CHRISTINE KNICE

*** ******** ******* ********* ** 32958 772-***-**** ad0tx1@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

A passionate, results-driven individual with over 25 years of experience in Account Management, Customer Service, Production and Sales. Outstanding interpersonal skills and the proven ability to build and maintain strong, effective internal and external relationships. Highly experienced in a high-pressure, date driven industry with the aptitude to meet and exceed deadlines.

PROFESSIONAL SKILLS

Extensive human resources experience

Experienced in coordinating schedules and jobs between internal staff

Accepted additional responsibility and work extended hours to meet deadlines

Excellent communication skills, both written and verbal, along with the ability to listen for understanding

Consistently anticipating the needs of the customer, ultimately increasing volume and profitability

Accomplished in problem solving, analyzing potential solutions and solid decision making

Proficient in computer software applications including but not limited to Outlook, Microsoft Word,

Strong commitment to ensure quality results while exceeding customer satisfaction expectations

EXPERIENCE

Vetting out customer needs and next steps in a service or project request

Providing exceptional Customer Service within the administrative industry

Building strong working relationships within the team members and with other teams in the Organization

Support and building communication and relationships with local, regional and national client

Processing quotes into sales orders, invoices and then assuring payment prior to project creation

Presentation and follow through of project scope to the project team with any post kick off support required

Assessing device data for MSP clients and providing validation of need for record updating

Completing mini technology projects with speed and accuracy meeting the scheduled deadlines

Brokered and regulated the production of photo shoots, design, and printing projects

Enter work orders and transferred accurate files to in-house print ship and vendors

Maintained archival files for “ease of doing” business on future orders

EMPLOYMENT HISTORY

Customer Success Representative

Lowes

Vero Beach, FL

2021-Present

Business Office Clerk

Haynes Furniture

Virginia Beach, VA

2019-2020

Customer Service Representative

ABC LIQUOR STORE

Virginia Beach, VA

2015-2016

Administrative Secretary

Sentara Healthcare

Norfolk, VA

2013-2015

Admin Support Team Supervisor

Macys

Norfolk, VA

2012-2015

EDUCATION

DIPLOMA Executive Secretarial Program-

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