Chinatte Denard

**** ******** ****•Morrow, GA ***60 404-***-****•ad0tyw@r.postjobfree.com

OBJECTIVE: To establish a long-term career in a company where I may utilize my Contingent worker professional skills and knowledge to be an effective Bookkeeper and an inspiration to those around me.

SKILLS:

• Proficient In Microsoft Office.

• Financial analysis,Bookkeeping.

• Accounts payable,Accounts receivable.

• Clerical statements,QuickBooks, General ledger, Salesforce,CRM. EXPERIENCE:

STATEFARM AT PARK CENTER

Sandy Springs,GA

REMOTE- IT Help Desk Representative

October 2022

• Provides first contact technical support for hardware, software, procedures, password resets, etc. via the telephone, email, and/or the internet/intranet.

• Uses knowledge-base and documentation systems to troubleshoot, resolve, document, and/or research incidents.

• Follows and supports workforce management, service management, and incident handling procedures.

ACCENTURE FEDERAL BANK

ATLANTA,GA

REMOTE-Investment Teller

June 2022

• Provide basic banking services and complete routine financial transactions for account holders.

• Process deposits and withdrawals, cashing checks, exchanging money.

• Accept loan payments and providing account-related information. MELALEUCA WELLNESS INC. MORROW,GA

REMOTE-Director of Customer Service June 2020-June 2022

• Answer and direct 40+ outbound calls daily, with goals including selling plans, managing customer accounts, responding to service queries, and cancelling accounts.

• Trained 5 employees in using Microsoft 360 (customer service software), as well as in basic duties and how to cold calls

• Received a award July of 2021 customer satisfaction rating (to date), winning

"Employee of the Month".

AT&T BENEFIT CENTER. MORROW, GA

REMOTE-Health Benefits Specialist June 2019-May 2020

• Able to research and manage highly complicated accounts to provide comprehensive service to customers and assist upper management

• Assisted Human Resource, providing internal employees with benefits changes.Provide information and answered to queries promptly.

• Closed Insurance call goals at almost 60% rating, 10% higher than average. KEN'S FOODS DISTRIBUTION. MCDONOUGH,GA

Customer Products Processor May 2018- May 2019

• Recorded, observed and evaluated symptoms on shipping packages/pallet.

• Responsible for calling several departments to comply with normal operational status.

• Memorized store organization system, as well as special products and discounts, and directed customers to desired products.

EDUCATION:

STRAYER UNIVERSITY;MORROW, GA

Sought-Bachelor of Science in Business Administration;June 2010-2011

• GPA:3.5

• Future Business Leaders of America Scholarship Recipient BOOKEEPING EXPERIENCE:

• Iron Mountain

Atlanta,GA

Jan 2017-Jul 2018

• The Center For Working Families

Atlanta, GA

Feb 2016- Dec 2015

• Allied Motors

East point, GA

May 2015-Feb 2014

• Bank of America

College Park, GA

Mar 2013 - Apr 2012

• City of Atlanta

Atlanta, GA

May 2012-May 2011

REFERENCES UPON REQUEST

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