all IT infrastructure at Xerox environment; Servers and clients; Hardware and Software. From Novell netware platform, to an Windows server environment, after Y2K Project I remain as the IT Server Administrator infrastructure for Xerox Mexico for all services running under new environment

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