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Human Resources Customer Service

Location:
Pompano Beach, FL
Posted:
November 04, 2023

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Resume:

C H A N E L S I M S, M B A, S H R M - CP

937-***-**** ad0u2b@r.postjobfree.com LinkedIn: https://www.linkedin.com/in/chanelsims/ P R O F E S S I O N A L S U M M A R Y

Astute business professional committed to fostering employee relations, strategic workforce development, and standardized improvements. A flexible individual offering dynamic skill sets in fast-paced environments through time management, people management, and retention strategies. Outcome-driven with broad experience in HR including local, state, and federal regulations, legal policy development, performance management, surveys, change management, coaching, customer service, and training. HR executive with cross cultural intelligence adept at building a collaborative yet organized environment of professionalism, teamwork, and continued growth and development across all functions to ensure that the business succeeds through ethical practice. S K I L L S

Employee Relations – Business Acumen – Equal Opportunities Facilitation – Relationship Management – Laws and Regulations – Strategic Alignment – HRIS Implementation – Critical Evaluation – Coaching – Workforce Investigations – Benefits Management – Full Cycle Recruiting W O R K E X P E R I E N C E

People Partner NearForm, Remote Jan 2023 – Present

• Creates a strategic human resources department for North America, South America, and Canada.

• Consults with upper management to create plans of action to stay on track to align with organizational values, standards, safety goals, and operational deadlines.

• Developed and maintains an inclusive and competitive yet cost effective benefits and wellness program.

• Managed, audited, and reconciled data and contracts while implementing new systems encouraging system automation to streamline processes.

• Analyzed company data and processes to identify potential hazards while putting plans in place eliminating risks.

Human Resources Generalist/Business Partner SupportNinja, Remote Oct 2021 – Jan 2023

• Establishes genuine business relationships with management up to the CEO to champion change while increasing regional engagement by 10% under 1 year.

• Manages 50 strategic projects aligning human resources processes with organizational values, mission, and global goals increasing efficiency.

• Consults and mentors business leaders and management to establish the proper coaching, training, interviewing, and corrective action techniques leading to an increase in retention.

• Spearheads diversity, equity, and inclusion programming and training for 2,000 employees and 12 leaders.

• Institutes and introduces new policies and procedures mitigating legal and financial company risks. Talent Management Project Manager Uplift Education, Dallas, TX Sept 2020 – Oct 2021

• Administered and analyzed gap analyses on human resources processes streamlining areas of opportunity by implementing knowledge share and putting standard operating procedures in place.

• Implemented a benefits program overhaul conserving the company more than $70,000 in 10 months while refining data integrity practices and aligning business objectives.

• Restructured the onboarding process to efficiently hire more than 200 teachers.

• Performed monthly audits and pulse surveys mitigating employment risks while putting contingency plans in place reducing lawsuits and increasing new hire engagement. C H A N E L S I M S, M B A, S H R M - CP

937-***-**** ad0u2b@r.postjobfree.com LinkedIn: https://www.linkedin.com/in/chanelsims/

• Consulted and guided cross functional teams increasing team synergy, performance, transparency, and employment law education.

Human Resources Generalist BP, Houston, TX Jan 2019 – Sept 2020

• Provided guidance, solutions, and information on complex employee relation issues, processes, policies, and organizational changes across the breadth of 5 countries.

• Influenced new ways of working in the Human Resources Service Center improving relationships and increasing engagement and productivity.

• Documented local and global operating procedures for the new HR Model along with the verbiage to be used companywide on complicated employee cases reducing confusion and increasing trust.

• Monitored and managed over 600 Family Medical Leaves (FMLA) to ensure that the organization remains compliant, and employees know their rights.

• Centralized the system integration from SAP to Workday through multi-country partnership, evaluations, process development, and data migration.

Operations Manager Target, Houston, TX Aug 2017 – Jan 2019

• Lead, directed, and incorporated lean strategies conserving costs for a team of 54 team members and 4 leaders.

• Implemented individual performance evaluations while consulting managers on proper coaching, training, and disciplinary action techniques resulting in an 20% increase in best team survey score.

• Developed training programs and plans for new and existing employees to develop and retain top talent resulting in green HR training metrics consistently and an increase in customer loyalty.

• Managed understaffing, disputes, terminated employees, and administered disciplinary procedures.

• Effectively planned and executed organizational roll outs exceeding sales goals by 10%. Human Resources Manager Target, Dayton, OH Jan 2014 – Aug 2017

• Analyzed statistics and historical reporting to forecast big annual sale days and created recruitment strategies reducing time to hire.

• Generated internal and external talent by developing active team members, field recruitment, and succession planning while promoting 10 team members within my store.

• Promoted to Human Resources District Resource to facilitate change, roll out new company programs, and control HR metrics for 10 stores within the Dayton Market.

• Established project control procedures such as project forecasts and cash flow projections to maintain budgets.

• Continuously met corporate retention goals through proactive employee engagement initiatives. O T H E R RELATED EXPERIENCE

Human Resources Coordinator Premier Health Partners, Dayton, OH May 2013 to Jan 2014 E D U C A T I O N & C E R T I F I C A T I O N S

Society of Human Resources Management-Certified Professional (SHRM-CP) Master of Business Administration (MBA): Executive Leadership Ohio University - Athens, OH Bachelor of Science: Healthcare Administration, Business Administration University of Toledo - Toledo, OH



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