Sales Associate Customer Service

Waheed Ullah

ad0tua@r.postjobfree.com, linkedin.com/in/wahid-ullah-885283298

Dir Lower, Pakistan

PROFESSIONAL SUMMARY

Experienced and results-driven sales professional with a proven track record of exceeding targets and driving revenue growth. Offering years of expertise in retail sales and a strong customer-centric approach. Diligent and persuasive, adept at building relationships and identifying opportunities to maximize sales potential. Possessing exceptional interpersonal and communication skills, able to connect with customers from diverse backgrounds. Skilled in consultative selling, product knowledge, and utilizing sales techniques to deliver exceptional customer experiences. Able to thrive in fast-paced environments while maintaining a high level of professionalism and integrity. Seeking a challenging sales associate position in Canada, where I can leverage my skills and contribute to the success of a dynamic organization.

WORK EXPERIENCE

Cashier Mar 2020 - Sep 2023

Metropolitan Store • Malakand, Pakistan

• Performing cash-handling duties such as processing transactions, balancing tills, and reconciling cash at the end of the day

• Assisted customers in making informed purchasing decisions by providing product information and recommendations

• Maintained knowledge of current promotions, discounts, and product features to effectively sell to customers

• Achieved and exceeded sales targets through effective communication and customer service skills

• Actively listened to customer needs and concerns, and provided solutions to increase customer satisfaction

• Conducted regular inventory checks and restocked merchandise to ensure adequate product availability

• Collaborated with team members to ensure a positive and productive work environment

• Managed customer complaints and resolved issues in a timely and satisfactory manner

• Conducted sales transactions using point-of-sale (POS) systems and accurately processed Cash, credit, and debit card payment

Managing and organizing product displays and inventory Sales Associate Aug 2017 - Feb 2020

Emporium Mall • Malakand, Pakistan

• Demonstrated exceptional sales skills by consistently achieving and surpassing monthly sales targets, resulting in a significant increase in store revenue.

• Utilized product knowledge and excellent communication skills to engage with customers, understand their needs, and recommend suitable products, resulting in a high rate of customer satisfaction.

• Actively built and maintained strong customer relationships through personalized interactions, follow-up communication, and post-sale support, fostering a loyal customer base.

• Assisted customers in product selection, providing detailed information about features, benefits, and pricing to help them make informed purchasing decisions.

• Operated point-of-sale (POS) systems proficiently, efficiently processing cash and credit transactions with a high degree of accuracy.

• Maintained a clean and organized sales floor, ensuring merchandise was attractively displayed and well-stocked to enhance the shopping experience.

• Collaborated with team members to implement promotional activities and sales strategies, effectively contributing to increased foot traffic and sales volume.

• Handled customer inquiries, concerns, and complaints promptly and professionally, resolving issues to the satisfaction of the customer and maintaining positive relationships.

• Contributed to inventory management by conducting regular stock checks, restocking merchandise, and coordinating with the inventory team to ensure optimal product availability.

• Actively participated in ongoing training programs to stay updated on product knowledge, sales techniques, and industry trends, enhancing performance and customer engagement. Sales Person Feb 2014 - Jul 2017

Al Haram Cash & Carry • Malakand, Pakistan

• Consistently achieved or exceeded sales targets through effective prospecting, lead generation, and conversion techniques, resulting in increased revenue for the company.

• Built and maintained strong client relationships by providing exceptional customer service, addressing inquiries, and offering tailored solutions to meet individual needs.

• Conducted product demonstrations and presentations to potential customers, effectively showcasing features, benefits, and value propositions to drive sales.

• Actively identified and pursued new business opportunities through market research, networking, and participation in industry events, resulting in the expansion of the customer base.

• Collaborated with cross-functional teams, including marketing and product development, to align sales strategies, enhance product offerings, and maximize customer satisfaction.

• Utilized CRM software to track leads, manage customer interactions, and generate accurate sales reports, enabling efficient pipeline management and forecasting.

• Conducted thorough market analysis and competitor research to identify trends, market demands, and competitive advantages, enabling strategic positioning and effective sales approaches.

• Negotiated and closed sales deals, including pricing, terms, and contracts, while maintaining profitability and ensuring customer satisfaction.

• Provided post-sales support, including order tracking, delivery coordination, and issue resolution, to foster long-term customer loyalty and drive repeat business.

• Continuously improved sales skills and product knowledge through training programs, workshops, and self-study, staying updated on industry trends and best practices. EDUCATION

University Degree Apr 2019 - Oct 2021

AIOU Islamabad, Pakistan

Master of Science (Mass Communication)

SKILLS

• Proven ability to identify customer needs, build rapport, and close sales. Skilled in consultative selling techniques, overcoming objections, and negotiating favorable terms to drive revenue growth.

• Strong focus on delivering exceptional customer service and building long-lasting relationships. Proficient in understanding customer preferences, addressing inquiries, and providing personalized solutions to ensure customer satisfaction.

• Comprehensive understanding of a wide range of products, including their features, benefits, and competitive advantages. Capable of effectively conveying product information to customers and up selling related items.

• Excellent verbal and written communication skills, enabling clear and effective interaction with customers, colleagues, and stakeholders. Demonstrated ability to adapt communication style to different audiences and cultures.

• Collaborative team player with the ability to work effectively in cross-functional environments. Experience in coordinating with colleagues, managers, and other departments to achieve shared goals and provide seamless customer experiences.

• Strong analytical and problem-solving skills to identify customer pain points and provide appropriate solutions. Demonstrated ability to adapt quickly to changing circumstances and handle challenging situations with resilience.

• Comfortable using various sales software, point-of-sale (POS) systems, and customer relationship management (CRM) tools to track sales, manage inventory, and enhance the overall sales process.

• Effective organizational skills, including prioritizing tasks, managing multiple responsibilities, and meeting deadlines. Capable of efficiently managing paperwork, inventory, and administrative duties.

• Proficient in English allowing for effective communication with diverse customers and expanding sales opportunities within multicultural environments.

• Consistent record of meeting and exceeding sales targets. Driven by a results-oriented mindset and motivated to achieve and surpass set objectives.

• Proficient in MS office all suite of Applications.

• Have a valid driving license.

VOLUNTEER WORK

Member of Aurat Foundation Feb 2022 - Jan 2023

Aurat Foundation • Malakand, Pakistan

• Assisted in organizing fundraising events and campaigns to support the organization’s mission

• Contributed to outreach efforts to promote awareness of women’s rights and issues in the local community

• Participated in community service projects and initiatives organized by the foundation

• Provided support and resources to women in need through the foundation’s various programs and services

• Collaborated with other volunteers and staff members to develop and implement new projects and initiatives aimed at empowering women

• Advocated for the rights of women and girls through community engagement and awareness- raising activities.

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