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Law Enforcement Account Manager

Location:
New York, NY
Posted:
November 04, 2023

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Qualifications Profile

Motivated, organized, and results-driven professional with broad-based experience in all aspects of law enforcement and management; coupled with strong background in providing contemporary state-of-the-art law enforcement training. Equipped with proven expertise in developing and implementing action plans, policies, procedures, programs, and by-law standards in alignment with organizational goals and set-forth objectives. Recognized for strong tactical skills, leadership, integrity, teamwork, and dedication in handling sensitive matters and collaborating with a diverse, high-functioning, multidisciplinary team. Adept at writing and presenting reports using fact-based knowledge to navigate successful outcomes. Articulate communicator; effective at cultivating positive relationships and interfacing with all law enforcement agencies.

Areas of Expertise

Crime Prevention, Detection, and Investigation Incident and Case Management Public Safety and Security

Data Collection and Analysis Regulatory Compliance Staff Supervision and Training Regulatory Compliance/Data Center Management

Professional Experience

Securitas Security Services, Inc.

Security Team Manager

Ensure all responders and control room supervisors adhere to policies and standard operating procedures.

Oversee site security systems to ensure safe and compliant operation of the facility.

Acts as responder or control room supervisor in periods of increased activity or in the case of absent staff.

Maintains and troubleshoots on-site security technology.

Recommends corrective actions for security staff to the campus security manager.

Assists with the delivery of counseling and corrective action as directed by the campus security manager.

Assists with site equipment inspections, and audit compliance.

Conduct’s recalling audits, prepares, and submits critical and confidential information directly to client management team.

Maintains security documentation for audit purposes, ensuring accuracy in accordance with established policies and procedures.

Serves as primary point of contact to datacenter management and security personnel when the campus security manager is unavailable.

Mentor and prepare all staff with a mindset of growth to promote to the next level.

Financial Management to ensure budget constraints are met as per the SLA Agreement.

Utilizing Power BI to statistically track progress and growth in supporting the client.

Allied Universal

Security Account Manager - 3/30/22-4/14/23

The Account Manager is accountable for day-to-day operations of an assigned account, including hiring, training, disciplining and terminating staff.

Build, improve and maintain relationships with clients and employees: develop & retain staff; coordinate needed support services and solve problems to effectively run the account.

Maintains or oversees maintenance of weekly operating schedules and completion of payroll for assigned security personnel.

Provides after-hour emergency response as required.

Supervise the day-to-day security operations of an assigned client site of 5 Data Centers and 86 + (3500) hours Security Professionals. (AMAG)

Manage a team of security officers, site and/or shift supervisors including hiring/selection, scheduling, payroll, training, coaching, development and support.

Ensure the client site is provided with high quality security services to protect people and property.

Coordinate necessary support services to effectively manage client site to meet or exceed financial and operational goals and provide quality customer service.

Handle any escalated security issues or emergency situations.

Other management responsibilities as determined by leadership to include managing the largest data center on the east coast equating to 1.1million sq ft. and four other data centers covering 3million sq ft. of land.

Ensuring budgetary obligations are met to ensure profitability of the contract.

Commonwealth of Virginia

Virginia Probation and Parole Officer 2016–2021 Retired (18yrs total service to the Commonwealth of Virginia)

Effectively handle intensive and sex offender caseloads, which entail keen preparation and maintenance of case folder for each assigned inmate or offender; victim impact statement; as well as sentencing guidelines, presentence investigations reports, and Virginia criminal sentencing commission reports.

Lead strategic development and implementation of rehabilitation programs for assigned offenders or inmates, including rules of conduct, goals, and objectives.

Provide advice to offenders or inmates regarding requirements of conditional release, such as office visits, restitution payments, or educational and employment stipulations, as well as matters concerning detainers, sentences in other jurisdictions, writs, and applications for social assistance.

Conduct discussion with offenders on issues related to drug and alcohol abuse and anger management problems affecting their criminal behavior.

Communicate with offenders, their families and friends, and other people to gather information regarding offenders’ backgrounds.

Coffeewood Correctional Center, Culpeper, VA

Case Management Counselor Correctional Officer 2013-2016

Held responsibility for implementation and enforcement of evidence-based practices.

Presided over instruction on thinking for a change, anger management, presentation skills for adjunct professionals, in-service for front line supervisors, and games offenders play for staff development as adjunct instructor at the Academy.

