Project Manager Customer Service
Resume:
Annie McCants
Team player with strong leadership capabilities seeking to obtain a position in
a growing and challenging organization; that will utilize my sales skills, experience, education, and training.
5455 Rowley Rd Unit 9101
San Antonio, TX 78240
*********@*****.***
EXPERIENCE
ThriveDX, Remote — Project Manager
OCTOBER 2020 - PRESENT
Ensure that the project team understands all aspects of the project relating to their respective responsibilities, and demonstrate a thorough understanding of the prime project goals.
Planned, established, and communicate project deliverables to meet deadlines and maintain project schedules
Executed project operations by confirming resource availability, submitting project deliverables, and maintaining project schedules A-Line Staffing-CVS, San Antonio — Medicare Part D Authorization and Appeals Analyst
SEPTEMBER 2019 - APRIL 2020
Utilizing multiple software systems to complete Medicare Part D appeals case reviews
Meeting or exceeding government-mandated timelines Complying with turnaround time, productivity, and quality standards Conveying resolution to beneficiary or provider via direct communication and professional correspondence
Acquiring and maintaining basic knowledge of relevant and changing Med D guidance
Netbus, Inc-, Remote — Customer Service/Sales Rep
JUNE 2019 - SEPTEMBER 2019
Answer incoming customer phone calls and take appropriate action for each call
Maintain customer satisfaction ratings based on explicit criteria set forth by the company
Attend mandatory training sessions to stay updated on product or company policy changes
Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input SKILLS
Microsoft Office Suite: Word,
Excel, PowerPoint, MS
Project; EDN, SAMS, Maximo,
CICS, GWS, SAP, Topics2,
SASI, PCS Anywhere,
Windows, Constant Contacts,
Quick Books, Trello, Asana,
EDUCATION
Albany State University, BS,
Business Management
Bainbridge College, AS,
Marketing and Management
Input data into the company computer platform to keep each customer record updated
Obtain and exceed weekly sales goals
IHRC- Center for Disease Control and Prevention,
Lawrenceville, GA— Data Analyst II-(CDC Contractor) FEBRUARY 2016 - JUNE 2019
Assist in managing demographic and health information received from quarantine stations of aliens arriving with conditions of public health significance, including tuberculosis
Evaluate medical information, assuring no errors by panel physicians or quarantine stations through quality control methods Provide customer care and technical support to the EDN Helpdesk and over 400 EDN health care providers
Resolve EDN inquiries and records in the Helpdesk database Process medical records for 28 U.S. ports for entry and many US Borderland patrol locations
Scan and enter all incoming refugee and immigrant records in the EDN system
Send information to state and local health departments for refugees and immigrants entering the U.S.
Daily mail processing and records keeping
Vacant Investment Protection, Lake City, GA— Office Manager
NOVEMBER 2014 - FEBRUARY 2016
Enter customer information into a database, Microsoft Access CVC
Utilize Microsoft Excel to update and filter customer information to separate by demographics and location for reports
Types of daily work logs, status reports, customer feedback letters, newsletters, proposals
Performs data entry for high-volume customer intake, user support documentation, and client reports
Managing filing systems to ensure the accuracy of customer information Management of social media outlets and promote social events Developing and implementing new administrative systems, such as record management to improve efficiency and accessibility Carrying out staff appraisals, managing performance, and disciplining staff
Delegating work to staff and managing their production workload and output through Microsoft Office Suite
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