Tamara Thomas

Medical laboratory assistant

Jacksonville, FL 32277

ad0u94@r.postjobfree.com

+1-904-***-****

Seeking employment in a position that I will be suited for, and to be a part of an organization where hard work will be rewarded and where career advancement will always be a possibility Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Senior Phlebotomist

CSL Plasma - Jacksonville, FL

February 2022 to Present

Phlebotomist

CSL Plasma - Jacksonville, FL 32208

Job Description Summary

Responsible for the efficient and effective collection of plasma from donors by performing venipuncture, monitoring the pheresis process and following Standard Operating Procedures (SOPs). Duties

#1. Stay in compliance with SOPs, perform all aspects of the pheresis procedure and plasma collection, including donor set-up, donor monitoring and donor disconnect.

#2. Follow all SOPs and Food & Drug Administration (FDA) guidelines, and perform venipuncture on donors to begin pheresis process.

#3. Evaluate vein performance of the donor to identify possible problems; makes necessary corrections in order to expedite donation time and ensure product quality and donor safety. Ensures donation process is efficient and make adjustments when necessary to make the process a positive experience for the donor.

#4. Educate new donors on the use of therapeutic products made from donated plasma. Explain the screening process, the health screening tests performed, the appointment system, donation fees, center policies, proper nutrition and any other information pertinent to the donor. Ensure that all donor questions are answered timely, accurately and professionally.

#5. Maintains alertness to any reaction by donors and assists with reactions or notifies appropriate staff.

#6. Uses Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.

#7. Perform calibrations and verify that maintenance has been performed as outlined in the SOPs. Required to respond to and resolve complex equipment alarms or donor issues.

#8. Troubleshoot equipment failures. Creates incident documentation, removes and/or replaces equipment from service.

#9. Monitor donor flow on the donor floor to assure continuous turnover.

#10. Collect arm samples or whole blood samples from donors for testing.

#11. Ensure the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).

#12. Understands the policies and procedures associated with hyper immune programs at the center if applicable.

#13. Maintain clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promote safety in all actions.

#14. Maintain confidentiality of all personnel, donor and center information.

#15. Cross-trained in all areas to meet the needs of the business.

#16. Perform other job-related duties as assigned

Medical Laboratory Assistant

Baptist Health - Jacksonville, FL

July 2017 to Present

Job Summary:

Collects and processes blood specimens for testing. Responsibilities:

Draws and collects blood samples. Verifies records. Labels, processes and delivers specimens for testing. Maintains supplies and equipment.

May assist with coordinating and conducting blood drives, including interviewing and screening donors. Collects blood specimens for special lab procedures according to policy. Demonstrates appropriate interpersonal and communication skills and provides excellent customer service.

Performs positive patient identification using two patient identifiers when handling samples, requisitions and labels. Follows established safety and infection control policies and procedures. Performs specimen processing functions, answers phones, utilizes computer functions. Performs laboratory order entry into LIS system, including client Electronic orders. Assures courier pick-up and collects patient billing information.

Warehouse Inventory Associate

Fanatics, Inc - Jacksonville, FL

August 2019 to January 2020

Perform Warehouse Processes to Support Inbound and Outbound Operations Accurately Prep, Pick, and Prepare shipping Orders to Meet Shipping Cutoff Times Process Orders According to Fanatics and Regulatory Standards Properly Prepare, Stage, and Document Product for Reverse Logistics in Order to Keep Inventory Fresh and Warehouse Space Open for New Products to Be Introduced Perform Stock Consolidation as Necessary to Improve Inventory Performance and Accuracy Participate in Annual Inventory Count, As Needed

Utilize Fulfillment and Manufacturing System to Research Issues and Attempt to Locate Missing Inventory Before Requesting a Re-Make

Field Questions from the Warehouse Team and Escalate Issues and or Production Timeline on All Necessary Items

With Appropriate Cross-Training, Provide Back Up Support in Other Areas Maintain Established Safety, Quality, and Productivity Metrics in Assigned Department Perform Other Related Duties as Assigned

• Maintained a safe working environment

• Took orders and packed items for customer deliveries

• Staged shipments

• Ensured that all merchandise counts were in order

• Assembled new products

• Used dolly

Medical Assistant/Phlebotomist

Quest Diagnostics/ExamOne - Orange Park, FL

April 2016 to November 2019

: • Ensured that all specimens were collected accurately and on time.

• Collect specimens according to established procedures.

• Conduct in center exams and mobile exams, which include taking basic vitals, medical histories, venipuncture, urine collection, and EKG. Also collect specimens for pre- employment drug screenings and other Quest Diagnostics services.

