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Team Lead Field Engineer

Location:
Hazaribagh, Jharkhand, India
Salary:
3L
Posted:
November 03, 2023

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Resume:

AVIJIT KUMAR SAH

H No **,Rajmohan Lane, Bansilal Chowk, Near Old Bus stand, Hazaribagh, Jharkhand

E-mail:********@*****.*** Mobile No: 993-***-****

Career Objective:

Desire to work in a challenging and learning environment that provides ample opportunities to contribute and to grow personally and professionally so as to add value both to the organization and myself.

Total Years of relevant Experience:

10 yrs

Work Experience:

1.Working as Field Engineer in Net System Hazaribag Location since 1st December 2021

Job Roles and responsibilities:

Wireless equipment installation.

Customer End router configuration and hardware maintenance.

Physical layer troubleshooting of customer end devices for link.

Sending report to authorized person in organization.

Managing link in different banks and post offices throughout Hazaribag region.

2.Worked as Team Lead (Advanced Response Analyst) in LKQ Keystone Automotive India Operations since 1st July 2015 to 8th Nov 2017.

Job Roles and responsibilities:

Leading team of six analysts covering 24*7.Monitoring, Ticketing, Call Handling, Internal and External Escalations, Network troubleshooting, Maintaining Data and Knowledgebase.

Working closely with provisioning team in commissioning of new Internet and MPLS circuits.

Technical troubleshooting on VLANS and protocols like BGP, EIGRP, HSRP etc.

Site router up gradation and license check.

Preparation of shift schedule and transport arrangement for the team.

Second line escalation point for all network issues throughout organization.

Assigning jobs to team members and helping them resolve the technical issues.

Attending the management meeting to represent the team and relaying management information to the team.

Training the new joiners on the tools, process and jobs.

Coordination with Telecom SDM for escalated circuit issues.

Addition and removal of devices from monitoring tools. Keeping the data in monitoring tool updated.

3.Worked as Information Management Specialist in ACS a Xerox company since 6th June 2011 to 19th June 2015

Job Roles and responsibilities:

Acting as escalation point for Bangalore LAN Network issues.

Implementing changes in network devices per user requirement through change management system.

Up gradation and changing cisco network devices as part of maintenance through proper change management channel.

Configuring VLAN’s, Firewall Rules, Basic Routing / NATing and switch ports in Cisco switches

Assisting NOC engineers on circuit overutilization issues & find out the cause of over-utilization using NetMRI and sevone portal.

Checking for SNMP issues of devices for various clients.

Carrying failover testing of various BPO location to ensure the function of redundancy.

4.Worked as Engineer-Field Customer Support in Sify Technologies Ltd. Kolkata.

Support (25th Jan’2011 – 27th May2011)

Job Roles and responsibilities:

Troubleshooting customer internet, MPLS VPN and VPN links throughout Kolkata and North East region like Guwahati with coordination of downstream teams. Troubleshooting links in routing protocol environment of EIGRP, OSPF and BGP.

Logging complains in Intranet complain log system and ensuring timely updates for Corporate for any backend problems as per company policy. Closing the same with proper RFO and customer confirmation.

Maintaining and keeping proper documentation of Change management (CM) for all changes in the NOC and down streams. Ensuring the reflection of the same in the intranet module

Configuring and troubleshooting of customer end router and maintaining customer end configuration throughout Kolkata and North-east region with coordination of downstream Engineers and vendors.

Taking handover of the newly commissioned circuits, after thorough testing and documenting, with coordination of implementation team.

5.Worked in Tata Communications Ltd Jamshedpur as a Network Engineer (Network Operations).

Job Roles and responsibilities:

Responsible for configuring and maintenance of all E1 on net and from other BSOs within the region with help of Field Engineer.

Troubleshooting of VPN, MPLS VPN links in routing protocols environment of EIGRP, BGP, and OSPF etc.

Internal and External (BSO) escalation as per the escalation matrix.

Customer and Network trouble ticket creation and handling in VSNL intranet and CRM REMEDY. Closing the same with proper RFO and calculated downtime.

Identifying the Fault and rectification and working on root cause analysis and taking necessary step so the fault does not repeat again. Responsible for Loop testing, Port testing, port Enabling and disabling with help of Field Engineer.

Hands on experience of E1-Tester, Ethernet-Tester.

6.One year three months experience as Associate (Network Operations) Engineer in Sify Technologies Ltd. JSR.

Job Roles and responsibilities:

All faults logged in Intranet complain log system and updates for Corporate, Iways(Cyber Chain), backbone links and backend problems as per company policy. Maintaining and keeping proper documentation of Change management (CM) for all changes in the NOC and down streams. Ensure DCFC update done twice in a day on Infodesk without any exception.

Commissioning, troubleshooting and maintenance of Wireless Base station Access point & Subscriber Unit of Various products like Air-Span,Radwin,Nexus,Proxim and Axxcelera for any Broad-band circuit for corporate, Iways & CTO throughout Jharkhand with help of Field Engineer .

Installing, configuring and troubleshooting of Leased lines (VPN), with ISDN throughout Jharkhand with coordination of downstream Engineers.

Responsible for carrying out cisco and juniper device replacements one base stations and customer premises as and when required.

7.One year Experience as Technical Trainer in Rooman Technologies Ltd. JSR(Jan 2007-Jan2008)

Job Roles and responsibilities:

Conducting CCNA classes both theory and practical.

Maintenance of LAB comprising of hardware like cisco routers, cisco switches, modems and windows systems.

Conducting MCSA classes both theory and practical.

Job Related Skills:

Worked in Routing protocols environment like EIGRP, OSPF and BGP etc.

Worked on Cisco-1600, 1800, 2811, 3825, 7200 series Routers and Cisco-2950, 3550 Switches.

Trouble Ticket handing with coordination of field engineer.

Internal escalation as per the escalation matrix.

Working experience with modems and converters like CTC, RAD, MROTEK, TELLABS, D-Link, ASCOM etc.

Working experience and configuration of wireless devices like Proxim-5054, 5012, Radwin, Nexus, Airspan etc.

Educational qualification:

Qualification: Diploma In Computer Science and Eng.

Board/University: S.B.T.E Jharkhand.

Year of Passing: 2006.

Qualification: Matriculation.

Board/University: C.B.S.E Board, DAV School, Ghatotand,Hazaribagh

Year of Passing: 1998.

Other Qualifications:

a)CCNA ( Cisco Id- CSCO11911697)

Personal Dossier:

Sex : Male

Date of Birth : 2nd Dec 1982

Marital Status : Unmarried

Interests : Playing outdoor/indoor games & listening to music

Hobbies : Morning walk and free exercise.

Language Proficiency : English, Hindi

Permanent Address: : S/O Mr. Deoki Nandan

Rajmohan Lane(Beside Alka Hotel)

Banshi Lal Chowk, Hazaribag-825301

Jharkhand.

Declaration:

All the informations furnished above are true to best of my knowledge.

Date:

Place: Avijit Kumar Sah



Contact this candidate