Management, Customer Service, Delivery Driver

Toni L. Smith

**** ****** **** **** *******, OH 44805 614-***-**** **********@*****.***

Skills

Management Experience

MS Office Suite Google Workspace

Administration Skills

Word Processing/Presentation Skills

Customer Service & Relations Experience

Time Management & Organization

Multi-Tasking Abilities

Detail Oriented

Education

Currently attending SNHU

Associate of Applied Science Degree – Business Administration 3/2023

GPA: 3.71 Magna cum Laude – High Honors Distinction

Miller Motte College – Online

Work History

Papa John’s Pizza – Ashland, OH 11/2021 - Current

Manager (promoted 12/2022)

Responsible for the day-to-day operations of the store to ensure profitability

Manage inventory levels, ordering supplies as needed and tracking usage to maintain cost control

Train new staff members on proper food handling techniques and customer service skills. Create weekly schedules for staff, ensuring adequate coverage while controlling labor costs

Track employee performance, provide feedback, maintain payroll records and Personnel information

Develop marketing strategies to increase sales and promote the restaurant’s brand

Analyze financial data to identify areas for improvement and develop action plans accordingly

Lowes Home Improvement – Columbus, OH 06/2016 – 04/2019

Store Associate

Offloaded merchandise, verified count and SKU number, stacked on pallets, labelled pallets, processed documents and relocated merchandise to proper location

Received and processed UPS inbound shipments, supply orders and prepared orders for shipment

Performed cycle counts, investigated and resolved inventory discrepancies

Checked product for damage, verified orders were completed properly and processed documents

Cashier

Maintained and exhibited knowledge of cashier processes and procedures. Operated and coached others on use of POS equipment and registers

Provided prompt, friendly customer service and operated cash register for all transaction types

Accurately balanced transactions run through an assigned register

Zoned merchandise and maintained merchandising guidelines

Delivery Driver

Contacted customers to confirm delivery details. Determined placement of merchandise, followed safety and lifting protocols during deliveries and conducted safety reviews

Verified the merchandise was in good condition, accurately accounted for and delivered to the customer on time. Loaded and unloaded merchandise and assisted with installations

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