Successfully managed a caseload of 75 offenders, which led to the promotion as case management counselor.

Terremark Verizon Federal, Culpeper, VA

G4S Custom Armed Security Officer 2012–2013

Carried out security patrols; monitored unusual conditions creating security concerns; and inspected personnel, vehicles, and bags to foster a safe and comfortable working environment for employees and visitors.

Oversaw the establishment of the Incident Command Center for any emergencies.

Took charge of generating and submitting all incident reports to senior manager, as well as investigative reports related to accidents, incidents, and suspicious activities.

Executed close monitoring of closed-circuit television (CCTV) cameras, sensitive compartmented information facility (SCIFs), computer room air conditioning (CRAC) units, and power distribution units (PDUs).

Proactively fulfilled escort duties for staff at night and individuals off the premises.

Issued warnings to violators and collected statements and evidence on reported allegations.

Offered solutions on various security issues by serving as liaison between emergency services, police, ambulance, and fire service.

Thoroughly assessed business visitor credentials, tracked the entry and exit of vehicles, and answered visitors’ queries in the secure facility.

United States Capitol Police, Washington, DC

Special Agent

Field Training Officer/Certified Instructor 2002–2012

Civil Disturbance, Joint Counter-Intelligence Training, Dignitary/Executive Protection, Diversity Train-the-Trainer, and Level B Hazmat

Rendered direct supervision to personnel in securing protectees personally and facilitating security operations at congressional hearings, official functions, and events as required by the sergeant-at-arms and chief-of-police.

Spearheaded the conceptualization and execution of protective plans and operations while working with various laws enforcement agencies within the country to fulfill protective security detail duties.

Carefully maintained evidence through Chain of Custody during Mass Arrest.

Provided Bloodborne Pathogen and Hazardous Material (HAZMAT) training to staff.

Administered dispatcher radio training and law enforcement equipment and vendor bid requests in alignment with Virginia Crime Information Network (VCIN) and National Crime Information Center (NCIC) standards.

Earlier Positions Held:

Virginia State Police, Northern, VA

State Certified Instructor and State Trooper Sex Offender Registry

Marion Correctional Treatment Center, Marion, VA

State Certified Instruction and Corrections Sergeant

Virginia Department of Corrections Academy, Crozier, VA

Adjunct In-Service Instructor

Other Experience

Piedmont Virginia Community College, Charlottesville, VA

Adjunct Business Professor Adjunct Business and Criminal Justice Professor 2016-2019

Education

Nova Southeastern University, Fort Lauderdale, FL

Master of Science in Business Administration 1999

Strayer University, Washington, DC

Bachelor of Arts in Organizational Management 1994

Virginia Intermont College, Bristol, VA

Associate of Applied Science in Police Science 1991

Virginia Highlands Community College, Abingdon, VA

Professional Development

Certification:

Certified General Instructor, Virginia DCJS

Stanford Innovation and Entrepreneurial Certificate, Online

New Models of Business Society Certificate, University of Virginia (UVA) Darden School of Business

Conscious Capitalism Certificate, UVA Darden School of Business

Organizational Analysis Certificate, Stanford Graduate School of Business

The Art of Negotiation Certification - Chris Voss-Retired FBI Hostage Negotiator

Neuro-Linguistics Practitioner Certification - Matthew Barnett

Lie Detection Course Certificate - FBI Trainer Dr. David Lieberman

Training:

Federal Law Enforcement Training Centers (FLETC) Course

Certified Northern Virginia Armed Security Academy

US Congress Democratic Retreat-Kingsmill Commendation

M-4 Rifle

Diversity Train the Trainer

U.S. Capitol Police-Faith and Politics Civil Rights Pilgrimage Commendation

Joint Counterintelligence Training Academy

Bill Scott Raceway-Evasive Driving Course

Flying While Armed, Transportation Security Administration

Dignitary Protection Basic Agent Program

Designing and Delivering Effective Training Basic Instructor

Civil Disturbance Basic Training Class

FEMA Basic Incident Command Training

Emergency Response to Terrorism

Federal Law Enforcement Training Centers (FLETC)

Communications Act for Law Enforcement Agencies

Virginia State Police-18 Felony/59 Child Restraint Arrest Commendation



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