Astrid Aila Cerezo- Sarsalejo

095********

Lot ** Blk 527 Aplaya

Digos City, Davao Del Sur

Philippines

Job Objective: To obtain a position in a company that will allow me to grow with the company.

Working Experience:

Wells Fargo Enterprise Global Services, LLC

ECMO Intake Specialist

July 06 2020- August 06 2022

-Handles escalation calls and cases from customers/clients of Wells Fargo

Concentrix Philippines

International Travel Specialist / CSR

August 2018- May 2020

-International/ Domestic Flight Bookings

-Selling Travel extras for flights

Engoo Philippines

Part time job

-English Tutor

Teletech Philippines

Travel Representative Chat Support

May 2017-December 2017

-Booking and Selling Flight Tickets both for Domestic and International Flights, Hotels and Car

through Chat

Sitel Philippines

International Travel Specialist /CSR

December 2013-March 2017

-Domestic Flight Bookings

-Travel Extras/ Flight Sales

IBEX Philippines

International Travel Specialist /CSR

May 2011-2012

-Travel Bookings

-International Ticketing Sales

-Travel Extras Sales

SPI GLOBAL

Customer Service Representative

Dec 2008-2010

-Local Accounts

-Handles credit cards

-Request, Sales

Manila Genesis Charter and Tours

Reservation/ Tourist Guide

March 2007-2008

-Flight/ Charter Sales

-Tourist Guide

-International Bookings for flights and Bus Charters

Summary of Qualifications:

•Strong ability to work independently and achieve results

•Superior phone and etiquette skills

•Excellent communication skills – written, verbal and listening

•Familiarity with Microsoft Office.

•Must have home internet access, laptop and phone

•Typing speed of 50 W.P.M

•Ability to resolve customer problems and complaints in an effective and professional manner

•Ability to aggressively pursue sales through innovative marketing.

Skills:

•Knowledgeable in Airline Ticketing, Hotel, Cruises and Package bookings

•Knowledgeable in Individual, Trade and Group bookings

•Knowledgeable in selling travel add -ons, extras.

•Knowledgeable in reading fare rules of the airline ticket

•Knowledgeable in Pricing, and discounted fares of a ticket

•Knowledgeable in hotel cabin configuration, category and specials

Education:

Completed Bachelor of Science in Tourism, at AMA Business Education International College of Business and Accountancy.

Contact this candidate