• Responsible for completing application packets and other paperwork accurately.

• Label, centrifuge and split specimens as required by test order.

• Upload and complete cases in portal within 24 hrs on weekdays and within 48 hrs on weekends.

• Package specimens for transport and ship to lab indicated on work orders.

• Responsible for the safe and timely transporting of specimens, supplies, equipment and materials to the appropriate destination.

• Maintained records of each specimen collected each day. Support Record Deletion process when directed by Management.

• Submit original paperwork to destination.

• Provided customer service to clients.

• Followed current Examiner’s Manual.

• Read, understands and complied with departmental policies, protocols and procedures: (i.e. Procedure Manuals, Safety Manual, Compliance Manual, Automobile policies and procedures, Employee Handbook, Quality Assurance Manual).

• Maintained all appropriate Phlebotomy logs.

• Maintain error rate of no more than 3%.

• Confirms exams with clients day before appointment and status the case at time of confirmation.

• Correct non-applicant errors within a 24 hour timeframe.

• Submitted accurate time and travel logs as directed by management and on time.

• Submitted accurate expense forms, if applicable, on the required day

• Provided travel logs when applicable.

• Demonstrated organizational commitment.

• Answered the telephone in a friendly and helpful manner, by incorporating the company name, self- identification and a helpful statement.

• Communicated appropriately with customers, agents, applicants, coworkers and the general public.

• Communicated all unresolved problems immediately to the appropriate Manager or Supervisor.

• Remained polite and courteous at all times.

• Additional responsibilities required of Mobile Examiner.

• Ensured facilities or work areas were neat, clean and in good repair, took appropriate action to advise Manager or Supervisor of required repairs and maintenance; Disposes of biohazard containers when scheduled.

• Assist with periodic inventory counts, report shortages and problems to Manager or Supervisor as they occur; stocks supplies as needed.

• Provided supply orders as specified by Branch Manager.

• Work effectively with staff employees to ensure compliance with dress code, EHS & QA requirements, customer service requirements and SOP’s, advising Manager or Supervisor of any issues or problems as they arise.

• Performed other department-related clerical duties when assigned.

• Answered phone and dispatch calls when assigned.

• Participated in team and special projects when asked.

• Assist Manager or Supervisor with the implementation of SOPs for examiner services in accordance with Quest Diagnostics guidelines.

• Assisted with distribution of technical information and communications to the work group. Inbound Customer Service Representative

BERNARD - Jacksonville, FL

September 2018 to December 2018

answer a variety of incoming calls from customers of our large cable clients; these calls include talking to customers who are interested in adding services and products to their current packages, as well as retention calls. Our representatives utilize their customer service and sales skills to help meet our clients’ needs, as well as the needs of their customers.

• Follow a Sales Methodology to uncover customer needs and match appropriate products and services to the needs.

• Provision and activating any data, video, and Telephone services via provisioning portals, interfaces, etc.

• Accountability for measured results in order volume, accuracy, and quality.

• Remain current on changes in the service pricing and procedures, order entry process, and sales promotions through completion of the required/recommended training programs. Senior Phlebotomist

Octapharma Plasma Inc - Jacksonville, FL

February 2010 to December 2018

*Perform venipunctures, capillary, injections and vital signs

*Assist with proper set up of all equipment and disposable supplies

* Constant monitoring of donors and equipment operation to ensure health of donor and quality of the product

* Disconnect and dispose of all contaminated disposable equipment

* Accurate and through documentation of all necessary donor records

* Daily, weekly and monthly cleaning of machines.

Warehouse Associate/ Order picker

SanMar - Jacksonville, FL

April 2017 to November 2017

Communicated with the management team, area leaders and staff to facilitate the flow of work orders and meet the production expectations in a large distribution center. Monitored Warehouse work queues on the computer mainframe. Investigated missing and incomplete work orders.

