SHEILA HOCKADAY

Hubert, NC ***** ad0u4e@r.postjobfree.com

PROFESSIONAL SUMMARY

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take an added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills cager to secure entry-level Job Title position. Ready to help the team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. SKILLS

Routine Maintenance

WORK HISTORY

04:2018 In

New Construction

09/2023 New Construction Cleaner Self-employed-Hubert, NC

• Construction Standards

•Safety Practices

•Assisted with post-construction cleanup and maintenance.

•Developed safe and efficient workflows for construction projects.

• Conducted quality control of materials used in construction. smoothed and leveled new concrete or other materials, inspected completed projects to meet customer expectations.

• Trained and supervised team of construction workers.

• Coordinated with subcontractors and other stakeholders to complete projects on time.

01/2011 to 11/2016 Assistant Store Manager

Lil Cricket Reidville, SC Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.

• Rotated merchandise and displays to feature new products and promotions.

•Walked through store areas to identify and proactively resolve issues negatively impacting operations.

•Maintained positive customer relationships by responding quickly to customer service inquiries.

•Supervised and evaluated employees to help improve skills, achieve daily objectives, and attain advancement.

• Processed payments for credit and debit cards and returned proper change for cash transactions.

• Responding to customer concerns, working with manager to significantly raise customer satisfaction ratings.

• Created and maintained safe and secure work environments for employees.

•Reconciled daily sales transactions to balance day-to-day.

• Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.

• Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.

• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

• Provided weekly work schedules to employees to accommodate business demands and vacation requests.

•Developed and maintained strong relationships with vendors to facilitate timely product delivery.

• Trained new employees on proper protocols and customer service standards.

• Monitored daily cash discrepancies, inventory shrinkage and drive- off.

• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

• Interacted well with customers to build connections and nurture relationships.

• Trained and guided team members to maintain high productivity and performance metrics.

•Scheduled employees for shifts, taking into account customer traffic and employee strengths.

• Reported issues to higher management with great detail.

• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

• Supervised creation of exciting merchandise displays to catch attention of store customers.

• Observed each employee's individual strengths and initiated a mentoring program to improve areas of weakness.

• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.

• Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.

• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.

EDUCATION

Diploma

South Johnston High School - Four Oaks, NC

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