HAIDEE G. ENCISA

CONTACT INFORMATION

Address: Blk 7, Lot 10, Oriole St., Phase 2, Amaris Homes Subdivision, Molino IV, Bacoor, Cavite, Philippines

Phone: 096********

Mail: ad0u0f@r.postjobfree.com

OBJECTIVE

I aim to work in an organization where I can share my skills and experiences through dedicated and hard work to any tasks assigned. Furthermore, I look forward to increasing my knowledge and growth within the organization.

EXPERIENCE

Call Center Agent Eperformax, Pasay City 11/2022 – 10/2023 As a member of our team, I was assigned to work in financial service accounts which handle mostly outbound calls to the qualified customers. Occasionally, I also handled inbound calls for the same purpose, before proceeding to transfer our customers to a licensed agent. The goal was to make sure that the customers were willing to proceed with their request and stay on the line while I dealt with the transfer process. During these assignments, I was able to meet and exceed the quota required by our team.

Furthermore, I participated in the extensive training program required by my employer. This training included all levels of communication skills in English, as well as content specific training for individual accounts.

Domestic Helper OFW, Hong Kong SAR 02/01/2015 - 30/04/2022 Domestic household work, in addition, taking care of children and elderly persons with disabilities.

Receptionist Rotonda Hotel, Pasay City 11/2007 - 05/2008 Monitoring vacant rooms for clients, accepting payments, making and receiving phone calls. Office Worker Law Firm, Makati City 04/2007 - 10/2007 Phoning and supporting clients who failed to meet payment deadline for their credit cards. Cashier Llanas Supermarket and Department Store, Pasay City 01/10/06 – 15/03/07 Accepting payment from customers using POS terminal through cash-, credit card and alike payments.

Production Operator Laws Textile, Taguig City 02/09/05 - 16/02/06 Quality controller (QC) at Packaging and Folding Dept. to ensure that standard packaging procedures were met.

Car Park Attendant Aiko, Mandaluyong City 15/03/05 - 01/08/05 Monitoring of incoming and departing vehicles, assigning parking space and receiving parking fee payments.

EDUCATION

Associate in Secretarial Science 2002 Jose Rizal College Secondary School 1994 Our Lady of Piat High School Primary School 1990 Pembo Elementary School

SKILLS AND LANGUAGES

Microsoft Office and Outlook desktop client. Fluent in spoken and written Tagalog and English.

PERSONAL INFORMATION

Date of Birth: 04 SEP 1977

Nationality: Filipino

Height: 5’2”

Religion: Roman Catholic

Haidee G. Encisa