Angel M. Hernandez

Queens, NY

917-***-****

ad0u9w@r.postjobfree.com

Experienced Manager with a demonstrated history of working in the retail industry. Skilled in Employee Coaching, Sales, visual merchandising, Shrink Reduction, and Emergency Management. A professional go getter with strong administrative abilities and a proven track record of success.

Work Experience

Store Manager

10/2014 to 12/2019

Jimmy Jazz

Brooklyn, NY

Responsible for the hiring, supervision, training, and termination of associates and assistant store managers Decreased labor cost 10% by increasing individual employees responsibilities, decreasing number of staff scheduled during low traffic times, and increasing management involvement on the sales floor Performed merchandise setups and directives according to corporate visual plans Increased sales 20% above forecasted target by aggressive merchandising/cross merchandising, staff retraining, and aggressive customer service

Reduced shrink massively within the first year taking it from over 3% shrinkage to 0.20% Created an employee incentive program to motivate and increase employee moral Managed 3 out of the 5 Jimmy Jazz owned retailers (Jimmy Jazz, S&D Underground, and Hyperactive) Assistant Store Manager

09/2013 to 10/2014

Dollar Tree

Bronx, NY

Managed/supervised store staff of 27, staff concerns, and weekly employee schedules Maintain a positive relationship with vendors to ensure proper ordering and timely delivery of vendor items (Increasing store front sales by 10%)

Help maximize sales by building and keeping fully stocked, end-caps, power wings, and J-hooks throughout the store Set up, merchandise, and break down of seasonal sections, items, and aisles Pulled in truck delivery and maintain packing out procedures to ensure products were on the shelves within 4 hours Assisted with the onsite build-outs of new store locations Area Supervisor

10/2007 to 08/2013

Taylor' s Cleaning Plus

Queens, NY

Overseen a staff over 50 members staff and site supervisors Hired, trained, and terminated as needed, implemented aggressive safety training/requirements in compliance with OSHA Conducted site visits, weekly management conference calls, and monthly manager's district meetings to monitor progress Assisted with the cleaning, housekeeping, and maintenance of Hotels, Hostels, Residentials, B&Bs, and commercial facilities Front Desk Attendant

05/2005 to 09/2007

Sandcastle Oceanfront Hotel & Suites

Virginia Beach, VA

Checked in/out guest from one of the 150 rooms/suites Acted as a point of contact to guest

Provided exceptional customer service while answering guest questions and/or concerns Over night, completed the nightly audit and folio check/updates Tended phones, answered phone inquiries, and processed over the phone booking request Assisted with guest services, housekeeping, room service, and pool maintenance Education

Lehman University

Pre Med

Bronx, NY

Briarcliffe College

Office Technologies

Bethpage, NY

Military Experience

Navy

United States

E5

01/2000 to 01/2008

Information Systems Technician. Active 2000 - 2004 and inactive reserve 2004 - 2008.

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