DEIRDRE DUNN

Winchester, VA • 571-***-**** • ad0ttr@r.postjobfree.com

PROVEN DIRECTOR OF CASE MANAGEMENT

Case Manager • Telephonic Triage Analyst • Workers’ Comp Case Manager • Lead Case Manager

Insurance Communications • Provider Communication • EMR Experience • Proprietary Software

Enhanced Patient Experience • Streamlined Processes • Improved Reporting • Provided Care

Nurse of the Year • Certified Case Manager • RN Licenses • Trauma & Telephonic Triage Certified

WORK EXPERIENCE

Concentra @ Volvo, Hagerstown, MD Dec 2020 - present

Workman's Compensation Case Manager

●Generated support for 700+ employees by serving as a certified workers’ compensation case manager at a Volvo manufacturing plant, successfully transitioning from a travel contract.

●Enhanced safety through facilitating weekly safety meetings with Volvo Safety representatives regarding injuries, root cause analysis, and efforts to prevent future injuries.

●Optimized communication by maintaining all patient records in a HIPAA-compliant environment and interfacing with patients and providers with the shared goal of returning patients to work.

Frederick Memorial Hospital, Frederick, MD March 2019 - Aug 2020

Staff RN, ED Triage Charge Nurse

●Supported a large 48-bed mixed adult and pediatric population Emergency Department through serving as an ED triage charge Registered Nurse.

●Streamlined workflow via acting as the designated PFC-patient flow coordinator for the Emergency Department, maintaining waiting room flow, and directing bedding patients.

Various US Health Facilities March 2015 - Dec 2019

Travel Nurse RN- ED

●Delivered successful initiatives via working as a travel nurse contracted in Frederick, Baltimore, Hagerstown, MD; Chillicothe, OH; Bakersfield, CA; Ft. Lauderdale, FL; and Worcester, MA.

Stone Spring Emergency Care Center, Dulles, VA Aug 2013 - March 2015

Charge RN, Staff RN

●Directed an Emergency Room with 700+ patients per month through working as a Night Charge RN in a new, freestanding ER as well as functioning as a DIabetes Resource nurse.

●Standardized workstream by owning responsibility for EMS communication, transfer, and acceptance of patients and participating on the Emergency Department Education Committee.

●Improved performance via serving as an instructor for a yearly skills fair for licensed staff and integrating the ED transfer from a freestanding facility to a hospital-based ED.

●Added value via serving as a nurse representative for the hospital-based Pain Committee.

Inova Loudoun Hospital ED, Leesburg, VA 2009 -2013

Staff RN

●Optimized a 15-bed unit through working as a Charge RN on the night shift, maintaining and ordering special supplies, and performing quality checks on critical equipment nightly.

●Increased efficiency via making staff assignments, maintaining patient flow, facilitating transfers from freestanding ED to local hospitals, and participating in monthly Charge RN meetings.

●Strengthened offerings by producing legal blood draws for psychiatric patients, becoming certified in Code Orange, and representing the department at 2013 ENA conference.

●Heightened communication through communicating with EMS regarding all incoming ambulance traffic as well as serving as a key participant on the Unit Practice Council.

●Enhanced performance via owning responsibility for evaluations and process improvement plans for all team staff members, facilitating and furthering professional development.

Jefferson Memorial Hospital, Ranson, WV 2012

Staff RN

Inova Loudoun Ambulatory Surgical Center, Lansdowne, VA 2004 - 2010

Staff RN

●Streamlined operations via working in all areas of the pre-surgical and endoscopy units and assisting with pre-, inter-, and post-operative care of endoscopy patients.

●Bolstered departmental offerings through training as an Endo assistant for GI procedures, skilled in operating polyp retrieval and removal devices, and receiving OR patients in the PACU.

●Improved workflow by leveraging experience with procedural/conscious sedation and training to work as a circulating RN in OR procedures, appropriately maintaining the sterile field.

●Propelled success via rotating between the pre-, post-, and intraoperative surgical units and setting airway use and removal in PACU.

Prior Experience: Suburban Hospital, Staff RN; Shady Grove Hospital, ICU/CCU/ED Supplemental Staff; Mills Hospital, Staff RN; Criti-Care Staffing Agency, Staff RN

EDUCATION

Grand Canyon University, Phoenix, AZ

Bachelor of Science, Nursing GPA 3.95

Holy Name Hospital School of Nursing, Teaneck, NJ

Nursing Diploma, cum laude

TECHNOLOGIES, CERTIFICATIONS, LICENSES, & AWARDS

Technologies: Cerner, Allscripts, Meditech, Epic, Pyxis

Certifications: ACLS; BLS; Certified Case Manager; Trauma & Telephonic Triage Certified

Licenses: Compact State License, VA.; RN Licensed in MA, PA, CA

Awards: Nurse of the Year 2009- LASC

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