Customer Service Communication Skills

DANIEL NWOYE

518-***-**** ***********@*****.*** TROY, NY 12180

Adaptable professional with over 4 years of work experience and proven knowledge of leadership, problem-solving, and prioritization. Strengths include excellent communication skills, strong organizational skills, and a compassionate, patient demeanor. Talented at monitoring and addressing the needs of individuals for safety, comfort and well-being. Commitment to providing quality care through skillful and professional delivery of services. career objective

skills

• Business Documentation • MS-word

• MS-Excel • Ms-powerpoint

• MS-publisher • Core-draw

• Internet • Photocopy

experience

JANITORIAL SUPERVISOR

Ireneth Multy-Specialist Hospital, Enugu,

Enugu

Jan 2021 - Jul 2023

Maintained a safe working environment

through regular inspections of tools and

equipment used by employees.

•

Liaised with other departments to

coordinate housekeeping activities.

•

Established schedules for janitors

ensuring sufficient coverage at all times.

•

Trained new janitorial staff on the use of

cleaning products, equipment, safety

protocols, and customer service skills.

•

Monitored inventory levels of cleaning

supplies and ordered additional items

as needed.

•

Performed and assisted with cleaning

duties as necessary.

•

Jun 2018

HIGH SCHOOL DIPLOMA

JOHN IGWESI MEMORIAL GRAMMAR

SCHOOL ENUGU,

20-28 ANNUNCIATON ROAD EMENE,

ENUGU STATE NIGERIA

education

DIRECT SUPPORT PROFESSIONAL

Inspected facilities regularly to ensure

cleanliness standards were met.

•

CUSTOMER SERVICE OFFICER

CHILLIS FOOD, ENUGU, ENUGU STATE

Oct 2018 - Jan 2021

Demonstrated ability to work

independently as well as collaboratively

with other team members.

•

Developed strong interpersonal skills

through face-to-face interactions with

customers.

•

Developed and maintained working

knowledge of internal policies,

procedures, and services to

appropriately address customer issues.

•

Provided excellent customer service by

responding to inquiries in a timely and

efficient manner.

•

Demonstrated excellent communication

skills, both verbal and written, in order

to effectively interact with customers.

•

certifications

• Computer Operations and Applications

References available upon request

references

Contact this candidate