Customer Service High Level

Lotkeithia White

Phone: 813-***-****

ad0u5j@r.postjobfree.com

Objective

To obtain a full time position with a company that capitalizes on my strengths that will offer growth and development.

Employment History

BPL PLASMA/KED

08/2023 to Current

Donor Center Technician

Follows all Standard Operating Procedures (SOPs) and regulatory policies and procedures, employee handbook and responsible for remaining current on SOP changes.

Attend Staff Meetings and other team meetings, as required.

Provides a high level of customer service and strives to meet all production goals. Ensures all donor questions are answered timely, accurately and professionally. Alerts Supervisor of donor flow issues.

Maintains a clean, orderly and efficient work environment and ensures sufficient operating supplies are available as needed.

Follows all Health Safety & Environmental and Occupational Safety and Health Administration (OSHA) policies and procedures.

Prepares equipment by performing PQ/calibrations and verifying required maintenance has been performed as outlined in the SOP.

Maintains data integrity and confidentiality of all personnel, donor and center information.

Explains center policies & rules, educate new donors on the use of therapeutic

products made from plasma, donation process, proper nutrition, donor fee structure, bonuses, center promotions, any other information pertinent to the donor and questions or concerns.

Answers the telephone and provides information or transfer calls to appropriate personnel.

Registers applicant donors or assists qualified donors in completing the screening process, assesses the self-administered health history, refers donors to medical staff when appropriate and performs health screening procedures such as blood pressure, pulse, weight, temperature. Performs finger sticks to obtain a sample to obtain hematocrit and total protein levels.

May be cross trained to meet the needs of the business.

Tampa General Hospital

07/2022-08/2023

Dining Ambassador

Prepare and serve over 1,273,684 meals per year for Team Members and guests in the Cafeteria

Assesses patient's ability to utilize meal ordering system and ensures service accuracy

Adheres to standards related to food quality and service excellence

Develops menu tallies for food production, and is responsible for NPO and tube feeding protocol monitoring

Must respond accurately and efficiently to physician diet order changes by supplying patients with menu that appropriately corresponds to diet order

Maintains critical communication with dietitians and department management regarding patient concerns and demonstrates high level of patient service/satisfaction

Performs computer-related activities as required

Responsible for performing job duties in accordance with mission, vision and values of Tampa General Hospital

Walmart

06/2019-06/2022

Cashier/Stocker

Unloading shipments and placing products in designated store areas.

Organizing backroom spaces, constructing displays, and at times assisting customers.

Heavy lifting throughout a majority of each shift.

Collects payments by accepting cash, check, or charge payments from customers and makes change for cash customers.

Verifies credit acceptance by reviewing and recording driver's license number; and operating credit card authorization systems.

Balances cash drawer by counting cash at beginning and end of work shift.

References available upon request

Contact this candidate