Customer Service Call Centre
Resume:
EXPERIENCE.
Roles and responsibilities:
CALL CENTRE AGENT, THE RITZ
CARLTON DIFC 2023
• Greeting all guests
• Answering phone calls and fixing appointments
• Transferring calls to appropriate personnel
• B
• Assisting guests with questions regarding the hotel facilities and restaurants
ooking all appointments
• Checking the guest into the computer system and
managing their information
• Notifying staff members about appointments and
cancellation.
HOUSEKEEPING RITZ CARLTON DIFC
DUBAI FEB,2022 TO 2023
Accomplishments:
• Cleaned rooms daily and performed regular deep
cleaning.
SUZAN NJERI
OBJECTIVE
A competitive professional with
a winning attitude and a strong
work ethic who wants to be part
of a growing team.
SKILLS & ABILITIES
• Basic Math.
• Customer Service.
• Resolve conflict.
• Verbal communication.
• Physical strength.
• Good team player.
ADDRESS
DUBAI, UAE
E; ad0u3k@r.postjobfree.com
•
• Performing wake up calls,follow up and record.
Found and returned guest lost items.
infotmed any maintanance and security
threats
•
Roles and responsibilities:
Dusting and polishing furniture and fixtures.
• Vacuuming and cleaning carpets and rugs.
• Monitoring cleaning supplies and ordering more as needed.
• Reporting any necessary repairs or replacements. Removing garbage and replenishing amenities
Providing orientation tour
explaining spa amenities offered
Cordinate with the spa team on daily
operation of the facility
Roles and responsibilities
SPA ATTENDANT, ADDRESS BEACH RESORT
DUBAI 2020 - DEC 2021
Answering guests questions
Maintain a safe, clean and well-
organised spa environment
Answer promptly, operate phone system properly
and efficiently
Ensure adequate stocks of supplies
Develop professional and personalized relationship with regular guests
EDUCATION
EDUCATION & CREDENTIALS
Jan 2009 - Dec 2012 : Certificate of secondary education Sep 2013 - Nov 2 013 : Certificate of computer packages REFERENCES
UPON REQUEST
SUZAN NJERI
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