TONYA COLSTON

**** ** **** ******, *******, FL **063 • 305-***-**** • ad0u48@r.postjobfree.com

DEDICATED DIRECTOR OF OPERATIONS

General Manager • Operations Manager • Operations Director • Marketing Manager

Budget Planning • Sales Forecasting • Brand Positioning • Labor Negotiations

Led Teams • Drove Revenue • Retained Talent • Optimized Processes

Improved Operations • Enhanced Customer Satisfaction • Increased Profitability • Mentored Staff

WORK EXPERIENCE

Twin Peaks, Davie, FL July 2022 – Present

Restaurant Manager

●Generated operational excellence by handling decision-making, staff support, scheduling, planning, product quality, and exceptional cleanliness.

●Improved guest satisfaction by soliciting feedback and following up to resolve any issues.

●Guide and train new team members, maintain a current manpower plan, prepare staff schedules, and offer feedback and coaching.

●Maximized profitability by identifying opportunities to build sales and control costs, developing, and implementing plans to provide solutions (e.g., R&M and marketing).

●Effectively teach, motivate, and coach all team members in the FOH and BOH.

Lucy’s Retired Surfer Bar & Restaurant, Key West, FL April 2021 – May 2022

General Manager

●Mobilized all areas of operations by steering marketing and human resources functions while ensuring adherence to the company’s standards of quality and service.

●Generated operational excellence by handling decision-making, staff support, scheduling, planning, product quality, and exceptional cleanliness.

●Improved guest satisfaction by soliciting feedback and following up to resolve any issues.

●Streamlined HR processes by guiding and training new team members, maintaining a current manpower plan, preparing staff schedules, and offering feedback and coaching.

●Maximized profitability by identifying opportunities to build sales and control costs, developing, and implementing plans to provide solutions (e.g., R&M and marketing).

●Reduced costs by meticulously managing inventory and ensuring accuracy.

Moondog Cafe, Key West, FL June 2020 - April 2021

General Manager

●Added value by providing exceptional customer service, coordinating daily F&B operations, supervising, and training employees, and driving staff collaboration and cooperation.

●Delivered successful operational management by supervising all aspects of FOH, BOH, and bakery as well as handling cash and financial processes and controlling labor costs.

Hard Rock Cafe, Key West, FL July 2019 - June 2020

Operations Manager

●Drove 3 establishments’ overall profitability by conducting inventory and financial processes.

●Streamlined daily workflow by managing all aspects of the cafe, staffing, scheduling, labor cost management, retail, back-of-house, and maintenance operations.

A&B Marina Complex, Key West, FL Dec 2018 - May 2019

General Manager, White Tarpon & Purchasing Manager A&B Marina Complex

●Saved $6,000 by identifying and resolving overcharges from the complex’s main purveyor.

●Achieved General Manager designation through exceptional performance as Purchasing Manager for the complex, encompassing 3 restaurants and a marina.

The Speakeasy Inn & Rum Bar, Key West, FL April 2016 - Nov 2018

General Manager

●Achieved a 99.03% occupancy rate and increased bar sales by over $148,000 through effective management and aggressive sales and marketing approaches.

●Increased 5-star TripAdvisor reviews by driving exceptional customer and guest service.

●Optimized 7-room bed and breakfast operations as well as the bar by guiding staff performance, managing all finances, maintaining inventory, and building a successful sales and service team.

●Catalyzed all social media exposure by managing existing accounts, implementing Instagram and Twitter accounts, and quadrupling the number of Facebook followers.

The Key West Citizen, Key West, FL June 2013 - April 2016

Circulation Director

●Optimized a 20-personnel team by ensuring timely daily delivery to all circulation outlets.

●Secured 345+ news racks throughout the Florida Keys by determining optimal locations.

●Broadened the subscription base of The Citizen by designing and implementing various promotional activities, pricing, marketing strategies, and sales efforts.

●Drove the 9-publication process by coordinating all aspects of printing and distribution.

●Generated revenue by facilitating home delivery, mail and internet subscriptions, news rack sales, and business and bulk accounts.

●Delivered professional development by managing and coaching various staff and personnel.

●Built consistency in daily operations by developing job descriptions for all positions as well as an SOP manual, greatly helping staff identify and manage expectations.

●Expanded brand reach by representing the company in annual events conducted by the city.

Key West Harbour Yacht Club, Key West, FL Aug 2007 - March 2013

General Manager, Harbour Master, Office Manager

●Optimized 477-slip marina, restaurant, and residential operations by performing daily operations, driving sales, handling maintenance, and overseeing a 14-acre facility.

●Grew slip rentals 115+ through aggressive sales, marketing, and rental promotions.

●Awarded promotion to General Manager based on consistent exceptional performance.

●Generated revenue by overseeing sales, financial processes, hospitality ventures, special events, and fuel inventories.

●Streamlined HR by supervising all staff processes, including hiring, performance reviews, termination, disciplinary action, workers’ compensation, payroll, and drug testing.

●Cemented customer and employee retention by delivering internal and external service.

Prior Experience: One Eyed Jack’s Boat Detail & Yacht Management, Owner

Atlas Carriers, Inc., Vice President of HR, Safety, and Operations 1985-2003

EDUCATION

Arkansas State University, Jonesboro, AR

Bachelor of Science, Marketing and Management

TECHNOLOGIES & CERTIFICATIONS

Technologies: Aloha, Toast, Upserve, Micros, Tripleseat

Certifications: ServSafe Manager Certification

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