Angela Mollohan

Frankfort, KY *****

ad0tsn@r.postjobfree.com

+1-502-***-****

Willing to relocate: Anywhere

Work Experience

Personal Shopper

Instacart Shoppers - Frankfort, KY

July 2019 to Present

• Understand the specific needs and requirements of clients

• Shop for specific items in large grocery stores

• Deliver products to customer's home or business

• Communicate directly with customers to ensure exceptional experience

• Select the correct products or assist purchaser in making product selections, based on customers' needs and product specifications

• Keep records of purchases, sales, and requisitions Technical Support

Humana - Louisville, KY

January 2018 to July 2019

Basic computer troubleshooting

Password reset

Customer Service

Assistant Manager

Pier 1 Imports - Frankfort, KY

January 2016 to January 2018

• Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.

• Itemize and total customers merchandise selection at checkout counter, using cash register, and accept cash or charge card for purchases.

• Process merchandise returns and exchanges.

• Supervise others and provide on-the-job training.

• Stock shelves, and mark prices on shelves and items.

• Accept credit applications and verify credit references to provide check-cashing authorization or to establish house credit accounts. Merchandise / Window Display Duties

• Change or rotate window displays, interior display areas, or signage to reflect changes in inventory or promotion.

• Stage furniture, merchandise, backdrops, and other accessories for each department as shown in merchandising planner.

Stock Clerk - Stockroom / Warehouse Duties

• Receive, count and unpack items to be marked and stocked on shelves in stockroom or Sales Floor.

• Examine shipment contents and compare with records such as manifests, invoices, or orders to verify accuracy.

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• Deliver or route materials to departments using handtruck, conveyor, or sorting bins.

• Notify customers of freight or baggage arrival and arrange for delivery. Technical Support

Pomeroy - Frankfort, KY

January 2005 to January 2018

Basic computer issues

Password resets

Ticketing system

Escalating computer issues to level two

Hardware repair

Imagining computers

Walking clients through new computers

Education

Associate in Science (AS) in Computer Science

ITT Technical Institute-Louisville - Louisville, KY December 2001 to December 2004

Skills

• Windows

• Call center

• Cashiering

• Technical support

• Cash handling

• Microsoft Powerpoint

• Microsoft Excel

• Management

• Time management

• Training & development

• Leadership

• Computer Science

• Microsoft Word

• Organizational skills

• Customer support

• Customer service

• Computer Networking

• Sales

• Microsoft Office

• Stocking

• Administrative Experience

• Merchandising

• Food Preparation

• Technical support (10+ years)

• Help Desk

• JavaScript

• Java

• Technology management (10+ years)

• IT support

• Software troubleshooting

• Computer literacy

• Computer skills

• Software Testing

• Active Directory

• Network Support

• Operating Systems

Certifications and Licenses

Driver's License

Assessments

Customer focus & orientation — Proficient

January 2022

Responding to customer situations with sensitivity Full results: Proficient

Technical support — Proficient

July 2022

Performing software, hardware, and network operations Full results: Proficient

Sales skills — Proficient

August 2023

Influencing and negotiating with customers

Full results: Proficient

Technical support — Proficient

January 2022

Performing software, hardware, and network operations Full results: Proficient

Attention to detail — Proficient

July 2022

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Work motivation — Proficient

July 2022

Level of motivation and discipline applied toward work Full results: Proficient

Customer service — Proficient

January 2022

Identifying and resolving common customer issues

Full results: Proficient

Technical support: Customer situations — Proficient January 2022

Responding to technical support situations with sensitivity Full results: Proficient

Case management & social work — Proficient

January 2022

Determining client needs, providing support resources, and collaborating with clients and multidisciplinary teams

Full results: Proficient

Customer service — Proficient

August 2022

Identifying and resolving common customer issues

Full results: Proficient

Filing & organization — Proficient

January 2022

Arranging and managing information or materials using a set of rules Full results: Proficient

Call center customer service — Proficient

June 2022

Demonstrating customer service skills in a call center setting Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Technology- I have a degree in this matter

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