Logged operations data from the computer mainframe into Excel spreadsheet's Shipped and packed packages

Customer Service Representative

Walmart - Jacksonville, FL

March 2004 to January 2010

Responsible for all returns and customers complaints. Handled a cash flow over $1500 daily

Warehouse Associate

Laney & Duke distrubution - Jacksonville, FL

September 2002 to April 2005

Shipping and receiving

Inventory

Packing, RF scanning and labeling

General labor

Lifting and bending up to 50 pounds

Education

Certification in Phlebotomy

North Florida Medical Institute - Jacksonville, FL 2013 to 2014

None in Medical Assistant

United Education Institute

February 2010 to June 2011

High School Diploma

Cornerstone Christian Academy

June 2004

Skills

• Excellent customer service, Detail oriented, venipuncture technique, ability to draw the hardest of patients, warehouse/ general labor (10+ years)

• Injections

• Patient Care

• EMR

• Phlebotomy

• retail sales

• CPR Certified

• Phlebotomist

• Medical Records

• EKG

• Vital Signs

• Scheduling

• Venipuncture

• Microsoft Word

• Receptionist

• CPR

• Filing

• EHR

• Microsoft office (10+ years)

• Excel (10+ years)

• Laboratory Experience

• Laboratory Procedures

• Warehouse Distribution Experience

• Medical Scheduling

• Order Entry

• EMR Systems

• Medical Office Experience

• Customer Service

• QuickBooks

• Time Management

• Vital Signs Experience

• English

• Front desk

• Allscripts

• Anatomy Knowledge

Certifications and Licenses

Phlebotomy

April 2015 to Present

Medical Assistant

June 2011 to Present

Driver's License

Certified Phlebotomy Technician

Assessments

Medical Billing — Completed

August 2019

Understanding the procedures and forms used for medical billing. Full results: Completed

Attention to Detail — Completed

December 2019

Identifying differences in materials, following instructions, and detecting details among distracting information.

Full results: Completed

Nursing Aide Skills — Familiar

December 2019

Providing nursing aid to patients using knowledge of relevant equipment and procedures. Full results: Familiar

Attention to Detail — Completed

December 2019

Identifying differences in materials, following instructions, and detecting details among distracting information.

Full results: Completed

Reliability — Familiar

June 2019

Tendency to be dependable and come to work

Full results: Familiar

Attention to Detail: Inventory — Proficient

August 2019

Applying systematic processes for managing and storing products and merchandise. Full results: Proficient

Sales Skills: Influence & Negotiation — Completed

April 2019

Using influence and negotiation techniques to engage with and persuade customers. Full results: Completed

Verbal Communication — Completed

July 2019

Speaking clearly, correctly, and concisely

Full results: Completed

Customer Focus & Orientation — Highly Proficient

July 2019

Responding to customer situations with sensitivity. Full results: Highly Proficient

Logic & Critical Thinking — Proficient

June 2019

Using logic to solve problems.

Full results: Proficient

Reliability — Highly Proficient

May 2019

Measures a candidate's tendency to be dependable and come to work. Full results: Highly Proficient

Customer Focus & Orientation — Completed

May 2019

Measures a candidate's ability to respond to customer situations with sensitivity. Full results: Completed

Reliability — Expert

May 2019

Measures a candidate's tendency to be dependable and come to work. Full results: Expert

Call Center Customer Service — Familiar

May 2019

Measures a candidate's ability to demonstrate customer service skills in a call center setting. Full results: Familiar

Customer Service: Practical Situations — Completed May 2019

Measures a candidate's ability to respond to customer situations with sensitivity. Full results: Completed

Scheduling Skills — Familiar

May 2019

Measures a candidate's ability to cross-reference agendas and itineraries to avoid conflicts when creating schedules.

Full results: Familiar

Data Analysis — Familiar

May 2019

Measures a candidate's skill in interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data.

Full results: Familiar

Attention to Detail — Completed

May 2019

Identifying differences in materials, following instructions, and detecting details among distracting information.

Full results: Completed

Attention to Detail — Completed

April 2019

Identifying differences in materials, following instructions, and detecting details among distracting information.

Full results: Completed

Personality: Hard-Working — Expert

April 2019

Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting.

Full results: Expert

Critical Thinking — Completed

April 2019

Measures a candidate’s ability to use logical approaches when solving problems. Full results: Completed

Teamwork: Interpersonal Skills — Proficient

April 2019

Resolving disputes, solving team problems, and understanding nonverbal cues. Full results: Proficient

Call Center Customer Service — Completed

April 2019

Measures a candidate's ability to demonstrate customer service skills in a call center setting. Full results: Completed

Spreadsheets with Microsoft Excel — Completed

April 2019

Excel knowledge including common tools, PivotTables, conditional & nested formulas, and custom visuals.

Full results: Completed

Basic Computer Skills: PC — Completed

March 2019

Measures a candidate's ability to perform basic computer operations, navigate a Windows OS, and troubleshoot common computer problems.

Full results: Completed

Workplace Safety — Proficient

April 2019

Measures a candidate's ability to employ accident prevention strategies to avoid accidents and injuries.

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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