Craig Gomes, Hospitality Professional

Mumbai, India, +91-882*******, ad0u9v@r.postjobfree.com

PROFILE Service-oriented hospitality professional with a proven track record in maintaining impeccable restaurant and buffet presentation, delivering exceptional guest experiences, and providing top-notch customer support. Skilled in managing high-volume customer interactions and bartending during peak shifts. Committed to fostering positive guest interactions and exceeding hospitality standards. Seeking a challenging role in the hospitality industry to utilize strong time management, organizational, and interpersonal skills for the success of an esteemed organization.

EMPLOYMENT HISTORY

Aug 2023 Buffet Steward, P&O Cruises Auckland

• Ensure compliance with food safety and sanitation regulations, including monitoring food temperatures, maintaining cleanliness in food storage areas, and following proper food handling procedures.

• Assist in managing inventory for tableware, utensils, and condiments, ensuring that adequate supplies are available for each dining service.

• Handle special dietary requests and allergies from guests, coordinating with the kitchen staff to provide appropriate menu options.

• Train new staff members on buffet service procedures, cleanliness standards, and customer service expectations.

• Maintain a thorough knowledge of the buffet menu, including ingredients, preparation methods, and dietary information, to assist guests with their choices.

• Solicit and record guest feedback and suggestions, passing them on to management for continuous improvement of the dining experience.

• Foster positive guest relations by addressing any concerns or issues promptly and professionally. Oct 2022 — May 2023 Buffet Steward, P&O Cruises Sydney

• Ensured optimal dining experience by consistently maintaining pristine restaurant presentation and upholding rigorous cleaning protocols.

• Provided prompt, friendly room service and effectively managed guest requests, delivering excellent customer satisfaction.

• Increased efficiency by implementing organized table clearing and restocking systems, enabling seamless transitions between services.

• Partnered with leadership to conduct proactive maintenance and tableware renewal, enhancing restaurant performance.

• Created a welcoming atmosphere by greeting passengers during key moments, exceeding hospitality standards.

• Recognized for surpassing restaurant presentation benchmarks amid high-volume operations.

• Leveraged organizational and time management abilities to maintain flawless restaurant in a fast-paced setting.

• Exemplified hospitality service standards through positive guest connections and service delivered with warmth.

Jul 2020 — Feb 2021 Customer Support Executive, Pepperfry Service Private Limited Mumbai

• Handled customer relations graciously and made process changes to exceed satisfaction goals.

• Demonstrated mastery of customer service call script with high-volume inbound/outbound calls. Oct 2019 — Jul 2020 Guest Service Associate Food & Beverage, Courtyard by Marriott Mumbai International Airport Mumbai

• Checked identification for the minimum age for alcohol sales.

• Explained daily specials and promotions to boost sales.

• Assisted with bartending during high-volume shifts.

• Received and delivered numerous beverage orders from wait staff to guests.

• Communicated with guests to record orders and assess needs.

• Maintained a clean and organized bar area.

• Served alcoholic and non-alcoholic beverages.

• Collected dirty flatware and glassware for sanitizing.

• Stored food in designated containers for improved kitchen organization during busy times. Jul 2017 — Feb 2019 Food And Beverage Associate, GVK International Lounge Mumbai Mumbai

• Welcomed guests and ensured their comfort.

• Maintained attention to detail and a positive attitude.

• Managed various aspects of food service, including taking orders, serving food, cleaning, resetting tables, and refilling glasses.

• Addressed customer complaints and ensured their satisfaction with meals.

• Provided Airport Cart service for senior citizens, pregnant ladies, and anyone with mobility limitations.

• Booked spa services in advance for guests.

• Kept guests updated on flight boarding status.

• Greeted and acknowledged guests at the bar and mixed/served alcoholic beverages.

• Ensured a well-stocked bar with a wide selection of wines and spirits.

• Managed bar inventory, including opening and closing procedures. EDUCATION

2014 — 2017 Bachelor of Arts in Hotel Management, Mahatma Gandhi University Meghalaya

2013 — 2014 Higher Secondary Certificate, St. John the Baptist jr. college Mumbai 2011 — 2012 Secondary School Certificate, St.Francis Xaviers High School Mumbai SKILLS Customer Service Expert

Fundamentals of Classical and

Contemporary Cuisine

Expert

Effective Communication Expert

Ability to Work in a Team Expert

Effective Time Management Expert

Ability to Multitask Expert

LANGUAGES English Very good command

Marathi Native speaker

Hindi Very good command

HOSPITALITY

EXCELLENCE &

ACHIEVEMENTS

Cocktail Crafting Competitor at Exclusive

Lounge Mumbai

Was chosen from among top restaurant servers to participate in a cocktail-crafting competition at the prestigious GVK International Lounge Mumbai. Created original cocktail recipes that impressed judges with imagination, taste profile, and presentation. Relished the challenge of displaying mixology skills under competition settings.

Social Media Recognition for Excellent Service

Garnered praise and appreciation from guests who posted positive reviews online describing stellar dining experiences, thoughtful hospitality, and prompt attention to requests during their stays. Many guests shared highlights of their trips in social media posts and vlogs, calling out excellent room service, courtesy, and customer care.

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