H

Guadalupe

Hernandez

816-***-****

ad0u3j@r.postjobfree.com

Kansas City, MO 64158

SUMMARY

To obtain a position as a team player in a people oriented organization where i can maximize my customer service experience in a challenging environment to achieve corporate goals. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

SKILLS

20+yrs CS experience, call center

experience.

Knowledge of computer skills MAC and

Windows, excellent telephone skills

and Data entry, 10 key by touch.

Collections, Sales, Marketing,

warehouse order processing,

production manufacturing,

Ticket counter and kiosk

People person

Previous airport experience

Documentation and Reporting

Boarding Pass Assignment

Customer Documentation Review

Accommodation Planning

Computer Reservation Software

Regulatory Compliance

Problem-Solving

Detail Oriented

Microsoft Office

Special Needs Assistance

Passenger Assistance

Baggage Handling Procedures

Transportation Information

Active Listening

Decision-Making

Team Leadership

Safety Protocols and Procedures

Spanish Fluency

EXPERIENCE

Member Service Representative

Kansas City, MO

Costco Wholesale Corp/ Aug 2018 to Current

Helped members resolve account problems and navigate internal systems to handle routine needs.

Completed transactions for membership renewals and extensions. Offered exceptional customer service to differentiate and promote company brand. Answered member questions about products and services. Enhanced member relationships by providing excellent service during each interaction. Attended training sessions regularly to stay abreast of changes in company policies or procedures.

Greeted customers in a friendly and professional manner. Assisted colleagues with tasks as needed during peak times of activity. Adhered to all applicable policies, procedures, regulations, and laws. Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.

Airlines Ticket Agent

G2 SECURE STAFF, Alaska Apr 2017 to Oct 2017

Greet airline passengers, help check baggage, assign seats on the aircraft Also responsible for handling ticket reservations, cancellations, alterations, and informing passengers when a flight is delayed or cancelled then making proper accomodations for different flights within the airline or through other airlines Hertz Rental car greeting and helping customers find their assigned cars American Airlines wheelchair assistant, helping passengers on wheelchairs board and deboard aircraft.

Order Processor

HALLMARK LDC Jun 2016 to Oct 2016

Filing clients orders(based on computerized documents) with the use of bins or other equipmment

Utilizes computer to ensure that clients orders are processed accordingly Selecting and packing orders in cartons.

line server

QDOBA MEXICAN EATS

Provide service that invites nteraction with guests Educate guests about menu, create orders as requested, ensure that the resturant is clean and inviting to guests at all times

Handling of cash register, training new employees. EDUCATION AND TRAINING

Aug 2023

PARIS Apr 2014

Licensed Aesthetician in state of Missouri

Associates: Fashion Merchandising

Brooks College Feb 2004

REFERENCES

REFERENCES Reference 1: Jose Angel Sustaita 913-***-**** Reference 2: Irma Reyes 816-***-**** Reference 3: EJ Vandergrift 816-***-**** LANGUAGES

Bilingual fluent in Spanish and English

Contact this candidate