Dawna Angus

Customer Service/Patient Relations/ Collections

Strong customer service and interpersonal skill, including conflict resolution, problem solving, highly-skilled collections and account resolution, maintaining strict confidentiality, active listening, communication, empathy, maintaining a positive attitude at all times. ad0ua7@r.postjobfree.com 801-***-**** Salt Lake City, Utah WORK EXPERIENCE

Patient Relations/ Collections

Guardian Flight - South Jordan, UT

02/2020 - 04/2021,

Balance resolution, resolved extremely complicated calls, called on patients with out of network coverage.

Customer Relations Specialist

Proscreening - Herriman, UT

05/2018 - 02/2020,

Professional background screening, employment verification, education, references, very professional when speaking to professors and physicians.

Utility Billing

City of South Jordan, UT

03/2017 - 02/2018,

Start/ Stop residential services, water usage and leaks, payment arrangements, added additional services to billing. Compliance Agent II

State of Utah

08/2006 - 01/2012,

Enforced juvenile court orders, collections, background checks, skip tracing, resolved complicated calls.

Office Manager/ Collections

All Around Spraying & Tree Care

05/2000 - 08/2006,

Payroll, scheduling, billing, accounts receivable/ payable, maintaining contracts, worked with city, state, county bids, emergency clearing during storms.

EDUCATION

Taylorsville High School

Taylorsville, Ut

09/1983 - 06/1986, 3.85 GPA

SKILLS

Detail Oriented Collections Creative Thinking skills Computer Efficiency Collaboration Teamwork

ORGANIZATIONS

Director of Inside Out Program/ Member of

Board of Directors

Sheroes United

05/2016 - Present, Layton, Utah

Bringing awareness of domestic abuse and abuse, ending human trafficking, and supporting our women warriors.

Facilitating our 6 week program to women at the USP, teaching them their worth, their personal bill of rights rising from victimhood to victorious, no longer their history. Mentoring select women preparing for parole and guiding them for the next year once released.

Board of Directors

The Tawnee House

02/2023 - Present, Slat Lake City, UT

Raising funds to create a safe-house for women in need. Raising awareness of domestic violence and abuse creating a safe house for those fleeing abuse.

CERTIFICATES

Certified Life Coach (11/2021 - Present)

HONOR AWARDS

Circle of Excellence Award (04/1994 - 06/1999)

Kraft General Foods/ Alliant Foodservice/ US Foodservice Territory Manager 1x year for 3 consecutive years exceeding sales and goals selling over 3 million annually.

INTERESTS

Poetry Traveling Writing retreats

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